MARKS HEATING AND AIR CONDITIONING

Did not complete job in a timely manner and did not perform job that was agreed upon. Mark is unprofessional, untrustworthy and untruthful.

They did what they said and I was happy with the charge. I don't think the price was unfair. I think they came when they said. They did what they said and charged what they said, so no surprises. They were 2 guys that came out to do the work. They cleaned up after themselves. I don't recall having any issues with asking them to clean up. I am usually pretty picky about that.

unknown

They did not honor their service agreement. They never tried to contact me, Mark said I had to call him, he said he did not keep records of service agreements. After a full year, I contacted him. It was a while before he could come out. He would not change the air filters (I know I asked him if this service was included and he told me it was). He had to put Freon in the ac unit after only one year, I suspect he sold me inferior equipment or installed it poorly. I will not have him back at my home even though I have paid him for 5 years of service.

unknown

<p>I was left in a bad situation by a different A/C contractor.   They half finished a job and went out of business.   I called numerous contractors for bid (all from Angie's list).   Mark gave me the bid I felt was correct (not the lowest, not anywhere near the highest). I felt comfortable with his knowledge and estimate of how long it would take.   He came out, did exactly what he said, charged exactly what he said, and left a fully functional unit with a very satisfied customer.</p> <br />

He arrived within a couple of hours, immediately identified and repaired the problem.  This is the second time I've used Mark's Heating & A/C and I've been impressed and satisfied both times with his diligence and quality of work.

Pros - 1) Came out on same day we called, 2) returned the next day to do the job, 3) finished job in one day except for some follow up details, 4) removed and then reinstalled door frame and trim on hvac closet door in order to access/replace indoor unit, 5) punctual. <br /> <br /> Cons - 1)  Did not go thru the programmable thermostat "installers setup" process on the initial installation.  This meant some of the settings were therefore wrong and the unit would not run in heat mode.  To their credit, they promptly came back out (on my request) and worked thru the setup process and made sure everything was programmed and functioning properly.  However, this is a critical installation step (system wont work right if it is not done) which should should have been done right the first time. <br /> <br /> Overall, my experience was good and I would use them again.  I did not get a chance to get other bids, so I cannot say whether the price was competitive.  We wanted to get the job done asap and Mark was able to accomodate.  The equipment came with a 10 year manufacturer parts warranty and Mark provided a matching labor warranty at no additional charge.

The project start was delayed one day due to severe weather locally. Upon start of project I was informed the distributer would not stand behind his original price quote. My project increased in cost by $900. I agreed and the system was installed that day.