Lux Roofing Systems Inc

Scheduling and communication with Tony went well. Roofing itself was done well and as scheduled. The only issue I have had was at a later date. Found wood that was rotted and in bad shape. It should have been replaced but was not. I DO NOT fault the company owner but believe it was his workers who ignored the rot. I have not contacted Tony as it is my fault for not doing a better job of inspection at the time. I WOULD USE TONY AGAIN and don't believe he would tolerate this lack of workmanship. But I would watch the crew and do a thorough inspection from in the attic.

The installation of the new roof was completed in 2015, but I have leaking roof now, and I have contacted the company since September 26th and up to today, to report the leakage on my roof, and Tony replied back today via test message saying "that's because the business ended in late 2017 and no longer in business." I am left with a leaking roof from an work that was just little over 4 years, which supposed to be a lifetime roof.

They don’t return calls or emails for months and then claimed “out of business,” but have simply changed addresses. No one, from Angie's to BBB to the FTC, has been able to get them to respond

I got my new roof with a few issues during the job, but now that I have found something that is a serious problem they will not return my call and their email website has been suspended. A tool that I believe was used to seal the ridge shingles was dropped and has made an indentation on a couple of the shingles. This was only discovered in February 2019 when I had a friend visit who got on the roof to wash the sky lights and he found the issue and says the gouge is very deep. I would like to get this issue resolved, as who knows what the future brings. Thank you, Mary Pinkelman

I bought a roof tune up package from Lux Roofing. When I called to schedule an appointment Mr. Lux seemed a little confused about my purchase of his services from Angie's list. I tired to schedule a time, but Mr. Lux said that he was extremely busy and would get back with me to schedule a time. He also stated if he had a crew in the area he would have them stop by. I got an early feeling that the services I purchased wasn't very important to him and the feeling turned out to actually be spot on. I haven't heard anything from Mr. Lux about scheduling an appointment. I have called Mr. Lux several time over the past couple of months and left voicemails with no response. I have called Mr. Lux everyday this week and left a few voicemails and still no response. I have had great success with the services I have purchased on Angie's list for many years, but sad to say this isn't one of them. I hoped to have resolved this issue directly with the service provider rather than writing a bad review, but at this point this is my only recourse.

Very professional. They did a nice job.

Bought big deal offer $5000 for 2000sq ft, my roof is about 2500. First date given I got a call early morning days later and did an execellent job. One day done even with a break for rain. Very good clean up.

They started with an A. The gutter job was great and went just as expected with not trouble detected afterwards. The roof has become problematic. The walk through prior to the quote mentioned existing leaks as part of the problem. Lux's quote was reasonable and work was done quickly and cleaning. But some months later the tenants noticed one area was still leaking and a new leak had shown up, these got worse when Harvey came through. Initially the company was busy with emergency Harvey response, I have tried many times to get help but the only response I got was: we need to find out where the leak is before we can say it's the roof. Now they have stopped responding to any method. Per their quote, all the decking, trim and fascia were inspected and problems repaired at the time of the roofing so it ALL should be good. When I get a new roof I expect no leaks. If they ever contact and work out a fix, I'll redo the review.

They installed roof a year ago very quick and good. After 4 month skylight broke (defective) and since then I am trying to get it fix - no answer form Tony. His mail box is full.

After the work was complete, he told me to call him if I wanted to pay by credit card. I have since emailed and called him multiple times and never gotten a response. I would just like to pay for my services.

Good service.

Good. Prompt, great communication.

Terrible. I purchased the "Roof Tune-Up with $100 Repair Credit" through Angie's List. Lux took my money, never fulfilled the purchase, and are now unresponsive. Angie's List told me it's not their problem. They were incredibly unresponsive from the beginning. It took me a couple weeks just to hear back from them, then they told me it would be 3 weeks before they could come to my house due to a full schedule. They no-showed twice, but supposedly came 3 months after the 'deal' was purchased through Angie's List. They were supposed to provide an assessment report regarding the condition of the roof and then the deal came with a $100 credit toward any work that was needed. Despite repeated requests, they have never provided me with the report that I paid for. Since the work was never fulfilled, I requested a refund from Angie's List, who essentially told me they provide zero accountability for lousy contractors (isn't that supposed to be the one and only thing Angie's List is supposed to provide?) and the contractor is obviously unresponsive to my requests for a refund. I could not be more frustrated with the whole thing. I used Angie's List to prevent getting a lousy contractor, but I still got it, and I got lousy customer service from Angie's List. I strongly recommend not working with LUX roofing, and not purchasing the 'deals' from Angie's List. You have to pay up front for the deal with no guarantee any work will ever be done.

At this point I would I like a refund of my $850.00, PERIOD!!! I could not recommend this company to anyone. I purchased this Angie’s list special on November 29 2017. I reached out to Lux roofing to schedule the work. I didn’t receive a reply from Tony until December 12th, who indicated, (Hi Phillip We need to stop by and measure everything up so we can get you an estimate for your approval. The address Angie's List gave us is Home Address Is this correct? If so I will send my guy by there and measure all the siding needing to be replaced. Thank you, Tony Lux). I responded to Tony on December 13th, indicating that I would be available that next Friday December 15th, I never heard another word from Tony until, February 5th, at which time he indicated that had been close for six weeks because of slow business. (Hi Phillip We are back open after holiday break. We close every year for 6 weeks around the holidays due to slow down in work. We can get everything measured tomorrow and get the estimate over to you by Wednesday. Let me know if that works. Also on the estimate I can separate out the price for siding/trim and separate price for fascia/soffit. Thank you, Tony Lux). At which I replied (Hello Mr. Tony, I was just in the process of drafting an email questioning if I should ask for a refund. It would have been nice if you had communicated your closure, instead of me thinking you didn't want my business, or that you didn't care. I think at this point I need some assurance from you that your actual work will be better, fairly priced, and trust that you will proved excellence work. You can understand that I have reservations at this point about your professionalism, and work ethic. I can't be available today, but can be available Friday around noon. I hope that we can have better communications and work relations going forward). At which I have not heard anything else from him. Undoubtedly my work wasn’t important enough, for him to even come out and see what I needed performed, had he come out he would have found out that I actually needed more work performed than 800 square foot of the special, I needed more along the lines of $10,000.00 to $15,000.00, dollars’ worth of work, that I was prepared to give him. At this point I would I like a refund of my $850.00, PERIOD!!! See below: How to message your provider | View in Browser Angie's list. My Account Thanks for purchasing with Angie's List, Phillip! YOUR PURCHASE DETAILS $4,250 for James Hardie Cement Fiber Siding, 40% Savings Price: USD 850.00 Coupon Code: ANGE-350342878452 COMPANY INFO Lux Roofing Systems Inc Email: tonylux@luxroofingsystems.com Phone: (832) 585-9314 SERVICE LOCATION & SPECIAL INSTRUCTIONS Phillip Jolivet Address: 16702 Village Trace Dr. Houston, TX 77053-5055 Email: pdjolivet@yahoo.com Phone: (713) 208-3724

We hired this company for roof work a few years ago; overall, the work went fine. Our complaint is that additional work was needed and under the company's warranty. We have called and left several messages, and emails as well, with this company to commence work under warranty. Since July 2017, he has only returned one call. We understand that Harvey may have caused the owner to be backed up with work. However, not returning calls and following up on what he said is not acceptable. Alas, it is February 2018, and we have decided to give up. As for the lifetime warranty - if it sounds to good to be true, it probably is.

They showed up on time, did a good job, and cleaned up after themselves so there was very little mess. The new gutters look and work great. My only complaint is that I bought a deal through Angie's List for a certain number of linear feet of guttering. When my job turned out to be less than that amount, I asked (twice) by email for a partial refund which was an equal percentage (20%) to the shortfall. Mr. Lux simply ignored the question. I would have appreciated either a 'yes, I'll do it' or 'I'm sorry but I can't change special deals' but he simply refused to answer.

I purchased a new roof from this company in 2013 and found some leaking issues in 2017. When I first contacted this company, they said that they would honor the workmanship warranty and would send someone to check whether the leaks were caused by the installation. However, my multiple emails that I sent to this company to set up the check received no responses. In the end, I gave up the hope that the company will honor their workmanship warranty.

In and out in a day with no fuss. Pretty simple, pain free process and one of their standard colors basically matched the existing trim perfectly.

A two man crew completed the installation in a professional manner. They first cleared out material that had collected in the gutters and one clogged downspout. Cleanup was thorough. At the conclusion of the project I'm satisfied with the results.

Scam..... i Purchased roof tune up for $199 on Nov 2. After several weeks of no contact I contacted the owner Tony Lux on Nov. 27 to set appointment. Granted appointment on Nov. 30. They did not show. I called to inquire. Did not get return call until Dec. 6. At that time Tony Lux called and indicated that they got too busy and did not show but, would come by next week. He stressed more then once that I did not have to be there when they did service. I live in a gated community and they never requested to get in. I wrote him to inquire about a refund on Dec. 22. No further response from Lux Roofing. The scam is to indicate that they made an appointment, tell you its not necessary for you to be there and never show up. They assume they can tell you, they came and did the work, but actually never show. Of course Angies List will tell you that beyond 30 days they can not help with refund. Disappointed with them also. Lux knows the process with Angies List and tries to stretch the appointments past 30 days. BUYER BE WARE!

Other than weather delay, all went very well.

His workers were wonderful, respectful and patient with our questions. However, he was hard to get a hold of at times.

I NEVER HEARD FROM THE CONTRACTOR.

The house was painted in May 2015. Several of the mesh screens on my house were damaged with the pressure washer but Mr. Lux failed to follow up when I explained this happened. Less than a year later I noticed that one side of the house had peeling paint. I contacted Mr. Lux in May 2016; he stated that Sherwin Williams had given him the incorrect primer/paint for the house. It took until February 2017 for Mr. Lux to state that he would come back out to repaint that wall. Without any notice, they came out and pressure washed and painted the house, leaving everything a mess. In May 2017, I noticed that three sides of the house were now peeling. I reached out to the owner again who stated that had he applied the correct primer the house would not be peeling. He offered to come out and re-prime the house and re-paint it. I have contacted Mr. Lux several times without any response and my house continues to peel and he continues to advertise on Angie's List with discounted coupons for his services.

Job was done well. Second time I've hired Lux Roofing - excellent both times. Highly recommend.