Landscape Design Concepts

Overall we are pleased with the work, and Bob is good at what he does. We had several problem areas and it took a lot of work to resolve them all. Unfortunately, it took three visits spread over a month to get all of the work completed once it was started. It was difficult to find mutually workable times, and sometimes attempts to schedule were met with vague responses. The bigger issue is not the three visits, it was the waiting in between. <br />

When Bob arrived he reviewed the problem and systems. Returned in the morning and started to correct the broken line and he found a water valve leaking also. Repaired all in short order and made sure the system worked fine.

It went very well. He did what he said he would do. <br />

I <br /> Beyond excellent. Best experience I've ever had with any contractor. Project competed within the estimated days agreed to. Contract was straight forward and easy to understand. There were no hidden or unexpected costs during or at the completion of the project. Bob is definitely a man of his word. He said even after I made the final payment that he would return to touch up the turf, I wasn't sure that would happen any time soon. Sure enough a few days later he was back and did the touch up. Bob was extremly patient with me during the planning process. This was because I was very unsure as to what I wanted done or how much I wanted to spend. Planning was done during a more than 2 month period. There was never any pressure to start before I had decided what I wanted done. His estimate was right in the middle of other estimates I had gotten. His work crew was very friendly and professional. If I or anyone else I know needs this kind of work, I would certainly check and see if he was available. <br /> <br />

I feel like he took advantage of us.

<p>BOB SHOWED UP THE NEXT DAY .TO MY SURPRISE HE HAD FOUND THE WATER VALVE. IT WAS BURIED UNDERNEATH THE </p> IRRIGATION PIPE.A FEW YEARS AGO I CALLED OUT TWO PLUMBING COMPANYS TO SEE IF THEY COULD FIND THE WATER VALVE. THE FIRST SAID BASICLY FIND IT MYSELF THEN THEY WOULD FIX IT FOR 500-600 DOLLARS.THE SECOND SAID THEY COULD FIND IT AND FIX IT FOR 1500 DOLLARS.ANYWAY BOB RAISED THE WATER VALVE TO GROUND LEVEL WITH A NEW VALVE AND ALSO GAVE US A NEW WATER SHUTOFF TO THE HOUSE ALL NEATLY IN ONE BOX.WHEN HE WAS DONE IT WAS LIKE HE WAS NEVER THERE,

Bob is very fair. He replaced the tree and removed the dead tree. I insisted on paying half of the cost of the tree. We argued back and forth and he finally agreed to let me pay half. He is trying to earn a living after all....The tree he replaced is the same type as before and so far it looks great. I have had no problems. I would recommend Bob to anyone looking to do landscape or planting he seems very experienced and informed about his profession. Bob is easy to work with.

Overall the process went well. Bob was very attentive during the planning process (we had architectural drawings from a landscape architect which he seemed knowledgeable in reading) and offered some suggestions. Scheduling and timing was an issue. There were some days when he did not show up at all with no notice. While he was willing to make suggestions once the work started, he did not always initiate suggestions or initiate critiques of my suggested changes. He was very willing to make changes to the work he did. I was not pleased with his assistant , and was frustrated sometimes when his assistant's personal life seemed to seriously affect the work. It was very awkward. <br /> <br /> There were some issues after the fact that Bob was, at first, willing to come look at and work on (he replaced about 10 plants that did not survive, without added charge). However, there was an irrigation issue that I mentioned very early on (water pooling in several areas). He came to look, but was not able to fix it. When I called again some months later, we made an appointment, but he never showed up, then we postponed it a few times, and then I did not hear from him again. That was disappointing. <br /> <br /> Over all, though, I think Bob is a good, hard, diligent worker. He has a lot of enthusiasm and imagination during the planning process and the initial implementation--this is definitely his strength! However, as progress goes on he seemed to lose interest. He is a REALLY nice guy and, for the most part, easy to work with. I have recommended him to some other folks, but I don't know if they ended up using him. I don't know if the project was just too much and dragged on too long, or what. I do have some smaller projects in the front yard, and I am considering calling him back (maybe he can look at those irrigation issues again, too).

I am pleased with the service. Had a few schedule problems but worked out and showed up on time. The tree looks great and sprinklers working well, with no further problems. I would have liked the company to check back a few weeks and see if tree was doing OK? Especially since I told them I will have a large landscape job for my back yard in the future. I would still use them in the future but make my expectations more clear. He even took the time to check back and was very courteous and concerned about how I viewed his service. I am pleased with the fact that he took the time to make sure I was completely satisfied.

Bob was great! We had a tree removed from the front yard (by someone else) last fall. There were so many roots to dig out that it pretty much destroyed the lawn. We decided to let it be for the winter and address the problem in the spring if the lawn didn't come back. It didn't. So, my husband and I started discussing what we needed/wanted to do back in February. Bob came out to do his first estimate in March. We changed our mind several times...put things on hold...and pretty much did nothing for 3 months. Bob was very understanding, revised his estimate several times to fit our needs and budget, and kept in touch the whole time. He took the time to listen to our needs and future plans and made some great recommendations. He even talked me into saving a tree that I was intent on cutting down - and he was right. My daughter loves to sit under it (now that she can) and it's a very nice feature of our back yard since he trimmed it up. When we finally got started, Bob was there when he said he would be, did what he said he would do, and communicated with us the whole time. We had a couple of issues that needed attention after the install and Bob was right back to fix them. When we are ready to work on the back yard, I will definitely be calling Landscape Design Concepts.