Kustom Install

Doug got the system working although we had to bypass some functionality due to missing parts. We are now working on replacing the missing parts to restore the entire system.

Doug got the system working although we had to bypass some functionality due to missing parts. We are now working on replacing the missing parts to restore the entire system.

Very complex programming.  Took 2-3 hours.  My DVR player was old technology, so Doug returned (at no incremental cost) to add the new DVR player to the remote.  Outstanding outcome!

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I have nothing but good things to say about Doug. He was professional, knowledgeable and punctual. Our project was a new construction home- so we had to deal with the usual confusion, changes and delays. Throughout the process, Doug was helpful and patient. Once we arrived at a final scope, the work was done correctly and on time. <br /> <br /> I very much appreciated that Doug was genuinely interested in providing the best solution for my family- not the one that cost the most or made his job the easiest.  He made some recommendations that I hadn't thought of, and they proved to be spot on. <br /> <br /> Highly recommend!!!!

Doug was able to quickly identify the problem and reconnected our components and reprogram the harmony remote and fixed us right up!  I will most certainly call on his services again if needed.  I highly recommend him.  Thanks Doug!

Doug was punctual, professional & courteous. He went out of his way to explain every detail to us on a level we could understand. He took his time & did not rush the job. He knows his business when it comes to electronics & home theater installation. I can't say enough good things about Doug! <strong>HIGHLY recommend</strong>!

Very well.  Technician was very knowledgeable and professional.  Am very satisfied with the service

Doug was prompt and professional in his demeanor.  He accomplished the goal of increasing the wi-fi signal throughout the house. He was unable to activate the security cameras and admitted that they were outside of his area of expertise.  I would use him again for anything dealing with audio/visual, but not security.

It went well, almost.  Doug arrived right on time, and started the conversion.  When the new Samsung TV was connected, it was flawed right out of the box.  Doug hooked us up temporarily until Samsung could assess the unit.  The new A/V unit arrived and Doug showed right on time and installed everything and made it work.  Still waiting on Samsung to fix TV.

Doug did a great job, he showed up on time, was very courteous and professional. GREAT WORK!

Flawless. Doug was a true professional. Took his time, did it right and it looks fantastic. We would use him again without hesitation. <br /> <br />

Our technician was extremely know legible , intellengent, great interpersonal skills, and down to earth. He made everything simple do us.

<p>Doug was always on time or before. After the initial contact and visit in which he gave suggestions, he submitted an estimate within hours. After our approval, he ordered the parts immediately and kept in contact as to when the parts were being shipped, etc.  He installed a day after receiving them.</p> <p>Doug is a knowledgeable technician and very personable. He made great suggestions to improve our system which was quite outdated. </p> <p>Doug spent considerable time "teaching" us the smart touch screen remote which is a fantastic device. He made sure we understood how it operates. I know if we have any questions, he will be there to answer them.</p>

Doug arrived promptly as scheduled and was knowledgeable in his work. Our new Samsung 65 inch 4K had a burn mark on the screen so we had to return it. Doug came back out at no charge to install the replacement Samsung. We will definitely use him again. <br />

Our experience with Kustom Install was very positive.  Doug came over to give us an estimate.  He was punctual and very professional. We scheduled the work for a couple of weeks after his first visit.  During that time, he kept us informed through <br /> e-mail about ordering necessary materials, dates of arriving, etc. <br /> <br /> The day of the job, he arrived on time, with all the necessary tools and was here from 9:00 am to 7:00 pm.  He ran into some <br /> delays due to unexpected issues.  He came back the next day and finished the job. <br /> <br /> That evening I had some problems, (I am technologically challenged).  I e-mailed him, he e-mailed me right <br /> back.  He was very helpful and patient, until finally, with his help I solved the problem. <br /> <br /> Doug has a great personally; it is very easy to communicate with him.  If you hire Kustom Install, I guarantee, you <br /> will not be disappointed.

Doug was an excellent technician in many regards. He was extraordinarily punctual for both of the visits he made to our home. In addition, unlike many technically skilled people, he takes his time to explain what he is doing and makes certain that the client understands what is happening. He takes pains to educate his clients so that once he leaves, they are not lost. <br /> <br /> He had multiple suggestions that saved us hundreds of dollars.  Those were completely unsolicited on our part and greatly appreciated. <br /> <br /> We never received any signals from Doug that he was in a g\huge hurry and would cut corners in any fashion,

When my Home Bose system was on the fritz, I went to Angie's List to find a qualified service provider.  I could not be more pleased that I found Kustom Install. I called the company on June 17 2015.  The next day Doug came to the house to trouble shoot the system.  We agreed the system should be replaced. Doug said he would research my options.  He had found two options:  Replace it with a (discounted)  similar reconditioned model of what I already had or purchase an updated/upgraded model with better sound and more options at full price. I decided to upgrade to the newer model. Doug ordered the new system and contacted me when it arrived at the warehouse. On June 29 2015, he came to the house to install the new system.  The service and professionalism of Doug is above and beyond. He kept in constant contact with me in regard to the progress of my order.  He arrived on time and left my house tidy when he departed.  As an unexpected bonus, Doug noticed the Roku box sitting by my TV.  I told him I never used it because I could not figure out how to hook it up. He jumped into action and had the  Roku set up in short amount of time!!  Much to my delight I now can access several streaming services!   I am very pleased with Doug and Kustom Install and highly recommend their services to others.

I have now used Kustom twice and would not hesitate to recommend them.

Doug arrived a little early and got right to work. He first wall-mounted the 70" Sony in our living room, then took the 46" Samsung that it replaced (which was not wall-mounted) upstairs and wall-mounted it in a guest bedroom. He went the extra mile and hid the satellite box behind the TV (where it still works) so it is out of sight. When some wires fell from behind the upstairs TV a couple of days later, he came back promptly and fixed it. All in all, Kustom Install is a very professional company. They aren't the cheapest, but their prices are fair considering the professional work they do and the fact that they stand behind their work. I will definitely hire them again when I need audio/visual work done.

You get more than you pay for from these guys.

Doug brought my big TV system into the new decade, ensuring that multiple components were wired correctly and worked together.   He brought a whole-house perspective to the job, rather than simply cobbling together the multiple disparate components that I have.

I could not be more impressed.  I had some remodel work occurring and the team inadvertently messed up some wiring causing my television not to work.  I emailed Doug this morning, and he was at my house by 2pm.  He immediately fixed the problem, took me through the equipment that is there explaining what things do (I had no idea) and was extremely professional and just overall nice to deal with. <br /> I would highly recommend him and the company if this is the level of service on such a small job when I couldn't get others to even call me back. <br /> <br /> <br />

We moved into a home that had no television infrastructure at all.  Doug from Kustom came in, helped us develop a plan for our existing equipment, and worked directly with our electrician to ensure conduit and power was correctly installed.  He worked with us to optimize our system installation and helped solve quite a few unexpected problems.   Doug was on time, professional, and completely trustworthy.  We had no problem leaving him to work alone in our home.   Oh yeah...and he knows his stuff too.  There is not a single type of system out there that he has not worked with.  <br /> <br /> We would happily recommend Kustom Installs to anyone looking to install new televisions, speakers, or Sonos systems.  They do quality work and hire quality people like Doug.  We will never call anyone else.  <br /> <br />