
Maid with Joy Agency
About us
Maid with Joy specializes in personalized cleanings and we accept all major credit cards. We can tailor weekly, bi-weekly, monthly, one time or occasional service to suit each client's needs. We understand that each client has unique needs and that each home is unique, too. Simply let us know how and where you want the cleaners to spend their time so that you get the service you want and need
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 12% | ||
| 12% | ||
| 3% | ||
| 6% |
Filter reviews by service
"Thank you for your review. We are glad you were happy with the service"
"Thank you, Amy. We're glad you are happy with the quality of the services we offer. We appreciate your business and look forward to having you as a regular client."
"Thank you. We appreciate your taking the time to leave us a review and we are glad you were pleased with the quality of our services. We look forward to helping you again."
"We are sorry the client would not allow the crew to enter her apartment to perform the cleaning duties for which they were contracted. They arrived with all the necessary cleaning tools( a HEPA vacuum) and products and I informed the client that, because of her sensitivities, she could choose which ones she wanted the crew to use. A request for her no shoes policy was sent at 9:04pm the evening before when our office was closed and the crew had been dispatched for a morning job. Had she communicated this before, we could have addressed that specific issue and we would have asked her to provide shoe covers. Nevertheless, I responded to her text upon arrival in the morning and said it was unsafe to work in socks but that the crew could clean the bottom of their shoes prior to entry. Additionally, stating that she had shoe marks on her floor doesn't translate to a request for a crew to remove their shoes. It was understood as a request to remove shoe marks on the floor, but not as a request to remove shoes. I believe much was lost in translation and the client most likely used Google translate which doesn't always translate correctly. Ultimately, after trying to assure the client of the professionalism of the job for at least 15 minutes, the crew was wasting their time and decided to leave. Upon doing so, the client blocked the elevator and tried to prohibit their departure. Our policy is that if a crew is not allowed to work or if the client cancels then 50% of the job is charged, but as a courtesy I charged the client only $25 and she was refunded the remainder of the payment. We tried to reason with the client but the language barrier was immense."
"We appreciate your feedback. According to our records you requested a basic cleaning. I apologize that perhaps a deep cleaning was what you wanted, and I'm sorry the office staff didn't communicate the scope of the services we offer."
"Thank you. We're glad you were pleased with our services."
"Thank you for taking the time to leave us a review. We appreciate your business."
"Thank you for leaving us a review. We apologize that the crew arrived early, but we hope you were happy with the service. We try to give accurate estimates but sometimes the job takes longer than expected. We estimated 4-5 hours but the vacancy cleaning took an hour longer due to the condition. We appreciate your business."
"Thank you for taking the time to leave us a review. We're glad you were happy with the quality of work provided for your deep cleaning request. Please let us know if you'd like to book ongoing cleanings or as needed. We appreciate your business."
"Thank you for leaving us a review. We appreciate your business. Please let us know if we can be of service in the future."
"Thank you so much. We appreciate your business."
"We're glad you were happy with the vacancy cleaning. Let us know if we can be of service again. We appreciate your business."
"We are sorry the client was not satisfied with the cleaning. The crew cleaned on a Saturday and the office made a follow-up call the following Monday to make sure the client was satisfied with the service, but we never got any feedback or complaint from the client. Whenever a client is dissatisfied, the crew will return to correct any errors. We apologize for any inconvenience."
"Thank you for taking the time to leave us a review. We're glad you were happy with the service provided. We appreciate your business."
"Thank you for taking the time to write a review. We're glad you were happy with the quality and professionalism of service that the agency provided. We appreciate your business. Please let us know if we can be of service in the future."
"Thank you for taking the time to submit [Member Information Removed] review. We're happy you were pleased with the quality [Member Information Removed] the service provided. Please let us know when you'd like additional cleanings. We're here to help."
"Thank you for taking the time to submit a review. We're glad you were happy with the quality of the move-out cleaning the service provided. Please let us know if you need help in the future."
"Thank you for your review. We appreciate your business. Please reach out as needed to schedule additional housecleaning."
"We're so glad that you were pleased with the service provided. We appreciate your business."
"Thank you, [Member Name Removed]. We're glad you are happy with the quality of work we provided. We appreciate your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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