KING OF THE CRAPPER PLUMBING

This company broke my toilet and GHOSTED ME. May 22: my home warranty company contracted KOC Plumbing to fix a very minor issue. They "fixed" it, but the issue recurred again in June. June 29th: KOC was contracted out again. July 6: Plumber came out to diagnose the issue, said he had to order a part. July 7th: Plumber came back out the next day (?) because apparently he forgot he had been to my home the day before. (Side note: On three other occasions, the office messaged me letting me know the plumber was either there or on their way.. both occasions did not correlate with our actual appointment day/time.) July 18th: The plumber supposedly "fixed" the issue again. July 22: Toilet stopped working entirely. My only toilet. With 3 people in the house, one undergoing chemo. I was completely ghosted by this company. I called the supposed "24/7" service line. Nicole answered and said she was going to dispatch someone out right away. No one got back to me. I called and texted an hour later, and then an hour after that and got no response. July 22: We were forced to go to a hotel. July 23-27: I called dozens of times and my messages were ignored. July 27th: The "owner" called me back and left a voicemail. When I tried to get back in touch, an hour later no one answered my calls or returned my messages. July 29: Called again, threatened a lawsuit. August 1: FINALLY got a call back from Nicole to set up an appointment. They're supposedly coming out today but I'm not holding my breath.