Luxury Auto Cars of Indianapolis

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It was fine and performed as expected. <br />

The service was awful. They ended up losing the ash tray. They were also supposed to replace the windshield because there was a ding in it. They charged an additional $80 and the windshield was not even repaired. They also worked on my husband’s car and they left the carpets very wet. The windows were also not cleaned. They would not do anything to resolve any of the issues. I would never use the company again.

They did a great job. I will use them again.

It was fine.  They had quick turnaround and friendly service.  It was a nice job overall.

Went great! <br />

Great job.  No issues. <br />

There was a little problem in the beginning with their computers systems not having the record of the deal, but they got it sorted out. When they did the work it went over all well.

It was great. They even had the car back to me that day.

unknown

Excellent.

I purchased 2 detailing specials from Angies List. Luxury Auto Cars of Indianapolis did a good job detailing the vehicles when we finally got together to get them done. One vehicle was picked up at my work and was to be completed that day. When I did not have the vehicle back at the end of the day I contacted them and was told it had been "misplaced" and the job had not been completed. We made arrangements to have it done on another day and the job was completed as promised. I think they were probably not prepared for the amount of business they had obtained from their Angies List special. <br />

It was very good. They polished outside and did a very thorough cleaning job on the inside. The work was very good. There were no issues. It was a good experience.

I purchased it in February but I actually had the work done in May. It did not cost any additional. However, I did have to deliver the car to them, they did not come and pick it up, I actually had to go and take it to them. The thing about it too was I guess their regular shop was off of like 82nd Street and I had to take it to the shop that was off of Simpleton Pike or something like that. In actuality it was actually closer to where I live so I didn't have to go as far which is nice and I had some transportation take me to and from so it still worked out. It turned out to be very well and they did a very good job. They were very nice people. I didn't do any research on them per se, I saw that they are highly rated by Angie's List, and the reason why I got it was for the price of the deal, for the $99 for full detailing inside and out was an outstanding deal. The thing that impressed me about it was the fact that I went in there after it was done and we kind of did a walk around the car and there was a couple of little spots that were still there and I said they kind of missed that and they immediately repaired it. I think it was something that need to be sprayed or re-cleaned or something like that and he said he saw that, went inside and got some more cleaner in the rack and he did it right there on the spot, it wasn't like you have to wait another hour or something. He got it right away and that was impressive to me, that showed me that they were service-oriented and that was big with me, I appreciate that.

It was an Angie's List Big Deal that I purchased. It went fine. They did a good job. They did what they said when they said they were going to do it. I would recommend them. There was no additional fee. We called up and set up an appointment, they took the car in, and we picked it up when they said it will be done.

They did a great job and the van looked great!  I used a Groupon and I don't remember what I paid.  When I went to pick the van up they weren't done with it yet.  Then they told me that they didn't charge me enough because it had a third seat.  They asked for another $20 on top of the Groupon price.  I didn't argue, the guy was apologetic saying that the person that took the car in didn't follow the right seating arrangement pricing.  I would use them again for our sedan - with a Groupon. <br />

FINE

It was an Angie's List Big Deal that I purchased. They were great. There were simply no negatives. I got an appointment, took the car in and it was ready on time. They did an excellent job and the people were very courteous. I didn't spend any additional.

I purchased an Angie's List Big Deal for this service and it was great. It was everything it was supposed to be. They did a very nice job and were very friendly and customer-oriented. I took another car there afterwards just because they did such a nice job. They were on time and did everything they promised to do.  They were easy to work with and I took my car to their location. The price was perfect.

N/A

They auto detailing was a good deal for what I got but they tried to add on for extra costs, which I didn't like.

The lobby/waiting area of the company was very messy and cluttered - not professional at all.  They seemed disorganized when I arrived and had I not already made the reservation and paid for the service in advance, I would have turned around and left.  I found a tear in my back seat upholstery later than I feel certain was caused when they vacuumed the back seats but it was a couple weeks after the service was provided, so I could not prove it was their company that caused the damage (I rarely use the back seat and have no reason to use the area that was torn, which is why I think it was their carelessness that tore the fabric). <br /> Overall, the cleanliness of the interior and exterior of my car was ok, but I would go somewhere else next time if I'm going to spend that kind of money of a detail.  <br /> <br />

Kevin of Luxury Auto Cars came to my house to detail my car.  I am afraid that 1 1/2 years later, I don't remember if he took my car elsewhere to detail (I believe so) or performed the work at my house.  In any case, the work was done well and in a timely manner.  He showed up when he said he would and my car was ready within the estimate window of time.   <br /> My car was relatively new, but I am pretty careless about crumbs, etc.  I was really impressed by how good he could make it look. <br /> He also gave me coupons for discounts on future detailing. <br />

Once we were finally able to connect (there were quite a few voicemail and text exchanges) he was prompt in meeting me at my office.  He assessed the car and took it to his shop for detailing.  He texted me about some dents and chips that he thought he could improve for me.  When he delivered the car (on time) I could tell a lot of effort was put in and he was still polishing it out some as I walked up.  Unfortunately the paint just has never looked right since he tried to get those paint chips out and I have never had time to follow up on it.  I probably should not have let him do that work and kept it to detailing the car b/c the inside of the car looked nice. <br />