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About us
Whether you need weekly, bi-weekly or one-time cleaning, it's time to discover the magic of MaidPro. Your home will be cleaned to your highest expectations by trained professionals at surprisingly affordable rates. Additional DBA - Clean & Sparkle Corporation, MaidPro of Northwest Indiana.
Business highlights
19 years of experience
Services we offer
Housecleaning - residential & light commercial, bathrooms & kitchens, floors & dusting.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.419 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 16% | ||
| 21% | ||
| 0% | ||
| 0% |
Showing 1-19 of 19 reviews
Lisa R.
Jan 2019
Did not clean the globes on the ceiling fan and did not clwan the stem on the light fixture in the kitchen and did not clean one side of the cabinet in the kitchen. Also, changed the price on me and went up on the price. I was told $120 and for deep cleaning $150. In person i asked how much and i was told $170. Bad business. I was not satisfied.
Response from MaidPro of Northwest Indiana
"Hi [Member Name Removed], I apologize for the late response; we just now read your review. I'm so sorry to hear that you had a bad experience with your house cleaning service. We searched for your name and service address, but we couldn't find you in our system. Could it have been listed under a different address and name? Do you remember the contact phone number for the cleaning company you hired? It is important to us that we help you the best way we can. Please call us at (219) 736-0777 so we can look into this more for you. Thank you so much for your time! MaidPro of NWI Team"
Angela C.
Nov 2018
it went well. the supervisor was on site the entire time. the team was professional, the house sparkled, and the house sold quickly in large measure because it was clean. one member of the team swept out my garage which was impressive. I tipped accordingly
LYN M.
May 2018
Four team members clean our large new house from top to bottom. They worked hard and did a good job. They were professional and experienced, and friendly as we were home during the cleaning.
Milton T.
Nov 2017
The service was performed, however, after a bit of time I noticed that a diamond ring was missing from my bedroom dresser. I went through their company procedure with providing pictures, police report, and giving the names of the women that cleaned for me that day. To my surprise the company did nothing, and in fact the were callous in the handling of my case. I have been a client for a significant amount of time and I was disappointed that they were not more attentive to my concerns. My claim was not paid nor was my deductible for my homeowners ins paid. Good service , but not if you are going to be stolen from. My recommendation, background checks and often as well as offering to work with your client , should these situations come about.
Response from MaidPro of Northwest Indiana
"Hi [Member Name Removed], Thank you for sharing your feedback. First, I am sincerely sorry that you have lost your diamond ring. I am sure that ring has sentimental value for you. I am also sorry if you feel your concern was not handled promptly and professionally. Although these situations are very rare as we do complete extensive background checks on all our cleaners, we do take these complaints very seriously when they arise and give police our full cooperation to investigate any potential property loss. We have a protocol in place for how we handle these situations and we do maintain complete records. Please contact us at your earliest convenience at 219-736-0777 to discuss this further."
Anne N.
Jul 2017
The cleaning went very well.
Paul A.
Jul 2017
good job fine
James K.
Oct 2016
It went really well, Jillian did an amazing job. The company itself did a great job of getting me in fast and making sure I was happy with the work
Renee P.
Feb 2016
unknown
Linda T.
Nov 2015
.
Lisa B.
Jul 2014
unknown
Brian C.
Sep 2012
They do an excellent job, they're just overpriced. They are very punctual, the reason I got rid of the last maid service.
Layton J.
Aug 2012
I had no problems with them; everybody was nice and they did a good job. I have them come when I call and am not on a regular schedule. One of the things I look at is how well they clean the bathrooms and bathtubs and I am happy with the things they do. The last crew was very professional.
Christopher M.
Aug 2012
very happy
JUDITH K.
Aug 2012
It was just a mediocre experience. The gal in the office was very good but I specified that I wanted someone who knew what they were doing and someone who was in it for the business so I could get them back out if I wanted. They sent somebody who was in between jobs and didn't care about housecleaning. She just did her four hours and did the minimum she had to do. They charged me $150 for four hours and I thought that was outrageous. She told me that they had told her she was just to clean the bathroom and do some windows. Then she wanted to know, if we decided for her to come back out, that we would bypass the company and call her directly. I don't think that's right. I think the company is alright but this gal in particular was not that interested in working. I had talked to Crown Point Maidpro before and do think they are a good company. She also came out with generic products and when she was finished it looked like she hadn't even cleaned. I would not use her again. I would try the company again, however. They did call to followup and I should of told them about this but I didn't because I think they are a good company.
Response from MaidPro of Northwest Indiana
"We do care about our customer’s experience, [member's name removed]. We truly apologize for the unprofessional behavior of your service provider. We certainly appreciate your feedback and I can assure you that is not the norm for MaidPro. We want to make your experience with us better, please email maidpronwi@maidpro.com or call 219-736-0777 and mention this post. We hope to hear from you again soon!"
Erica L.
Aug 2012
I feel as if I threw away my money. They were hired to do all the nitty gritty stuff for my move in clean. First my house was almost spotless to begin with thanks to our sellers so all they really needed to do was concentrate on the hard to clean places and wipe down things again. After they were done throughout the week I continually found spots that they hadn't even touched. There were cobwebs in the rafters and light canisters, light switches and fixtures were dusty still, vents weren't dusted, under out stove wasn't even swept (and theres a good 6 inches and easy to clean under), between the stove and the counter wasn't touched, around drains and faucets there was still that red mildew that grows. I think they just went through, did the basics and left. I would not recommend them to anyone and would not hired them again.
Response from MaidPro of Northwest Indiana
"Dear [member's name removed], we truly apologize for the poor quality of service you have received from my company. Thank you for your comments on your recent service completed on 7/19/12. Our clients’ satisfaction is very important to us, that is why we always try our best to call after each completed service to follow up to make sure that our clients are happy. We have contacted you and left messages (both voicemail and email) to resolve the matter, but we didn’t hear back from you. Please do know that we are committed to make this right for you, please contact us at your earliest convenience at maidpronwi@maidpro.com. We hope to hear from you soon!"
T L.
Mar 2012
I found them on Angie's List. I like them. They call ahead of time and are courteous. They rotate the same ladies each time. They are on time and fast. We have an agreement for what they ar supposed to do and they do it.
Gayle M.
Nov 2011
MaidPro has been cleaning for me once a month for 7 months. They have a checklist of things that they do to let you know what has and has not been done. You are encouraged to evaluate the job each time using a handy feedback postcard that you can drop in the mail or you can go online. One time it appeared the job was rushed (things left out of place). Because they encourage feedback, I told them about the problem and they promptly apologized. It has not happened since then. They are bonded and have a key so they can clean at a time when I am not home. I get a call at least two days before to inform me when they are coming.
Rebecca S.
May 2011
Team arrived equipped with all cleaning materials and equipment (vacuum, broom, cleaning cloths, etc.) and in about an hour they had gone through the entire place. Great job.
Brian C.
May 2011
Did an excellent job, but high in price. I guess you get what you pay for.
Licensing
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FAQ
MaidPro of Northwest Indiana is currently rated 4.4 overall out of 5.
MaidPro of Northwest Indiana accepts the following forms of payment: CreditCard
Yes, MaidPro of Northwest Indiana offers free project estimates.
No, MaidPro of Northwest Indiana does not offer eco-friendly accreditations.
No, MaidPro of Northwest Indiana does not offer emergency services.
No, MaidPro of Northwest Indiana does not offer warranties.