LAKE STATES FOUNDATION COMPANY

They started late due to weather. The work was done on time adjusted for the weather delay. The work was very good. I am pleased. My only issue is the repair of electrical wiring - I wish they had mentioned that it would need to be done.

I TRIED TO CALL THEM BACK TO GET MORE UNDERSTANDING OF THE SUMP PUMP BECAUSE IT WAS NOT RUNNING AND THEY DID NOT CALL BACK. THEY DID COME BACK AFTER THE INITIAL WORK THOUGH I STILL DO NOT THOROUGHLY UNDERSTAND WHY I AM HAVING LEAKS WITH MY BASEMENT. I DO NOT KNOW IF I WOULD USE THEM AGAIN. THEY DID INDICATE THAT FURTHER WORK COULD BE DONE AND I AM TRYING TO GET IN CONTACT WITH THEM NOW AND THEY ARE NOT RETURNING MY CALLS.

Very professional. They were willing to explain the work that was to be done. Recommended only the necessary work, even though we had wanted to do more. They were on time, and finished the work as promised. They did a good job cleaning up the area. We have had a very wet spring, and there has been no water in the basement.

Overall, the work they do on the basement is fine. They were a little rough on several bushes I had out front and the lawn, but did fill low spots with dirt and seeded. They did nothing with the bushes. Showed up to do the job when they said. I was stood up two times by Brad: the first time on the initial estimate and the second time for a walk through just before starting the job. I confronted Brad on not showing up and blamed it on being busy with other jobs (didn't have a cell phone?). The job was started on a Monday and was to be completed the following Friday. They couldn't pour concrete because of rain. Brad wanted to be paid in full before the concrete was poured. I was reluctant. Brad then said he would pour even in the rain just to get paid on that Friday. I ended holding $1200 until the following Tue when he did pour the cement. The work they do is fine. Promptness in returning calls or showing up for appointments is poor. But a triple A+ on collecting the final bill.

Very positive.

VERY HONEST. ASK FOR BRAD.

Once on the job, Brad and his team were great. They asked questions and kept me informed of progress. Guys made good effort to clean up and left the area looking nice.

GREAT JOB.

I WENT WITH THIS COMPANY BECAUSE BRAD WAS THE ONLY ONE NOT TRYING TO SELL ME EXPENSIVE DRAINAGE SYSTEMS, WHICH I DO NOT NEED SINCE FLOODING IS NOT AN ISSUE. THE WORK WAS DONE ON TIME, AND THE CLEAN-UP WAS THOROUGH. MY PROBLEM WAS WITH THE CREW THAT WAS PERFORMING THE WORK. BRAD WAS ON SITE AT THE BEGINNING, AND ONCE TO CHECK IN. HE RETURNED AFTER THEY HAD FINISHED TO CHECK THEIR WORK. THE CREW SPENT MOST OF THE DAY PLAYING LOUD HIP HOP MUSIC, REPLACING THE LYRICS WITH PROFANITY & VULGAR COMMENTS ABOUT WOMEN. I COULD HEAR THEIR MUSIC FROM THE ALLEY WITH ALL DOORS AND WINDOWS TO MY HOUSE SHUT. ONE CREW MEMBER ALSO SMOKED DIRECTLY OUTSIDE OF MY LIVING ROOM WINDOW, CAUSING THE SMOKE SMELL TO VENT INTO THE ROOM. WHEN BRAD STOPPED BY TO CHECK ON THEM, I MENTIONED THIS BEHAVIOR TO THEM AND THEY IMMEDIATELY SHUT OFF THE MUSIC. HE ASKED REPEATEDLY WHY I DID NOT CONTACT HIM ABOUT THIS, BUT I FELT VERY AWKWARD SINCE I WAS A SINGLE WOMAN ALONE AT A HOUSE WITH 4 MEN WHOM I DID NOT KNOW.

BRAD WAS EXTREMELY NICE; VERY EFFICIENT AND MADE RECOMMENDATIONS TO SAVE ME MONEY (I ALSO REC'D A 10% DISCOUNT BECAUSE I HIRED HIM THRU ANGIE'S LIST). HIS ENTIRE CREW WAS VERY PROFESSIONAL AND WORKED QUICKLY. THEY CLEANED UP WHEN THEY WERE FINISHED AND PUT EVERYTHING BACK WHERE THEY FOUND IT. ALL WERE VERY NICE GENTLEMEN, BESIDES DOING AN EXCELLENT JOB.

OVERALL A AND VERY PLEASED.

BRAD AND HIS 5 MAN CREW WERE VERY EFFICIENT AND PERFORMED WORK IN WORKMAN LIKE MANOR. COMPLETED WORK ON SCHEDULE AND WERE COURTEOUS TO CUSTOMER.

ALTHOUGH THIS TYPE OF WORK IS VERY MESSY (DIGGING UP BASEMENT, CARRYING OUT MUD AND CONCRETE, POURING CEMENT,ETC), THE WORKERS COMPLETED THE JOB WITH LITTLE DISRUPTION TO THE SURROUNDINGS AND THE REST OF THE HOUSE. BRAD SAID THE WORK WOULD TAKE 2 DAYS AND IT DID, ALTHOUGH THE WORKERS CAME AT 9 OR 10 AM INSTEAD OF 8 OR 8:30 AS PLANNED. OVERALL THE JOB WAS DONE VERY WELL, THE WORKERS WERE POLITE AND WORKED EFFICIENTLY.

THE COMPANY DID EXACTLY WHAT THEY PROMISED. THE OWNER AND THE TWO WORKERS WERE VERY PROFESSIONAL. THEY MATCHED THE PRICE OF TWO OTHER ESTIMATES. THEY FINISHED THE WORK SOONER THAN I EXPECTED THEM TO. THEY MOVED THE ITEMS BECAUSE THE OWNER'S BACK WAS FRACTURED.

BRAD WAS VERY STRAIGHTFORWARD DURING THE QUOTE PROCESS AND DURING THE WORK. CREW WAS CONSCIENTIOUS AND CLEANED UP AFTER THEMSELVES. I DID NOT TRUST THE OTHER COMPANIES THAT OFFERED PROPOSALS, AND BRAD'S PRICE WAS REASONABLE.

THE COMPANY WAS ONE OF SIX I INTERVIEWED. MR. VAN VECHTEN, THE OWNER, WAS STRAIGHTFORWARD ABOUT WHAT I NEEDED AND WHAT IT WOULD COST. THE OTHERS WERE EITHER LESS KNOWLEDGEABLE, LESS EXPERIENCED, LESS TRUSTWORTHY OR TRIED TO SELL ME ON SOMETHING I DIDN'T NEED. THE WORK WAS DONE WELL, WAS DONE ON-TIME AND THE END RESULT WAS CONSISTENT WITH THE AGREEMENT WE REACHED. THE CREW DOING THE WORK WAS AGREEABLE, PATIENTLY ANSWERED MY QUESTIONS AND CLEANED UP AFTER THEMSELVES BEFORE THEY LEFT. THE CITY INSPECTOR EVEN COMPLIMENTED THE COMPANY'S WORK. THE COMPANY WARRANTIES ITS WORK FOR AN EXTENDED PERIOD. BY ALL MEANS CALL THIS COMPANY IF YOU NEED BASEMENT WORK.

I WAS VERY HAPPY WITH MR. VANVECTEN, WHO WAS VERY KNOWLEDGEABLE AND DIAGNOSED THE PROBLEM IMMEDIATELY. HE USED A SIMPLE TEST TO SHOW THAT THE BROKEN DOWNSPOUT WAS CAUSING THE WATER LEAKAGE AND THAT EXTENSIVE DRAIN TILE REPLACEMENT WOULD NOT BE NECESSARY, SAVING ME OVER $1300 AS COMPARED TO ANOTHER ESTIMATE THAT I HAD FOR THE SAME JOB.

WHEN I FIRST CALLED HIM, HE WAS MOST RESPONSIVE. HOWEVER, I SPECIFIED, AT THE BEGINNING, THAT THE FLOOR HAD TO BE SMOOTH TO ACCOMMODATE CARPETING. THE PATCH IS NOT LEVEL WITH THE ORIGINAL FLOOR. I HAVE LEFT HIM MESSAGES EXPLAINING MY DISSATISFACTION BUT HE HAS NOT RETURNED THEM.

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WE HAD A WATER PROBLEM IN OUR BASEMENT. BRAD PROMPTLY RETURNED OUR CALL, EVALUATED THE PROBLEM AND PROVIDED SEVERAL SOLUTIONS. HE RECOMMENDED THAT WE START WITH THE CHEAPEST FIRST TO SEE IF IT SOLVES THE PROBLEM. HE PERFORMED VERY GOOD WORK AT A VERY REASONABLE PRICE. DEFINITELY RECOMMEND!

I LIKE THE ALL STAR SYSTEM, BECAUSE THEY ANCHOR THE WALL OUT SO THE SUPPORT IS IN THE BLOCK AND OUTSIDE THE HOUSE SO BEAMS ARE NOT NEEDED.

THEY HAD PRETTY POOR CLEANUP AND OUR GRASS WAS FAIRLY TORN UP. HOWEVER, THEY HAD GREAT COMMUNICATION ARE WERE EXTREMELY HONEST WITH US RIGHT FROM THE BEGINNING, NEVER TRYING TO SELL US ON THINGS THAT WE DID NOT NEED.

THIS WAS THE 3RD REPAIR BY THE 3RD CONTRACTOR. THIS ONE WAS SELECTED FROM ANGIE''S LIST (NONE OF THE OTHERS WERE). FINALLY, THE BASEMENT IS FIXED!!!

PROFESSIONAL, RESPONSIVE, ON TIME, POLITE

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