Lone Star Sprinkler Systems

"We met with the customer and gave them a quote for a new sprinkler system. The customer agreed to proceed and we began the process: utility locates, permit, etc. Upon going out to flag the yard in preparation for the install, the customer had made some changes to what she wanted. We made adjustments on the fly (even though it would cost us more) and were prepared to proceed. It was a rainy time of the year and it became obvious that the initial install date would need to be pushed back. We informed the customer and agreed on a new date. Prior to the new install date we went out to flag the yard again. Once again the customer had decided on another change in what she wanted. We made the necessary changes while out there and flagged the yard to match. A few business days prior to the install the customer called the office that she would like to get a quote for adding an area previously not requested. The house is a corner lot and the area was down the side of the property between the fence and sidewalk. Though narrow (5 foot wide) it was a substantial square footage as it was a long fence. We explained that the area would use too much water to be added to the existing front yard zones (they had already been maxed out from the previous changes the customer requested). It would require a new separate zone to keep the same type of sprinklers (spray) as the front. The cost would be an additional $550. The customer didn't want to spend that much. We told her that the section could be added to the backyard zone that uses multi-stream sprinklers (MP rotator). Multi-stream sprinklers use much less water per sprinkler and because of this can cover a greater square footage (though they require a longer run time to put down the equivalent amount of water as spray sprinklers). We would select the correct type: left strip, side strip, right strip pattern MP nozzles which are the equivalent of the spray sprinklers that would have been used on the spray zone option for $550. We gave her a very fair price of $200 for the multi-stream sprinklers option and she decided to go with that option. Since the install the customer had us come out a few times to look at the area as she said it wasn't getting water. We went out thinking maybe a nozzle was clogged up and not spraying. However, each time we went out the sprinklers were spraying as expected. We used the right sprinklers, placed at the correct distance, and the pressure was good. On one visit a tech stood at the edge of the sidewalk and grass furthest away from the sprinkler while it was running and quickly became drenched with water at his ankle and shoe. This was at a specific area the customer was complaining wasn't receiving water. The customer asked the tech why the sprinklers on the side fence/sidewalk can't be like the spray sprinklers in the front. He explained that they don't work well together (spray sprinklers use 3 times the amount of water per minute to the equivalent multi-stream sprinkler). The water demand would simply be too much (also over/under watering issues) to just change them since they are connected with the backyard section. She was originally given that option but declined. He informed her that the section can be separated into a new zone and the sprinkler can be changed to sprays but she would have to pay for the changes. On the final visit that the tech was out there he noted that the run times for all the zones had been drastically changed. On the zone where the customer had been complaining we determined that they had reduced it so much that it was only running about 25% of what was originally programmed. The other zones where also not running enough approximately 50% of the original programming."

"Thanks for your review. We sent a technician out on 5/16 he performed a system check and found 3 heads that needed repair. He tested the control valve in question several times but it was properly turning on and off on the first visit. He informed what he had found and proceeded to make repairs for the 3 heads. He collected payment of $114 for that visit, $59 system check and $55 for repairs. The customer called a couple days later and said they were again noticing an issue on control valve 3 and wanted it repaired. We sent the tech back out on 5/22 and he had to locate the control valve and then he replaced it. He collected payment of $170 for the locating (had to connect electronic locating equipment to find the valve) and repair/replacement of the valve. *He did not charge a service call fee as we considered it the same as one continuous visit. In total the customer paid $284 not the $500 figure on this review. All our customers are given invoices with the repairs performed. Each invoice clearly shows what the customer paid for at each visit. The customer paid for a system check (adjustments, programming, identifying problems) and repair of 3 heads on the first visit. The second visit the customer paid for locating and replacement of control valve 3. As far as the claim of being charged "double", I'm at a loss for what he is referring to. Scheduling is agreed upon by the customer, so I'm not sure why there was an issue with the tech going by "when only the wife was home". *Please note just like when you take a vehicle to a mechanic and they are unable to replicate the problem, the same can happen with a sprinkler system. We try our best to replicate but it's not always possible. As a general policy we are not going to charge and repair/replace something unless we can see the problem ourselves."

"Thank you for your kind review. We look forward to working with you in the future."

"Thank you for the nice review {member name removed}. It is our pleasure to service your residence and take care of the common areas for your HOA. We will see you all soon for system check-up for the neighborhood entrance and the pool area. Thanks again!"

"Thank you for the wonderful review ( members name removed) . Yes, it is true I underbid our initial work with you, but as a professional and a person I believe in honoring my word. I'm pleased that you have chose us for repeat business and am glad to hear that you all are very pleased with us. We look forward to continuing servicing your sprinklers going forward. Thanks again!"

"Thank you for the kind words on your review. Nothing makes me happier as a business owner to know that our customers are pleased with our service. We look forward to working with you in the future to help keep your landscape looking its best."

"Thank you for the positive review. It was our pleasure to service your system!"

"Thanks for the positive review [member name removed] and again congratulations on your new home! It was a pleasure to work with you. We both had to adjust our schedules a few times due to situations beyond either of our control(builder & vandals). In the end everything worked out smoothly and we were able to install your sprinkler system without a hitch. Thanks again!"

"Thank you for the nice review. Our goal is to provide prompt, efficient, quality service you can count on. Now, that we have your system running well again, future visits shouldn't be as costly. We recommend a system check every spring to make adjustments to the sprinklers, programming, and identify any problems at the beginning of the season. These visits help keep your system running efficient and help catch small problems before they become major problems. Thanks again for choosing Lone Star and we look forward to working with you in the future!"

"Thank you for a delightful review. Our team strives to make things as easy as possible for our customers after all without our customers we would not be in business."

"Happy to see you were pleased with our service!"

"Thank you for your positive review. We are pleased to hear that you were happy with our service. Let us know if we can ever be of service to you again."