Lucas Special Services Division

First thing: Angie's List currently has Lucas Special Services as a licensed contractor. They are not licensed. I'm currently selling my house, and I had some repairs to do at the behest of the buyer, who required me to use a licensed contractor, as is fairly typical. I asked Earl up front if he was licensed, and he told me he was. I have attached a picture of the text exchange where I ask him if he is indeed licensed, and he responds that he is. After some negotiating, he went to work. He did the following things on the first day: Used a different thickness board around the framing of a window on the outside. Didn't caulk around certain windows because, as best as I could figure, he had white caulk and didn't want to match the gray caulk that was on the windows and couldn't paint it to look correct. Forgot to replace the exhaust vent. Couldn't install the garage door spring safety cables. He initially indicated that these were already installed, but after some pushback, he admitted that he was not comfortable installing them. This is fair, as I wouldn't want him to do something he wasn't comfortable doing. After inspecting the work, he came back the next day. He replaced the window frame properly. I haven o problem with this. He still didn't seem to want to match the caulk, but he painted the caulk with siding color, which was not ideal, but was fine. He couldn't fit the vent he had brought onto the siding as it was adjacent to a bumpout, so he crammed it in at an angle and tried to fill the gap with caulk. I attached an image of this. I was fairly upset about the vent, so I had him come back again the next day. He got a new exhaust vent and still couldn't git it onto the siding, so he again crammed it in at an angle and filled the gap with caulk. At this point I hired somebody else to do the exhaust vent, who did it properly. Earl gave me some money back at this point. I then just asked him for the invoice with his contractor license number to show to the buyers that I used a licensed contractor. After some back and forth, he revealed to me that he doesn't have a license, "he doesn't need a license to be a handyman," and that repair requests "just ask for somebody who's been in the business for a while." He indicated that he had told me that he was not licensed, but was insured when I asked him earlier. I have attached a text conversation with him that indicates otherwise. So now I'm in a messed up situation where I have repairs done to the house against the contract I've signed, and I'm currently trying to see what the buyers say. Regardless, I genuinely cannot fathom how this guy gets good reviews. This has been literally the worst contractor experience I've ever had.

My husband and I gave Mr. Lucas a list of things we asked him to do. He installed two lights for us and a doorbell with perfection but the paint jobs we asked him to do was lousy. He had paint every where in my house and even used my beautiful kitchen sink to wash red paint off his brushes when I have a utility sink. Some of the places we asked him to paint, he didn’t even touch. When I called him to address it, he stated that I wanted perfection. We asked to paint the front of the house but when I pulled up, the house was two different colors. He stated he ran out of paint and didn’t see that it made a big difference. He offered to come back the next day but I was so disappointed in his customer service and work that I asked him not to return. Maybe painting is not his thing.

Earl does excellent work and I would definitely hire him for additional jobs.

The deck has spots that were missed and that is a little frustrating.

I met with Earl for a quote on staining my deck & fence. The power washing was done on all but the side of the fence I share with my neighbor. His initial quote was significantly higher than previous quotes. When I informed him of such he dropped his price slightly above theirs. The application of the stain was sloppy, staining everything that was in the area including patio stairs, leaves on the fence, deck lights & a bit on the siding. He continually reminded me of the "deal" I got & when he returned for touchup, he reminded me again stating I shouldn't expect too much. I did not coerce him into giving me a "deal" & regardless of the price I expect the quality of work to be the same. He returned to do "touchup" & after reviewing his work, I pointed out numerous areas that were still missed. When I pointed out the sloppiness on the patio, he advised that he will give me a good deal on painting the patio. Why would I consider him for more projects? I believe he feels that since I got a "deal", the quality of work can be inadequate. Shame on you! A paying customer deserves a job well done. My neighbor complained about missed spots & stain on their siding as well. So, yesterday, Saturday, I spent 3 hours touching up his touchup in fixing my neighbors poor workmanship as well as the many missed spots of mine. Buyer beware if he gives you a "deal". Be prepared for poor quality of work. So unacceptable.

Everything went great, we will definitely rehire Earl for future jobs.

Fantastic! Earl is a very personable professional. He was here within an hour after I called for a quote. And had the project completed the very next day! I couldn't be happier with how everything turned out, and will continue to use his services on future projects-

He was very accommodating, and lovely to work with. He was very responsive, and understood our time crunch for selling our house. Super professional services!

The work was done efficiently and professionally. After some more thought, I've decided to take them up and Mr. Lucas will do that work also. I'm glad to work with him.

He was really good. I called him yesterday, he said if it had rained he'd be able to get me in. He came this morning, took a couple hours. He did a good job in just a couple hours. Very personable. He called to let me know he was on his way, got here in a timely. You can't get any better. I'd give him A++ if I could. He took great care of me. He cleaned up very thoroughly after himself. It was all tidy, I had no cleaning up to do.

I called Mr. Lucas yesterday to see if he could clean a 2nd story gutter for me. He gave me a very fair price over the phone and said he'd be here between 9:30 and 10 today. He and his son were right on time. His son got up on the roof and got to work on the clogged gutter. After chatting with Mr. Lucas for a few minutes, I knew I'd found an honest man with integrity and skill. I had him give me estimates for 2 more repair jobs that have been on my list for a while. His prices were very fair and I have confidence that he and his son will do an excellent job. I would highly recommend Mr. Lucas for work you need done. I know that I will use his services again!

Lucas Special Services was the first company we've hired that was not a family, friend, or co-worker's recommendation, but we are so glad we did! They are a top-notch company and one that we will continue to use for life! Earl gave us the fairest estimate on our shutter project compared to other estimates we received. We needed our old warped and faded shutters (10) replaced with new vinyl ones along with wire mesh to keep house sparrows out. We also needed our attic vent and wood around one large window frame repainted. He was able to start the project within a week of the estimate. Earl and Robbie were punctual and very professional. They did an outstanding job and we are very pleased with the quality of their work. We are already planning future projects with them and are recommending Lucas Special Services to all of our friends and family!

Everything was perfect.

Great, always came, did good work

We had a wonderful experience with them. 2 weeks after that we had them come back and power wash the house. On punctuality, they were definitely on time; early, they were 15 minutes early.

Great job!

We didn't get a response when we signed on for a $99 Deal. But after a couple weeks we initiated contact and they promptly replied and explained severe weather backed things up, which we understood was true. They did a great job of cleaning our gutters and we already asked them back for another job.

From start to finish, Earl Lucas and his son Robert were the embodiment of punctual responsiveness, attention to detail, and utmost professionalism. They both have an eye for doing a job beautifully and the right way. I highly recommend to those who demand top quality work at a more than fair price.

Great! They came the same day I ordered them. Did a great job and were very friendly !

Excellent communication, very timely, and services were performed as agreed. Would use Robert again.

I am very pleased with my services. I had 2 tvs mounted on to my wall, in a timely fashion. And he came out at the last minute for me and I am very thankful for that. I would highly recommend his business over and over again .

Very very well

Great work and provided pictures of before and after of the gutters. Loved that it was a father/son team. Will continue to use their services. Very professional and personal. Thanks for a great job done!

Great job. Efficient. Responsible. Knowledgeable. Great attention to detail. Explains work and makes sure you're satisfied. Highly recommend. Cleaned very dirty spots on carpet and light-colored furniture; excellent results.

Very nice and professional