MaidPro of Fayetteville

"Thank you Mr. [Member Name Removed] for taking the time out of your busy day to leave a review for us. Your comments helps others make an informed decision about purchasing home cleaning service and allowing our professional and caring staff into their homes. We love what we do and it shows in our service and the results that our customers receive. While we don't always get it right 100%, we take the necessary steps to correct with our satisfaction guarantee. Thanks for being a long time client."

"Hello. We are pleased that you are happy with your Maidpro service. We enjoy coming to your home and serving your family on a weekly basis. We appreciate your business and look forward to a long lasting relationship."

"Hello. We thank you for taking the time to leave a feedback regarding your Maidpro cleaning. We are glad that you were happy with the overall service and we look forward to serving you again in the future."

"Hello, I am sorry your email was not received by our office. I looked back and checked our records and did not see an estimate request from you either by email or phone. All of the lead data that comes into our CRM system stays in the database and does not get deleted. Sorry we missed the opportunity to earn your business but I hope your found someone to do a great job for you."

"Hello (removed members personal information) , I appreciate the time you've taken to leave your feedback, however you posted the comments to the wrong Maidpro location. We are Fayetteville, Georgia and it appears you received service from the Fayetteville, South Carolina location. Please update your post and thank you for using Maidpro."

"Thank you Ms [Member name removed]. We appreciate the feedback."

"We are surprised and sorry to see this review from this customer, [removed member name]. I don't remember full details about this customer because his service was in May and his feedback was published in December. However, I did go back and check our records and here is what I found. [removed member name]. hired us on May 20th to clean his home which he was putting up for sale. We had a team of 4 service providers that worked over 17 labor hours on this large 3 level home. The home was a challenge in terms of the dust buildup and dead bugs. Once we were done the customer was very pleased. He received an automated feedback survey asking how pleased he was with the service. He indicated he was "thrilled" and gave us a 10 out of 10 in regards to how likely he is to refer our company. I wish I could insert that survey in this response but I cannot republish it due to privacy concerns. On July 02, he called us again to do another clean because he had sold the home and was moving out and wanted it cleaned again for the new owners. We sent a team of 3 service providers to do a move-out clean. At no time did [removed member name] complain about anything or indicate to us that he was unhappy with the service. It is unfortunate that we are finding out about this on Angie's List, some 7 months later. Please know that we are a professional company with great, experienced cleaners, however there are times when we may miss something. We want AL members to know that we guarantee our service and we let all customers know that if they are unhappy with any aspect of the cleaning, we will send another team member back to re-clean the area at no charge. That is what we would have done for [removed member name] had he let us know."

"We were very willing to help the customer when he contacted us asking for a thorough cleaning because they were expecting guests. He warned us that the condition of the home was an issue, particularly the refrigerator. We gave him an estimate over the phone and told him we would do an assessment before cleaning and then will give him a final price. When we arrived, the wife apologized for the condition of the home and gave approval for the additional time and cost. We had to have a third person help with the cleaning because of the condition. When the wife returned home, she was very, very happy and thanked us profusely. Even though we gave them a bit of a break on the price, [Removed Member's Name] was not happy with the price that his wife approved. The price we charged them was directly related to the amount of work that had to be done based on the condition of the home. They were a lovely couple and we would be happy to service their home again in the future."