Maid of Honor Cleaning Services 89 LLC

Horrible. It now been two months, and nearly 5 since i setup the cleaning service and i have yet to have the house cleaned. I have made multiple attempts to schedule service, and after 2 months of trying i finally was able to secure a day, 5/17/2017 @ 10:00, the cleaning was cancelled 2 hours before the appointment. Its now been nearly another 2 months, and i've heard nothing, no communication to reschedule nothing at all. I would like a full refund for the cleaning service - $135.00, period, i'm not interested in the service at all. But, they will not reply to my emails

Deep cleaning, wall washing and window washing. The crew and the work was excellent. Great people. House has never been so clean. Bad news: they damaged our original oak floors. It has been three weeks now and they are not communicating with us, when and how they going to repair the floors. A contractor was hired to do the job, but he isn't doing the work until Maid of Honor pays him. Mean while our beautiful floors are messed up.

See above regarding amount of work accomplished

Would not hire again. The girls were very nice, punctual, and professional. Just don't think they were given much direction on housecleaning.

Maid of honor was a blessing. Despite them arriving a little past the time scheduled they did call me and let me know in advance that the facility they were cleaning at prior to arrival was taking longer then anticipated. Due to the inconvenience they sent an additional cleaning technician to make up for the most time. The crew was very thorough and kind. I will definitely be doing business with them in the future and look forward to establishing a long-term business relationship.

They Exceeded my expectations

Extremely well

It was very Excellent

It went very good.

It went great!

It went GREAT!

Very well they left my office in a very professional manor

Service excellent and surpassed my expectation. I was thoroughly impressed with the service, professionalism and attitude of the providing the service. Will definitely use this service again and recommend to family and friends.

It went fantastic. We were able to get a walk-through and services started within a week or so. The lady that came out and met with my wife and I was very informative, she answered all questions, gave us a packet with very informative information. She even recommended a deep clean for our initial clean which went very well. The crew was friendly and very understanding. They accommodated all of our needs and got along well with our pets.

Every thing fine except they did not clean the refridgerator

Excellent, I've gotten older and can't clean as well anymore.

Great! Excellent Service & Very Profesional

Everything was fine… until they broke a custom granite stone for our bathroom remodel. After that, everything rapidly turned ugly. We just had a baby and we wanted help getting our home clean. During the cleaning, one of the cleaning ladies decided to move our custom granite stone we had lying across our couch to keep it safe on cushions before installation. The stone piece is close to 6 feet long and over a six inches wide. It weighs approximately 65 lbs. The cleaning lady stated she moved the stone from one part of our sectional couch to another, then somehow when she was not looking, the stone fell off the couch and broke into pieces on our hardwood floor. Based on the angle of the dent in our hardwood floor, it appears she had difficulty lifting the stone and dropped it on the corner of the stone on the floor. Rather than telling us about it, my wife went to check on the noise and saw her covering the stone with our couch pillows. I spoke with Nadine about it immediately. When I first spoke with Nadine, she started by assuring us they will cover the cost of the replacement stone. She went on to further state that perhaps “comping us” for the cleaning was a good start toward resolving the matter. During the cleaning we spoke again, at that time, Nadine’s posture started to change regarding replacing the stone. She started to qualify her statements, stating that “they would need to work with insurance to figure out what would be appropriate in this case.” When I tried to confirm if she still would cover the cost of the replacement, I received evasive and ambiguous answers to the effect of saying “we need to figure it out.” At that point, we agreed she would call me back after she returned to the “office” to discuss how this would be resolved. She asked that I provide the original invoice for the stone and a quote for a replacement, which I did. By the end of the cleaning, Nadine’s position further changed. Nadine demanded we pay for the cleaning before they leave and then they would look into making a claim on their insurance for the broken stone. Already skeptical based on her posturing, I asked questions about her insurance policy. I asked for her insurance broker’s contact info so I can speak to them regarding the claim. Furthermore, I asked about her deductible since it didn’t make sense to me to make an insurance claim when the difference between the cost of the replacement and what we owed for the cleaning was not going to more than a typical deductible. She refused to answer. At this point all professionalism from Nadine went out the window. Yelling, harsh words, lies and vague responses is all we have received since. We’ve tried to compromise with them in multiple ways, including asking them to go directly to get a replacement if they didn’t want to make payment to us and we can exchange payment for their services for the replacement at the same time, to not requiring any payment for the damage to our floor. They responded by stating there is only two ways forward: (1) to pay them in full ($210) and wait for them to determine if and how much we should be paid for the stone they broke; or (2) that they would be “happy to go to litigation” over this matter. We think it’s unreasonable for them to demand payment in full for services that are $111 less than the quote to replace the stone, with only the hope that they will come through on their initial promise to cover the cost of the replacement stone. Why would anyone pay them $210, to hope that they will give us back $321, which is the quoted amount of the replacement? Especially in light of the fact that they have changed their tone from stating they will replace to stone, to determining what is appropriate for them to pay. We don’t think they broke the stone on purpose; it appears to be an accident. But we think it shows incredibly poor judgment to move the stone because prior to cleaning, we asked them to be careful around the remodel location. They understood this because the areas being remodeled were excluded from the cleaning quote. Furthermore, my wife was home during all of the cleaning and asked them to ask any questions if they were unsure. Our advice is to avoid this company. If you do decide to go forward with them, I suggest you at the very least confirm their insurance coverage and meet at their “office” for your initial meeting. Based on their latest communications to us, I expect a very different story coming from them in response to this review. You be the judge.

They did a OUTSTANDING JOB! Place looked brand new! Very professional! I loved them! Definitely would and WILL hire again!

The girls were great. They arrived on time,came fully staffed & cleaned my house to perfection. I will definitely be giving them a call again.

An amazing experience! My husband and I are intentional about keeping our home clean. The cleaning techs worked hard and cleaned our home thoroughly. We were impressed with how effective the products they used. It was a deep cleaning that took place! The cleaning crew were also very professional in their service. We will not hesitate to recommend Maid of Honor to our friends and family. We will be using them again.

The staff was very friendly and worked very hard. You literally cannot beat the value of what you pay for. I paid for 4 ladies to come to my house and they stayed for about 4 hours. At the price that I paid for that, you couldn't have asked for a better deal. They cleaned absolutely everything within the house that could be cleaned. I will be using them more and more in the future because they truly made everything really easy to get accomplished. In looking at the products used too, they used only the highest of quality cleaning supplies. I cannot thank them enough.

It was way beyond our expectations. The crew, headed by Nicole was pleasant, and very hard-working. They addressed our specific requests and were very careful with all of our items. We would recommend them to anyone needing cleaning services.

It went very well. They were completely professional and did a wonderful job of cleaning my home. They cleaned the windows inside and out, they cleaned the walls and baseboards, they shampooed the carpet, and my bathrooms were immaculate!

I got a deep clean originally. Me and my wife were so pleased from the service and professionalism, we've decided to start recurring services on a weekly basis. Services are surprisingly affordable and they are always punctual and polite. I have recommended their services to more than a few of my colleagues. Best kept secret in town.