Len The Plumber Heating & Air, LLC

happy with the work

Did great

"Very prompt and efficient . Pleased with the service."

Them pieces of shit charged an elderly couple $700 in labor to swap out a commode what only takes 30 mins to change in labor? if I ever see you Len I promise we will have a discussion or maybe more you piece of shit.. ripping off old people is a disgrace!!!! You will be punished!!!

John White is excellent. Super knowleagable, thorough, and friendly.

Christopher C. Provided efficient and conscientious service, repairing a leaking pipe, and taking the time to explain the cause and the repair process. Very well done.

I received an exceptionally friendly and honest service from John White at Len. John provided me service beyond expectation. He showed things on my two systems that no technician did before. He cleaned the downstairs system like no other did before using bleach to kill any possible germ present. John heat wired up the electric heat elements that has not been used since equipment installed by Nice LLC since 2016. John paid careful attention to my needs and made honest recommendations regarding efficiency, safety, performance and money saving tips, that are very important to me as a homeowner. I highly recommend John’s service to any customer looking for an honest, friendly and respectful technician.

I had Master Plumber Mark Martin in my house due to some water hammer issue and I am very happy he was the one sent to fix problem. He was very helpful, attentive to details and questions I had. Very professional and competent as well as respectful. He is definitely a jewel for this company.

Great company! The technician, Daniel, that they sent over was extremely professional and friendly. Not only that, he was very efficient and after when he was done, the area that he worked in, was spotless. Definitely recommend both this company and him!

Great service

Moises was very professional and fixed my issues!

James Milligan was very helpful and friendly. I appreciate the walk through of all the work needed and will definitely recommend the company.

My kitchen sink was completely backed up. I called the company and Harold came the same day. It was a very bad clog, but Harold was able to clear it. The service was great and professional and the price was reasonable for same day service. I was happy with the results.

Services were great. Richard answered all my questions and concerns. He is very professional and great.

Great Company. Same day removal and installation of a very old toilet. Will 100% use them again. Harold was awesome.

The service technician, Aqiyl, was outstanding. He was punctual, courteous, friendly and very thorough. He listened to our concerns carefully and addressed them effectively. Aqiyl displayed both a strong and personable customer satisfaction attitude and provided an overall excellent service experience. He treated our home with great care and working with him and the company was very easy. Based on this experience, we highly recommend Len The Plumber and specifically Aqiyl as your go to technician.

I needed an outside frost proof faucet replaced and asked for an estimate over the phone which they refused to give, show up fee was $49 so I took a shot. Online estimates for the work were $150-$500, thought it would be on the lower end as it was replaced before so it already had an access panel. They quoted $950!!!! I paid the $49 and consider it a lesson learned.

Had a nasty clog that wouldn't budge no matter what I tried. Called Len The Plumber after my neighbor recommended them. Mike showed up on time and quickly diagnosed the problem - tree roots had gotten into my sewer line! He explained everything clearly and gave me a fair quote before starting work. The crew was professional and cleaned up after themselves. My drains are working perfectly now. Will definitely call them again for any plumbing issues. They handle everything from simple clogs to major water line repairs, which is convenient.

They are pricey - but wow - great service and they came ready to knock out the issue. Problem - happy house 🤩

I am writing this review based on my personal experience with Len the Plumber in Arlington, VA. In February 2024, they installed a water heater at my home, and by December 2024, I noticed rusting at the bottom of the unit, which appeared to be caused by an external water leak. When I contacted the company, I was informed that the repair would be covered under warranty. When the technician arrived to assess the issue, he stated that his only authorization was to replace the leaking valve. I inquired about the rust on the bottom of the water heater, given that it was less than a year old, and was told that his manager had only approved addressing the valve issue. I then requested to speak with the manager. During my conversation with the manager, I was told that I had two options: either accept the valve repair or they would take no further action. When I raised concerns about the potential long-term durability of the water heater, the manager explained that the leak had resulted from an issue with my building’s plumbing, which I do not believe to be the case. I disagreed with this assessment, and when I continued to ask questions, the manager became dismissive, stating that I was taking too much of his time. The conversation lasted less than five minutes. Based on this experience, I found the level of customer service and communication to be unsatisfactory. While my interaction may not be indicative of all experiences with the company, I feel it is important to share my perspective for others to consider. There are many other plumbing services in the area, and I would advise potential customers to carefully evaluate their options.

My experience with Len The Plumber has been extremely disappointing and I will never use their services again! In November 2023, Len the Plumber replaced a natural gas water heater of which (according to Len The Plumber) required a county permit, inspection, and approval. Len The Plumber secured the permit and scheduled the inspection; however, the installation of the water heater did not pass the county’s inspection. When I contacted Len the Plumber (Lauren) to get a status report, I was told that someone would get back to me. As of today, no one from has gotten back to me and when I call the office no one answers the phone. I wish there was a way that I could give them no stars.

This is a horrible plumber. First the plumber they sent overcharged me by almost $300 dollars, for a total cost of almost $800 dollars for drain cleaning. After this, the drain was still not functioning correctly, and grew progressively worse as weeks went by. When I reached out to the facility to have them finish the job they did not complete the first time, they asked me to pay full price for the service again. Find somewhere else to go, this place is awful.

There quickly and got the job done fast.

Problem:Flame in the water heater went out and water heater was not working. We called Len the plumber and got the appointment. We were told that initial fee is 49 bucks for the technician to come and have a look. Technician came and within a minute did a reset and it started working. Issue: Asked to pay 317 bucks for 30 seconds of work which was extreme. We did complain that it's too much and he didn't even tell us the quote. And there was no external part change or he didn't even open any part. At the end, he called the company and the company folks told to not charge. Out of good will we gave 50 bucks to the technician.

They charged a flat fee of $ 402 minus the 60 dollars internet discount as a flat fee. It was discovered during the process of " snaking" the outflow pipe from the sink that the peat trap was partially occluded with calcium deposits. They stated it would cost another $ 200 to replace the pea trap. The cost is only about $ 10 for the party at the maximum with no additional labour or time involved. I declined to have it replaced and later talked with the manager. I was told that they would not send another plumber to repack a $ 10 part and would refund $ 60 .( Which he explained he did not have to). The service is outrageously expensive and follow through worse.