LoneStar Floor Professionals LLC

EXCELLENT! OMAR IS A TRUE PROFESSIONAL AND DOES PHENOMENAL WORK!

I simply cannot say enough about the high level of care and craftsmanship that Omar and his crew put into every category of their menu offerings. I am 100 percent satisfied and would use them again at the first opportunity.

Very professional and overall a beautiful result. Thank you Lonestar floor professionals

It was great. He was very easy to work with and he followed through what he said he's going to do.

They were good,friendly and they came out and did the job.I have no issue and I will use them again .

The job was very well done and we were very happy with the overall Experience. They are quite knowledgeable to.

Omar resurfaced and restored my marble floor. He fixed the chipped tiles and restored to shine. He’s worth is excellent and his price is reasonable. He is truly a professional. I plan on hiring him for a future project. I also passed his name to relatives and friends.

We had some stains that we tried to remove and failed, we didn't think they could be removed but Omar found a way to remove them all. Super humble and down to earth Guy. Prices are fair! Couldn't be any more satisfied with the work! Thank you so much Omar!!!

Unmitigated disaster. We hired Omar to clean our entire tile and grout floor throughout the house. He came out on Wednesday December 4th. My husband has a home office, so he was there to receive Omar and his partner. My husband said they appeared to be working hard, but they seemed to be be "scratching their heads" about how to mix/prepare cleaning solutions. After several hours, Omar told my husband that he was done, and asked to be paid. The floor was still wet, and not being flooring experts ourselves, we did not know what to expect. My husband soon recognized that something was not right. As the floor dried there were were white detergent residue patches left (and as we later came to discover, also a lot of detergent residue on the wood furniture), and there was a film residue on the floor. When I came home and saw the floor, I was concerned, but Omar assured me that he would take care of it the following day. My husband's work was now interrupted for a second day, but we were still believing the situation would be resolved. Omar did not come out on Thursday, not even to evaluate the condition of the floor. He sent a friend that attends church with him, not a flooring professional, essentially with a mop bucket. His friend did work very very hard. My husband said he mopped over and over, for hours, but the film did not come up. Omar's friend told my husband that maybe if Omar had sent him out with a buffer, the film would have come up. I came home from work that night and saw that the condition of the floor was no better, it was starting to take on a dark dingy appearance. There was a dingy waxy substance covering the entire floor throughout the house. I tried using Bona to remove it, and Bona did not touch it. I noted that when I scratched on it, it did come off. I took a scouring powder and got on my hands and knees and cleaned one tile of the faux wood tile in the bedroom, and one tile of the regular tile in the house, and the scouring powder did remove the waxy dingy film. There was a remarkable difference between the clean tiles and the ones with the waxy chemical film on them. Omar acknowledged that there was a problem, and still promised to take care of it. We were now going into day 3 of not being able to live on our floors, and sequestering and stressing our cats, and putting down and picking up items from the floor, with the goal of having the condition of the tile restored. I told Omar, that I would try to arrange with my work to be home on Friday. He said he could not come on Friday, as he had another job. He promised that he would come out on Saturday at 9 am. This was taking us into day 4 of our lives being turned upside down. I was upset, I showed Omar pictures of the floor and indicated to him that mopping did not remove the substance, only scouring power and elbow grease seemed to take it off. During this time, Omar told me about an ill family member and sent me a picture of his burned legs (completely inappropriate). He was essentially letting me know he had very grave health concerns, and yet, he was taking additional floor cleaning jobs. My husband called him (this was after Omar had been paid), and Omar told him he couldn't talk right now, because he was with a customer. On Friday he could not come out, according to Omar himself, because he had another job. Admittedly, I had lost patience with and confidence in him. I advised him that since he had some very serious family health concerns, he should be with his family. If he would reimburse us, we would hire someone else to take care of the job. He did not reply. The last I heard from Omar was on Friday December 6. He told me he would be at our house at 9 am on Saturday. Saturday (day 4 of the saga) came. We set our alarms, and began the same routine of getting the cats fed, picking stuff off the floor, placing items back into the bathtubs, on the pony wall, etc to make it easy for them to come in and get out as fast as possible. 9 am came, no Omar. 9:15, still no Omar. 9:25, then 9:30, and no sign of Omar. I asked my husband to see if we could stop payment on the check, but, of course, it had already been cashed. I texted Omar, no reply. I called him, he did not answer his phone. My husband left him a friendly voicemail, no reply. We had been essentially robbed. He took our money, made a mess of our floor, turned our lives upside down for days, and now had just decided he did not want to (and likely could not) clean up the mess he had made. I called a local company, and gratefully, gratefully, Oh so gratefully, they were able to schedule us for that day. They quoted us a price over the phone, but when they came out and saw the floor, they had to triple the cost. They told us they first would have to strip off whatever chemical residue had been put down, and then they would proceed to properly clean the entire floor. They said that the previous contractor had not actually extracted any dirt off of the floor, but had only scrubbed the dirt around the floor. This sounds correct, as I do not believe Omar had a hose or any real professional floor cleaning equipment. His equipment looked more like something a homeowner would rent at a local home improvement store. The new company that came out was indeed professional. They said that given the film that was on the floor, they would have to use an acidic solution to first remove it, and that since it covered the entire floor, they would have to first go back to the warehouse and get two more gallons of it. They also noted the detergent residue that was all on our wood furniture from Omar. Omar had not protected the furniture. This professional company, with a truck to suction the dirt away, actually taped 18 inch high paper around our wood furniture before they started. While they went to get the acidic solvent, I went around the house and cleaned all the white detergent residue that Omar had left off of our furniture. In some instances, it did extend over a foot high on the furniture. Our floor professionals that came out on Saturday were very, very good. They basically corroborated my belief, which was that Omar did not know what he was doing, and did not have proper equipment for the job. They said "the previous contractor" had not extracted the dirt, rather had just moved it around, and then had put down some chemical agent which then sealed the dirt in. What a mess. They were able to remove most of it, and the grout was restored to almost its original color. They had to charge us more than if they had just come out and done the job, because before they started, they had to undo the mess Omar had left. This has been a huge lesson for us, and an extremely expensive one. We will in the future stay with the tried and true professionals who stand behind their work.