KGW services

Projects started out great, after the first few weeks progress began to lag. At which time also, they requested additional draws prior to projects being completed that were actually included in the previous installment. Then they became evasive and made excuses, such as crew was deported, and later, the crew quit them. Six weeks solid of no progress and more excuses. We finally just fired this company. And we’re left with so much damage. Clearly tiles or tools had been dropped into our special order bathtub, resulting in at least 4 deep chips in the acrylic at the seating area. So much grout was left on the tiles in tub surround, we had to pay a stone professional to remove what had cured onto the tile. Not simply a grout haze, but much worse. The kitchen cabinets were hanged so crooked that they had to be adjusted. Hot and cold water were plumbed backwards in all sinks. There were no p-traps installed anywhere. Many outlets were wired wrong and had to be corrected by an independent electrician. So many issues, too many to list. We basically had to become our own contractors and began the process of correcting what all mess they created. All with a major delay, as at first, we did give them the benefit of the doubt and hoped they would eventually come through with their end of the bargain. That didn’t occur. Would not recommend this company at all.

Good and bad. At 1st work started out really good with the workers coming in 5 to 6 hours A-day for 3 to 4 days a week. James would come in once A-day to check on the progress. After a few weeks one of the workers was deported and at that time the Quality began to suffer. The work became sloppy and everything was taking a lot of time. Many items were not done correctly. The backsplash in the kitchen had to be ripped out and redone. They began coming less and less and we never knew what day they would be here or what time they would arrive. They were very sloppy and did not cover the furniture or carpet where they worked and walked inside the house. They left a lot of trash laying around the backyard And did not clean up behind themselves.After a few weeks we saw no one at all for 5 days. We were ghosted by James on Phone, text and email. They then told us that the workers had quit and they didn't have anyone to come in and do the work . They were going to come in and do it themselves. Quality improved, but Once again communication was poor regarding when they were coming. The agreement was the last installment would be paid at completion of the job but they informed us that they needed more money. After a heated discussion, we gave them 4,000 and Marlana took over. This is when EVERYTHING changed for the better. Marlena and her sister came in and did a lot of the inside work. They corrected the mistakes of the previous workers and did a great job installing the shower et cetera that also needed to be done. After a few days, Marlana brought in and supervised 2 guys that redid and completed the outside. They had the entire job finished in less than a week. The quality was high, they were very professional, and did a great job. We are EXCEPTIONALLY HAPPY with the work that was done during the last week. We paid them extra to remove the trash and when they finished it was done well. The original quote was supposed to include builder quality fixtures and materials and other supplies. We chose higher end so they amended the agreement and charged us is us 38000 for their work. Supplies for the outside were included in the quote. We ended up spending an additional 18000 on fixtures, shower doors, vanities, plumbing parts, toilets, tile, granite,and everything else.

The service was done well, KGW took their time with many aspects of the service in order to do a quality job and that was appreciated. Was not up charged for anything, and the process went by pretty smoothly. Was happy with the finished project and liked that we got to select majority of the materials, and they were able to answer any and all questions we had.

It was good. They cleaned up after themselves.

Excellent. Quality work was excellent. They were on time.