Maid Organic PDX

Fantastic! I am a 24/7 caregiver for my wife and my housekeeping has been limited mostly to occasional vacuuming & dishwashing and laundry. The house hasn't been properly cleaned in three+ years, when I had it professionally done by another company (estimate given via the phone and actual cost that was twice the estimate). Lynn came by earlier in the month to assess what was needed and offered suggestions regarding their services. She gave me a price for the work and that's how much it costed me. (NOTE: NEVER take an estimate over the phone without someone actually coming out to see the work needed). Lynn & her crew showed up on time, she confirmed the job and agreed upon price, and the work was completed in 3 hours. When they left, everything shined, smelled great, and exceeded my expectations. The bathrooms were immaculate. The glass shower doors haven't been this clean since they were new. They even cleaned the pictures on the walls (and we have a LOT of pictures!). We really couldn't be more pleased. I have scheduled cleaning every two weeks so that I can forget about housekeeping and concentrate on taking care of my wife. Thank you Lynn.

unknown

Good service, timely and easy to work with <br />

<p>It was fine. She was going to give me a quote for continuing services and never did.</p>

We had an excellent experience with this company. They have come twice to my home (basically I'm one of those people who only have cleaners come before guests), and they did a great job both times. They were punctual, thorough, pleasant and well-priced. I'll definitely work with them again, liked them much more than some of the other cleaning services  we've had in the past. <br />

Maid Organic cleaned my home for 20 months even though I was often dissatisfied with the quality of the work they did. I stayed with them as long as I did, though, because I liked the owner of the company. She struck me as a kind and considerate person although it was clear from the beginning of the business relationship that she was in constant struggle to master the challenges involved with effectively running a small business. <br /> The cleaning services it was agreed the company would provide were done, and done well, for the first couple of months they cleaned the house. After that, the quality of the cleaning became increasingly erratic. A large driver of this being so was due to the extraordinarily high turnover of staff that was an ongoing characteristic of the company. It was unusual, if not actually rare, to have the house cleaned by the same person from one cleaning visit to the next. As a result, the quality of the cleaning varied markedly from one session to the next. From what I could surmise, it appeared the company did not have a printed individualized checklist of the different services the staff were to provide to each of the different homes they cleaned which they would give as a matter of course to the new staff person nor did it seem it had a quality control process by which it would check that the new people had actually done what was supposed to have been done. <br /> Inevitably, then, one thing or another would be left undone by the latest person new to the house. Irritatingly to me, it would never be the same one thing which would not be done; each new person seemed to overlook something which the person before had not. This resulted in my having to go through the portion of the house I had hired the company to clean after each visit to identify what had been missed in the most recent visit. Most of the time the things left undone were small things, and, usually, it was easiest, and most straightforward, for me to take care of these small things myself rather than attempt to reach the company owner. <br /> Other times, I did attempt to raise an issue directly with the company owner, but, as some others have noted in the different reviews here on Angie's List, communicating with the company could often be a real challenge. The phone would be left unanswered when one attempted to call the owner; instead, one would be routed to voice-mail often only to hear a recording which said the voice-mail box was full and no more messages could be left. It could go on like this for 3 - 4 days before one could even leave a voice-mail. <br /> Attempting to reach the company by e-mail was often equally unsatisfactory. Messages would sometimes go unanswered for 2 - 3 days only for one to ultimately get an e-mail back which might or might not speak to the issue one had contacted them to raise. But, as with the erratic quality of the cleaning services themselves, the likelihood of there being communication issues with the company if one tried to contact them directly was also unpredictable and erratic. Overall, again and again, in this and in various other ways, interactions with the company over the 20 months I was their customer demonstrated a serious lack of organization on their  part.  <br /> I would periodically come quite close to terminating the business relationship with the company, but, as I said right at the beginning of this review, I did like what seemed to be the personal qualities of the company's owner. Also, frankly, another reason why I didn't terminate their services was because I did not want to face having to go through the whole laborious process of researching and then drawing up a shortlist of companies to replace them, interview and get a quote from each of those companies, and then have to start a relationship all over with someone new who might not be any better than Maid Organic. My attitude in a phrase came down to the saying, "A bird in the hand is worth ........" <br /> What pushed me to make the decision to terminate the relationship was the fall-out from an additional task, which, in retrospect, I showed significantly poor judgment, given my history with the company, I engaged them to undertake. The company had recently started to promote its expansion into also providing  "concierge-style" services on both its website and in flyers they had left at the house. In addition to standard cleaning services, they could be engaged to do other things, too, such as to wash walls, windows, etc. Seeing this, I thought to myself, "Well, what could go wrong with just having them wash the windows?" I decided then, stupidly, to pay them to do the annual spring washing of the windows of the house, both inside and out. <br /> In advance of their undertaking the window washing task, I prepared a printed master list detailing every window which was to be washed as well as the few in the house which they could ignore. I sent this list to the company owner, and then verified with her in a conversation that everything on it was fully clear including some special instructions I had put in large font <strong>BOLD</strong> on the document. She told me it was. A date was set for when the window washing task would begin. <br /> The living room of the house has very large floor-to-ceiling windows which, together, cover the whole east wall of the room. Each of these three windows has a teak roller shade so it is possible to regulate the amount of sunshine that comes into the room. Each was custom-made to conform to the measurements of the particular window it covers. Each also has a custom-made roller and track mount to which the teak shade fits. All had to be professionally installed by a specialist. To have these shades custom-made and mounted was not an inexpensive undertaking. <br /> In the master list document for the window washing I had provided to the owner of Maid Organic, I quite clearly and specifically called out that the teak shades on the very large living room windows absolutely could not be raised more than 2/3 of the way up. If an effort were made to force them to roll up higher than that they would bunch, and the edges of the teak slats that bunched could get crushed. I stressed in my conversation with her how important this was. <br /> Well, I got back home at the end of the day the living room windows had been washed only to discover that, despite my emphatic and explicit instructions, the person or persons the owner had had clean those windows either had not been told or ignored the instructions not to try to force raise the shades beyond the 2/3 point. Each of the three windows had had their shade force-rolled near the absolute top of the window. As a result, I had to spend 25 minutes on quite a tall ladder (the living room has a 14 foot ceiling) trying to very carefully and gingerly unlodge the slats of each of the shades from where they had been bunched by the force applied to raise them. It was a very delicate business, and it was only through some miracle that I was able to get them back in line with no ultimate damage to  them. Needless to say, I was livid. <br /> To my e-mail of forceful complaint, the company owner responded by saying she was sorry, and went on to say, "I should have made sure they understood the instructions, and had a discussion with them regarding their understanding what they read." Well, yes, that is certainly true, but surely the time to realize that was necessary was before the work was done not after the fact when any potential damage would already have been done? With the window cleaning, as with so many other things with this company, it seems the people loosed to do the work are either not qualified or are not properly supervised. Certainly, it is true that quality control is not a operational feature of how this company goes about its business.   <br /> This episode with the window cleaning pretty much cinched it for me as far as my relationship with the company was concerned although I did have them clean the house twice more. Both times, key tasks were left undone. I may sound like a b

They were fine. I asked them to be sure to use products that had no fragrance since I'm highly sensitive and they did that so that was good. The two people came and worked together and both worked really well together which is also good. They did everything I asked them to within the time they were supposed to do it so it was a good experience.

unknown

The service went well. They were thorough, moved furniture carefully, and respected my possessions

Lynn was very responsive in sending teams to clean. <br />

The house has never smelled so good.  Three people worked hard for three hours and everything sparkles.  They found things to clean that I had overlooked forever, including the ceiling!!  It is a real pleasure to have things looking so good, without having to lift a finger myself.  Great job!

They sent one individual out for the jod and she was here for the whole 4 hours. She was able to clean 2 of my levels. She used non-toxic cleaner and was very quite around the home as she worked. She was careful with moving my furniture around to get beind furniture, for instance couches. Everything turned out well. The price was great! There were no additional fees, but I gave her a tip.

Organic is only the name of the company - not organic products, used old sponges and horrible vacuum, and even borrowed some of my cleaning products because they didn't have enough. I mentioned to one of the cleaners that she didn't vacuum very well around the plants and instead of doing it, commented "Oh, I never do, I don't want to hurt the plants." Did things I could do myself and ignored the more difficult cleaning tasks....ended up just wanting them to go and spent next two hours afterwards redoing much of the work that was done. Didn't feel clean at all and would not listen to me when I asked them to so something again. Definitely would not use them again ever.

They did a good job. She arrived early for the appointment. I told her what I wanted and she informed me what she could do within the parameters of the package I bought. She had a second employee come out for the last hour to help. I was happy with the work they did and thought they were very professional.

I purchased the Angie's List deal which got me 4 hours of cleaning for $99.  I've never had a cleaning service before and was so excited to use Maid Organic after I returned from a trip overseas and had just a few days to prepare the house for company.  Lynn's team came through!  They were so kind and friendly.  They love dogs and didn't mind that my anxious pup was very interested in what they were doing.  I loved how nicely the organized and picked up our clutter and it felt so good to walk around my house after they cleaned it.  I also appreciate the lavendar scent of their products.  My microwave and stovetop sparkled! <br /> I will definitely use Maid Organic again in the future - maybe for a quarterly cleaning.  What a relief they were.  <br /> In addition to being great at their trade, I appreciated just talking with Lynn and her crew.  Very good people who enjoy interacting with their customers. <br />

I'm really impressed, because they're always on time, efficient, and friendly, but professional. They always do a fabulous job! The cleaning products they use are not toxic to the dogs, myslelf, and my family - they don't leave that nasty chemical smell behind. They are reliable and dependable, I know that I can count on them to make an extra visit if I forgot to have them do something on the scheduled day they were here. I think their prices are fair and their work is really good. I'm really pleased that I found them. <br />

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All ok except that she did not touch/clean the bathtub or shower which I specifically asked for. I'm not able to do that which is why I hired this service. Blinds not cleaned. Cobwebs still in places.  Did not get my money's worth in terms of what I asked for.

The work was done great and in a timely manner. Her cleaning staff was engaging and very professional and seemed to enjoy giving their best. The cleaning was very thorough and done with a great attitude. I did not request an extreme cleaning, however the cleaning seemed to be done in an extreme manner. I gave them a time limit and they worked and finished on time. I have major issues with strong chemical odors and the services were done to my specifications. The floors were swept, mopped and waxed and upon completion it felt like you could eat off the floors. Maid Organic left me with a sense of respect for the work they provide and they will work according to how you want the work done. <br />

Very nice, careful person, just slow-paced.

Because I had cleared off many of my surfaces, they had extra time & washed the white woodwork. Pleasant & industrious.

They were very hard and very well. There was a little bit of communication problem to start with but they were very good. I like their work quite a bit. There was some scheduling problems but once we got the scheduling problems worked out, they were very punctual.

I was out of town so my husband was "in charge" when the person came to clean the house. Though it was the first time, they did a phenomenal job. Almost as if they knew how I liked the house to be cleaned. Theses folks are clearly an experienced bunch. I was very satisfied.

The cleaning went very well. We were the last house of the day, and they called to say they would be a little late--got there when they said they would. Two-person crew and the owner came to check in. She gave me extra cleaning time to make up for the delay. Very nice people and thorough cleaning. I was surprised at some of the things they got to, such as wiping down not just the stove drip pans, but actually lifting up the stove top to wipe out and replace the foil. <br />

The deal I purchased was for 2 cleaners for 2 hours.  The owner of the company came as well, to supervise the 2 cleaners (one was fairly new), and to meet me, since I was a new customer.  She cleaned right along with her staff, chatting with me while she did so, which was very pleasant.  This company uses all organic cleaning products, so my apartment didn't smell like a bunch of chemicals when they were done, as regular products sometimes do.  Since I had recently moved in, I still had some unpacked boxes scattered around (some heavy), which they easily moved into order to be able to clean under them.  They had no problem with the fact that my dog was there while they were cleaning, which I appreciated.  Their cleaning was very thorough, and everything looked great after they left.  I would definitely use Maid Organic again. <br />