LDS Renovations Inc

SHORT VERSION Outstanding! Competitive & detailed quote for major window repairs, excellent communication, swift scheduling, timely work, high quality repairs. Positive all around. I know definitively who I'll call next time I need window repairs. LONG VERSION After decades of neglect from the previous owner, and a few years of neglect from us, our 31 yo casement windows were in terrible shape (10 banks of 2). Major rotting of wood sills, sashes, brick moulding, and more. Ronnie & crew in the field, along with Dylan in the office, provided a clear, detailed, competitive quote based on what they could see during the initial inspection. Given the windows' particularly poor condition, they appropriately warned me they might uncover additional repairs while taking everything apart for the quoted repairs. I knew this to be the case from past experience, but still appreciated they called it out explicitly. Ronnie & crew were on-time, respectful, communicative & informative, and ensured I knew the status of the work as it progresssed. During the repairs, Ronnie identified some hidden issues -- though not entirely unexpected (see aforementioned warning) -- which required substantially more work. In each case, Ronnie showed me the newly uncovered issue, explained why the work needed (or did not need) to be done, and confirmed how I wanted to proceed. Most of the additional repairs clearly were necessary to support and complete the originally quoted repairs, so I agreed. In an instance or two, he noted an additional repair was non-critical, and I passed -- no pressure, no problem. We still have 2 banks of 2 windows each, with sashes too far gone to repair, so Ronnie and team are working with me to identify options for sash replacement. Hopefully, since the original model is discontinued and not available, we can use a newer model from the manufacturer (if they fit), But if not, Ronnie is actively working with me on contingency options. I wish all my home repair experiences were this positive. I said it above, and it bears repeating: outstanding! I know definitively who I'll call next time I need window repairs.

The worst company we ever dealt with! We don’t like to do reviews, especially bad reviews – no business is ever operated without mistakes, so we tend to be more understanding than difficult. However, this business is just beyond reasonable! Utterly horrible! We asked to fixed the handles on a few of our windows, the owner (extremely difficult person to deal with) came over, sold us a toning service and changing ALL of our window handles. The price was a little high, but if the job was done correctly, we don’t mind the hefty price tag. The service was performed on early May. We can’t say they did a good or even better job - The toning didn’t do much to the windows, we could honestly not need this since there was not much difference. However, it was the handles that we had the most of the problems with - They changed all our short ones and put on almost a foot long handles on most of the windows. With a narrow structure of the house, it’s hard not to trip on them walking in the hallway. So you think being in this business for a LONG time, they would have at least the common sense. Anyway, we agreed to order the folded ones and change them later. This is AFTER we paid them hundreds of dollars. And what’s worse, during this service, they also broke the operator of one of our windows, that window CAN NOT be opened EVER! They said they would come back to fix it at a later time. A month passed by, there was no news, so we called and emailed and called and emailed. Then a few months passed by, we heard nothing! Hence, we think this review is very deserving and fair at this point. We will file a claim/dispute with respective authorities and yes, this review will be on every site. Let our experience be your reference before you move forward with this company. PLEASE CHOOSE ANOTHER BUSINESS TO DO YOUR WINDOW REPAIR!

Job was done quickly and to my satisfaction, but I thought it was rather expensive (over $400? I could have a new window for fhat)

I believe everything went great. Initial communications were a bit sketchy but all went well in the end. When is the last time you were quoted a price and after the job was done, the technician said the job went easier than expected and lowered the price...by a third? Plus, Ronnie (I guess he's one of the owners) happened to notice a problem when they were already packed up and ready to leave (it was a window that an "apprentice" (at least someone that had only been with the company a couple of months) had worked on, promptly unpacked everything and redid the window. If you don't absolutely need new windows, I would recommend letting this company at least give an estimate. All my windows are working great and the cost for doing all the windows in the condo was about $3,000 less than the cost of replacing only five windows, my original plan. Recommend them highly!

Contacting and scheduling a visit for an estimate went smoothly and well. There was a long gap between the visit and the estimate (2 weeks +) and little communication. That said, however, everything else was wonderful. Once booked, they were prompt and they did amazing work. No hesitation to book them again for restoring vintage windows.

Very well! LDS sent out a person to take measurements and give me a ballpark quote (it was a special order so he couldn't be completely sure). I received the estimate and placed the order. It took a couple of weeks for the window to come in (again it's a special order), but once the window came in, it fit perfectly and the installation only took 40 minutes.

I didn't even know window restoration (framing, etc) was a thing. Our windows are a bit unique and would have cost an exorbitant amount of money to replace. Ronnie was able to save every one, was upfront about suggestions, and overall very informative about the entire process. We couldn't be happier that we were able to restore instead of replacing windows that really didn't need to be replaced in the end. No one else would have even given that option. I would definitely recommend giving them a call before replacing an entire window!

Great work with good people. Job was bigger than anticipated but was completed on time and looks great.

Perfect. Install went without a hitch. Mike was friendly and helpful.

Very good experience. We shopped around. They are reasonable. They've been out here previously. So we've used them again, so I guess that speaks for itself. They did a nice job and they respond. They gave me a window of when they would be out here and they fulfilled the commitment to the window, maybe a two-hour window, and they fulfilled. The owner Ronnie Barnes, he's a good guy. he's very friendly and does a good job. He comes with somebody, a helper and they're in and out. I have no qualms with LDS. I am using them right now. They were here a few weeks ago. Now I'm waiting for the window to come in so they can install it.

Ronnie and his crew were fantastic. They were at my house within hours after I called. Ronnie explained exactly what needed to be done. The shattered glass was cleaned up and the replacement glass was ordered. When the new glass came in an appointment was scheduled and he came out to put it in the door and correct the four casement windows as I had requested. All work was spot on. I highly recommend LDS.

They were early, took considerable care with an old window whose sash was difficult to remove, re-caulked, and re-installed, and even lubricated the vertical channels on each side so it's easier to open and close.

I was not real pleased because I had questions and he did not call back. On responsiveness, overall prior to the installation he was very responsive. Afterwards I had difficulty getting in touch with him. I don't know if I would use this provider again. I would consider it, yes, but I'd have to do a lot of talking with him first.

Great work.

Ronnie came out to look at the job and knew immediately why the window had cracked. The price to replace it was very reasonable and the replacement was completed in less than half an hour. Ronnie also went above and beyond in explaining the different types of glass I could use and tested the adjoining windows to make sure they were low E-glass, which is what he recommended for the picture window. My only criticism is the communication with the office. It took longer than expected to get a return call.

Very good experience all around: quote was in line with expectations, communication was clear, technicians were prompt and performed work quickly and cleanly. After work was done, one window was still not opening properly and LDS quickly sent a technician back to complete the job.

While communication with the office for scheduling, etc. was lacking, the man who gave me the estimate and the three men that did the work were outstanding. I would definitely contact them again for needed projects.

Will definitely use LDS Renovations again. Their service was outstanding and the cost was very reasonable. They were friendly and prompt with all requests and a quote. The workmanship was top notch, timely, and clean up was immaculate. They took the time to explain the work, the materials used, and how to maintain the windows going forward. Thank you LDS...

unknown

unknown

Beyond horrible. And it continues to be a nightmare. Ronnie damaged my home. Here is the review I initially posted: 06/13/2016Image indicator I hired Ronnie to repair some siding that had blown loose in a windstorm, but was still attached to the house. For that, he charged me $275.00, which seemed fair as it was on the second story and difficult to reach. He did that pretty well. I also hired him to caulk some windows - NOT ALL of them, for a pretty high price of $45.00 per window. I made it VERY clear that I would show him which windows to caulk, and which ones to NOT caulk, because they were going to be replaced. The day he came and looked at the siding and the windows, it seemed like he knew what he was doing. There are no words to describe what LDS did to my house. First, even though I asked that Ronnie call me to let me know he was on the way, and he agreed to do that, I found out he was there when I heard thumping on my roof. Not even a knock on my door, he just started doing what he wanted to do without even letting me know he was there.I went out to find Ronnie on my roof, working on the loose siding, and asked him to let me know before he started on the windows. I went back inside to do some work. After some time passed, I heard scraping at the back of my house, and went out to find someone else that I had never seen before, scraping a window that I did not want caulked. I asked him to stop, and the three of them (Ronnie and his two helpers) started telling me I did not know what I was talking about, that all of the windows HAD TO BE caulked. I explained that some were due to be replaced, and Ronnie said “When?” -- I was so shocked by his tone, and since I had not yet scheduled the new windows, I said “Sometime soon,” and he actually mocked me. I should have told them all to stop right then and there but I was too shocked. Ronnie kept repeating “They all have to be caulked,” as if I were too stupid to know what I needed. They started caulking the windows, but no more scraping was done, in fact, they did not even wipe any of the dust away from them, just squirted caulk near the windows. They did not smooth any of the caulk, or try to get it into the corners, just squirted it on and left it in lumpy lines that do not seal the windows. I could have done that myself for less than five dollars. I went out and asked that the caulk be smoothed out, and stood and watched the third guy to make sure he was doing it. In the meantime, Ronnie was on the other side of the house making a mess. The windows look horrible. There is dirt and lumpy strands of caulk that seal nothing. Ronnie claimed he “could not fit his finger into the space” to smooth the caulk. Why did he come to the job without the necessary tools? His helper was using some kind of strips of insulation to smooth the caulk while I was watching him. The windowsills had huge, messy drips of caulk on them. There was caulk on the lawn, the siding and the driveway. I could not get to them smoothed down after he left with his check in hand, in a big hurry to get to some other job. The caulk had already started to skin over. My house is a mess, I paid for work that I did not want done, the job was done poorly and I was treated like a “stupid housewife.” I stuck a mirror out the windows to look at what I could not see from the ground. Most of the windows have useless, globby caulk over dirt. Some were not even completed. The only ones that were done properly were the ones I stood and watched over. Description of work: Repair some siding that had blown loose in a windstorm, but was still attached to the house. For that, he charged me $275.00, which seemed fair as it was on the second story and difficult to reach. He did that pretty well. I also hired him to caulk some windows - NOT ALL of them, for a pretty high price of $45.00 per window. Services Performed: Yes Cost: $1624 Work Completed Date: 04/12/2016 Here is the response the man posted: Service Provider Response: We explained to this customer when we quoted the repair and when we got there that with different caulk jobs laid on those windows over the last however many years, there was no way to cut that caulk out to have all clean lines. If we tried to scrape that caulk off or use any tools to cut that caulk out, it would take the paint off the aluminum down to the metal which would look worse. We went over the caulking job with her before we left. She mentioned zero issues when we were there performing the work and did not contact us afterwards to express any complaints. She promptly paid for the service with a check and then emailed nicely asking for a receipt. She never once expressed concern or issues that she wanted us to address about the work. She hired us to caulk 34 windows which was on her estimate she agreed to and which she payed for without an issue or mention to the office when asking for the receipt. This review is the very first we are hearing about her being unhappy with the work. If she would have called or emailed to speak with us about it we would have happily went back to address any issues she had and make sure everything was done to her satisfaction. As far as the caulking across the top on a couple of the windows, the people that installed the windows installed the capping too close to the angle on the extrusion. Even with the longest noses that we have to apply caulk, we could not get a bead in as you can see from the original caulk line, neither could they after they installed it. Going on the assumption that it doesn't rain up, we got a little clear sealant in there the best we could with thin trowels. Quite frankly, she paid to get those windows sealed from water and that is it. The only way to get that job to look perfect is to tear off all the capping, cut some of the top frame back and recap the entire frame over again which would be a fortune. The main goal of this repair was to stop water intrusion which was successfully done. HERE IS THE TRUTH ABOUT WHAT HE SAID: I did NOT want the aluminum storm windows caulked and I told him so, but he aggressively demanded that they had to be done.\The replacement windows, which I DID need caulked HAD NO CAULK TO REMOVE. THEY ARE NOT ALUMINUM, THEY ARE VINYL. Ronnie claims he used clear caulk -- ALL of the caulk is white. Ronnie claims they used trowels to push the caulk into the cracks -- IF that had been done AT ALL, there would not have been a problem. THE CAULK DOES NOT FILL THE CRACKs because Ronnie and his workers DID NOT try to get it into the corners. They did not even try. It's just lupmy globs of white caulk squirted from the tube near the windows. Not smoothed down. NO "thin trowels" were present. He claimed he "could not get his fingers into the spaces" so he did nothing but squirted caulk near, not into the spaced where it would seal them. THE GOAL WAS NOT ONLY TO KEEP WATER OUT. It was to form a seal around the replacement windows. RONNIE HIMSELF claimed that was what was needed. His cute little remark about "it doesn't rain up" is not funny when you see that he didn't caulk the bottoms of the windows either. the work was The windows are installed properly. There is nothing abnormal about the windows. The work was done in a shabby manner, I was treated like a dumb housewife and I am insulted by his unwillingness to own up to the sloppy job and lack of integrity he displayed when he took my money for a horrible job. F for the work, F for the response. F.

unknown

We had two large French doors that went from our back room to our patio. Over the course of time the doors started leaking when it rained. our wood floors and window treatment were getting ruined. Previously this problem was resolved with a  do it yourself layer of poorly applied chalking, unfortunately when I applied the chalking I did a terrible job and left chalk all over  the frame. LDS came over and carefully removed all the old chalk and applied new chucking to the doors and transoms. When they finished I paid them and later I noticed an area that still had a little old chalk. I called them to see if they could do anything, since I already paid I wasn't sure how willing they would be to come back again. They told me not to worry they wanted me satisfied. They came back and spent another two hours removing the remaining excess chalk and cleaning the french doors and transom. I appreciated the work they did and my door looks great. I would definite use them again.

I hired Ronnie to repair some siding that had blown loose in a windstorm, but was still attached to the house. For that, he charged me $275.00, which seemed fair as it was on the second story and difficult to reach. He did that pretty well. <br> <p>I also hired him to caulk some windows - NOT ALL of them, for a pretty high price of $45.00 per window.</p> I made it VERY clear that I would show him which windows to caulk, and which ones to NOT caulk, because they were going to be replaced. The day he came and looked at the siding and the windows, it seemed like he knew what he was doing. <br> <br>There are no words to describe what LDS did to my house. First, even though I asked that Ronnie call me to let me know he was on the way, and he agreed to do that, I found out he was there when I heard thumping on my roof. Not even a knock on my door, he just started doing what he wanted to do without even letting me know he was there.I went out to find Ronnie on my roof, working on the loose siding, and asked him to let me know before he started on the windows. <br>I went back inside to do some work. After some time passed, I heard scraping at the back of my house, and went out to find someone else that I had never seen before, scraping a window that I did not want caulked. I asked him to stop, and the three of them (Ronnie and his two helpers) started telling me I did not know what I was talking about, that all of the windows HAD TO BE caulked. I explained that some were due to be replaced, and Ronnie said “When?” -- I was so shocked by his tone, and since I had not yet scheduled the new windows, I said “Sometime soon,” and he actually mocked me. I should have told them all to stop right then and there but I was too shocked. Ronnie kept repeating “They all have to be caulked,” as if I were too stupid to know what I needed. They started caulking the windows, but no more scraping was done, in fact, they did not even wipe any of the dust away from them, just squirted caulk near the windows. They did not smooth any of the caulk, or try to get it into the corners, just squirted it on and left it in lumpy lines that do not seal the windows. I could have done that myself for less than five dollars. I went out and asked that the caulk be smoothed out, and stood and watched the third guy to make sure he was doing it. In the meantime, Ronnie was on the other side of the house making a mess. The windows look horrible. There is dirt and lumpy strands of caulk that seal nothing. Ronnie claimed he “could not fit his finger into the space” to smooth the caulk. Why did he come to the job without the necessary tools? His helper was using some kind of strips of insulation to smooth the caulk while I was watching him. The windowsills had huge, messy drips of caulk on them. There was caulk on the lawn, the siding and the driveway. I could not get to them smoothed down after he left with his check in hand, in a big hurry to get to some other job. The caulk had already started to skin over. My house is a mess, I paid for work that I did not want done, the job was done poorly and I was treated like a “stupid housewife.”  <br>I stuck a mirror out the windows to look at what I could not see from the ground. Most of the windows have useless, globby  caulk over dirt. Some were not even completed. The only ones that were done properly were the ones I stood and watched over. <br> <br>

We were getting my recently deceased mother's house ready for sale and noticed that part of the sash on the beautiful and very large front bow window had water damage. After seeing all the good reviews here, we called LDS and scheduled an evaluation to see if it could be fixed.  Mike came out, as planned.  He was thorough, knowledgeable, reassuring, and fair.  We were relieved that we wouldn't have to replace the window.  Then, Ronnie came at a later time and did the actual repair.  He really knew what he was doing, was very professional and neat.  He dug out any bad spots and constructed a new sash that fit perfectly.  He also figured out how the water had entered (cheap caulk) and fixed that, too. Ronnie obviously took a lot of pride in his work and spent a a good deal of time getting the repair just right which reflected in the fine finished product.  We were very pleased.  <br>At all times, we found this company to be responsive, reliable, skilled, and very professional.  I would highly recommend them. <br>