
Lamont Bros.
About us
Lamont Bros. is a company committed to serving the Portland area with the highest quality of remodeling work. From design to completion you will find our dedicated team working with enthusiasm and creatively to create beautiful living spaces.
Business highlights
Services we offer
Design build remodel services for kitchens, basements and additions. We will exceed your expectations whether you want to remodel a small bathroom or build a large addition., bathrooms
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 16% | ||
| 7% | ||
| 5% | ||
| 1% |
"Thanks so much for the review! We appreciate the feedback. We were clear with our timelines up front that it's typically a two week turnaround for initial meetings, and then to get the renderings. It's unfortunate that you felt we didn't listen or provide additional options. I don't want that to be the experience. If you will email me, I'd be happy to provide a complementary consultation at our office where you can discuss the design with our principle designer and we'll create up to two additional designs for you. The deal you purchased is for a single design, but it's our culture to go above and beyond to help our customers have the best remodeling experience they can. We want that to be yours as well. Please email our principle designer at joseph[at]lamontbros.com. Thanks!"
"Thanks for the review. I really appreciate each customer's feedback and communication and each opportunity for feedback--good or bad--gives us an opportunity to improve. I'm very sorry for the issues that were experienced during your project. As we discussed privately, we would have preferred to come in and fix the painting and any other issues and would still like to but to compensate for your inconvenience we reduced the final bill significantly. The issues with the paint and any other detail issues are definitely not the norm. We take pride in creating amazing living spaces and having the final details and fit and finish of the remodel be superb. Your project was an anomaly and we take responsibility for the issues--including who was there and supervision--that contributed to that. We have put changes in place to insure that we won't have a project with paint quality or issues like that in the future. Keep in mind the warranty for your project still stands and you shouldn't hesitate to reach out to us if needed for any reason. Again, I apologize for the inconvenience and would look forward to when you might give us an opportunity to change your mind and your rating."
"Good morning, Thank you so much for your review! We take every customer's input serious and are working to improve. When I met with you we were swamped and we dropped the ball getting things back to you. We are currently working on improving our work flow and training to insure that we don't drop things and that you get your value's worth. I apologize you feel like you didn't get the full value of the design. I did take time to discuss a lot of design options and investigate plausibility of your remodel with you. We do these initial concept designs at a very low cost and most of our customers consider them a good value. Full permit drawings for this type structural work can be anywhere from $2,000 to over $5,000 and creating initial concepts that can be modified during the next stages can be helpful for most people. We never want to part ways with a customer who feels like they didn't get the value out of thier interaction with us. I make an effort to go above and beyond to be helpful to people who don't even end up hiring us. If there is anything else I can do including refunding your money please email me directly at joseph@lamontbros.com Thanks!"
Licensing
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