Garage Door Technik

My gate stop working and I contacted Lone Legacy, Inc. aka Lone Star Overhead to diagnosis and repair my issues. Lone Star stated that the minimum charge is $150 + parts to fix gate. I had to leave for a business trip later that day, but Lone Star did send a repair person to meet my wife the same day. The repair person identified that the gate was not getting electricity because of a short from an area where I previously cut with shovel and self-repaired line. I agree with the diagnosis, but I didn’t agree with the remediation. The repair person did not fix the splice, but simply collected $150, and told my wife that new $450 new line is needed. I believe that Lone Star was trying to take advantage of my family, but suggesting that an original line could not be repaired. Why am I paying $150 or ($300/ hour for 30 mins of work) if the repair person didn’t attempt to repair the line. Performing additional research on Lone Star Legacy validates via address, and owner name that the company also goes by name Lone Star Overhead. This company has had a previous customer compliant regarding recommending unnecessary high priced repairs. Lone Star Overhead aka Lone Legacy, Inc. is NOT BBB (Better Business Bureau) accredited with unresolved BBB dispute regarding misdiagnosis of problem and recommendation of unnecessary high priced repairs. [*** Link removed ***]

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John arrived on time and two hours laters our new gate operator was installed and adjusted perfectly An excellent installation that included removal of the old system brackets, welding new ones in place, painting and electrical connections. John was professional and a pleasure to work with. I would highly recommend him. Keep in mind, you get what you pay for, he did not have the lowest bid, but the quality of his work and honesty was the added value justifying the cost. <br />

Service was performed professionally, quickly and everything works well.  They even offered to come back to program our car remotes when both cars were home. <br />

In and out in an hour. Well done. <br />

on time, good advice, nice job. <br />

They did a good job and showed up on time, all that stuff that's important. They had very good customer service. They had a decent price. The door is still working great.

Changed to belt drive opening units with new wall keypad and completed in a few hours <br />

I called Lone Star Overhead Doors in the morning and spoke with Melissa (?).  She was upbeat and professional. After talking to her a few minutes and deciding that today would be a good day for someone to come out and look at my garage doors, she said she would check and get right back to me.  After a very short time, she called me back and asked me if 12-2 would be a good time for me to have someone come out.... Of course, that would be fine by me!  She told me the technician's name was Eric.  I thanked her.  It was no later than 12:15 when Eric called me on the phone to let me know he was on his was up to my house.  He said it would take 30 minutes or so.  I think he got here by around 1-ish. <br /> There were several things going on with the garage doors.  I had one double garage door and one single garage door.  The double door had a broken spring that I could see, as well as a bit of fraying on the cables. The single door had an original spring (fourteen years old) and every time the door opened or closed, the cable would get caught between the actual door and the wood trim... it didn't look good. <br /> Eric took a look at everything and explained to me what was needed to fix the immediate problems as well as the (cost) benefits of replacing the old spring on the single door.  Eric was quite professional, friendly and honest at the same time.  He could explain and show me the things he was talking about on the repairs, how to fix everything and what it would cost, etc.  If I had any questions, he was able to answer them in a way that I could understand. <br /> I went ahead and had Eric install 2 new springs, one for each door, 2 new cables for the double door and adjust the mounting on the single door so the cable would not get caught when the door opened and closed. He left my house about 1:30-ish. Because my springs were dated and technology has progressed to a certain degree, the springs were going to have to be customized in length.  Thankfully, their warehouse is local and they can do it in-house.  That means ...no waiting for a special order or delivery! <br /> Anyway, he left and was back around 3-3:30.   Well Eric installed the customized cables and springs.  My garage doors both open and close great.  There is no crushing of the cable upon opening and closing. ... All of this transpired in one day...I do not think I even called Melissa until about 10 am, either to get started on the whole thing! <br /> An interesting note: I called another Garage door company earlier in the week. (Since they were the ones to originally install our garage doors and made one repair several years earlier.)  A tech came out and gave me an estimate and said some one from the office would call me back with information... They never did call back.  Their estimate for the same job was 100.00 higher. Plus, they were going to have to order the springs... which meant I was not going to have the same day service. <br /> I would highly recommend Lone Star Overhead Doors to anyone that needs any garage door repairs or installation. They are <br /> polite and professional and honest and on time!   And they have no hidden costs! To have a straightforward conversation with a business or businessman and to have them complete the work in a timely, professional manner is what I prefer and expect.  That is what I got when working with John Coker's Lone Star Overhead Doors! <br /> Thanks Guys! <br />

They got the job done. The driveway gate works. I have my doubts as to whether or not it needed to be as expensive as it was. They were very prompt. It was $1400 with labor to get the job done. I said that I can't afford that. They said that they will knock the labor off or something like that, and dropped it down to under $1200. The board came out after a couple of days. They brought the board out. They replaced it and it didn’t work. They said that they also needed a battery. So I told them I can run over and get a battery as it's just a mile down the road. They said that it would be cheaper if I get my own battery. I put the battery in and it worked. There is a part of me that goes was it the battery all along or not. It was a lot more than I thought it would be. It seemed to me that they were doing shotgun diagnosis. At the end of the day, it was extremely expensive. They were very polite, very professional and very timely. But I have my doubts as to whether or not if that really was what was wrong. It might have been the battery because it's a twelve year old battery. The battery is $25.

Lonestar Overhead did a great job for us.  I received a return call within 5 minutes of leaving a message about our problem.  They offered to come out that evening, but I told them that the next morning would be fine.  Their representative arrived on time and was very knowledgeable.  I asked him what his background was, and he said that he handled radar and electronics in the NAVY.  It didn't surprise me since it was clear that he was legitimate.  Speaking of legitimate, the Lonestar work truck was a true work vehicle even equipped with a crane and plenty of tools and supplies within locked compartments.  It was not the back of a pickup truck like other repairmen we have used.  He had everything fixed and installed in under an hour.  We highly recommend them. <br />

They built and installed new gates with solar powered openers, moved my old gates to a different location and set posts for installation and also built sliding barn doors for my barn. I supplied most of the used materials to build the barn doors. John and his crew were great at willing to use these materials when other builders I contacted were only interested in using new materials. I would highly recommend them and will use them again on other projects. <br />

About 2 years ago is when I originally called Lonestar Overhead Doors for a garage door problem we were having.  The door wouldn't close, and the person I spoke with kindly walked me through the process to fix it.  It was very simple IF you knew what to do and they graciously shared this information for free.  The next time the door wouldn't close I tried the same fix as before, but it didn't work.  I called Lone Star again and asked for an estimate.  They said it would be a $30.00 service call with a minimum of $89.00 labor.  They again started trouble shooting the problem with me over the phone and I was able to fix it myself.  They saved me another $119.00. <br /> I recently needed to add a gate to an existing fence and I called them again.  I had all of the materials and I just needed the labor.  They came out and removed old posts and fencing and added two more posts to set the new gate.  The installation required two trips because the concrete had to set before they could hang the gate.  They charged me  $300.00 to do it all. <br />