Masonry Enforcement

Michael was super responsive and nice; until he got our deposit. After that, he immediately ghosted us using weather as an excuse not to start the work, but this was in June... and he was to start immediately... It's now mid-September and he has stopped responding to calls and texts. Basically, at this point, he stole $1000 from us. I hope I'm wrong, but at this point, this seems to be the reality of the situation.

Mike's work was high quality. He did a great job on our foundation issues. Price was very fair as well. He was also very responsive and professional, will definitely be using him again. Got the job done properly and quickly, very satisfied with his work.

Redid my grandmothers patio, it looks brand new.

He quoted a fair price so I gave him the job. He took advance of $4400 for half down upfront. Then the nightmare started - he never showed up for work - always making excuses. I've asked for my deposit back but he hasn't responded to that. I will try asking again. If I don't get it back in a few days, I will do what I have to, to get my money back - go to the authorities, file a lawsuit, file a complaint with secretary of state, complain to chamber of commerce and BBB to start. Angie's list should also blacklist this guy.

They worked quickly, efficiently and no complaints with their service.

Front steps went well

After promising a quick start date work was not started for weeks, and not all of the delay was weather related. Overall, the work was sloppy. The field stone veneer on the steps had large gaps and many stones had mortar all over the face of the stones. The edge cuts on the bluestone treads were sloppy and not square. The bluestones on the patio have sunken in some areas and heaved up in other spots and a number of stones shift and rock when you step on them. The old concrete patio was supposed to be removed but a large concrete step was not removed, but just covered over with the sod they pulled up from around the patio. Very disappointing that they would do that. I had to have mike and his crew come back twice to fix all of these problems and in the end it still wasn’t great. Bottom line is that I now have a patio that is just about 3 years old and it looks like it needs to be replaced, despite spending $11,000. Mike and his crew either don’t have the skill or don’t care enough to do quality work. There are a TON OF MASONS OUT THERE, do your research before hiring Masonry Enforcement.

Originally I was happy with Mike's services but when the front stairs that he put in for me cracked and pieces broke off he did not honor his 5 year guarantee even after several calls over many weeks. Disappointing.

We selected Mike Napoleone based on many factors. He had excellent reviews on Angie’s List (AL), he was AL Certified, an AL Super Service Award winner, personable, understood our needs, and his price was competitive. He also said he could start work immediately. Before we signed a contract, Mike was responsive to our emails/questions. Since the deposit, he has been predominantly irresponsive, uncommunicative, ignores our messages/emails/calls, consistently no-shows, and makes commitments he can’t keep. He said our start date would be 10/5/17 and that the project would be completed in 2 weeks. Work did not start until 11/6/17 and our project to date is still not finished. Initially we were happy with the work done, but over the past few months have become extremely unhappy with the quality of materials used and workmanship. The flagstone is breaking, the cement is chipping, the edge of the flagstone patio is jagged, there are clumps of cement around the perimeter of the patio, there are areas of the patio where the flagstone significantly overhangs the cement slab, there are voids between the cement slab and the laid flagstone, salt deposits are leaking from the stone veneered steps, both the flagstone and stone veneer themselves are rusting, and there is unsafe sharp corner of the constructed front walkway. Everything looks terrible. Work done 3 months ago looks like it was done at 10 years ago, and by an amateur not a professional. Friends have asked us if we did the work ourselves, which is not the response I would hope to get about a service performed by a professional. The last day a crew was at our house was during the week of 12/6/17. They took down our cattle fence, removed some equipment, and left our yard like a construction zone. Large pieces of broken flagstone/stone have been left all over the yard, making it unsafe for our toddler. Buckets/wheelbarrows have been left all over the yard, along with a soil compactor, extension leads and other equipment. It’s a disaster zone/eye sore, and we haven’t been able to use the yard since. We have made numerous payment installments to Mike in good faith despite our contract agreement that half the cost would be paid in deposit and the remainder at completion. We feel we have been nothing but patient but have now reached our limit. We understand that there are project delays and weather can prohibit progress, but at this point Mike has taken advantage of us and our flexibility. We asked him on numerous occasions that if he did not think he could handle our project that he return our deposit and payments, and each time he assured us that the work would be completed in one or two weeks. We are so unhappy with Mike and the work performed that we would rather demolish it and start from scratch. We have lost all faith and trust in him. Every time we look at the patio/stairs, we feel angry/upset, and hate the work that has been done. It is unacceptable to feel that way about a 3-month-old product. The following outlines communication with Mike since 9/29/17: •9/29 Signed contract with Mike Napoleone (MN), paid deposit •10/4 Texted MN asking if work will start 10/5 as relayed on 9/29. MN responded there was a delay on another project, work would start 10/10 •10/10 Texted MN asking if work was starting today. MN responded would arrive later that day with tools/equipment. MN did not show •10/11 Text from MN that would be starting work 10/12 or 10/13. MN did not show either day. •10/15 Emailed MN asking when work on project would start •10/17 Email from MN that materials would be delivered to house on 10/20 •10/20 No materials delivered. Email from MN apologizing for no-show. Said would be the last delay, job would be staged 10/21-10/22 •10/24 Emailed MN as job not staged. Inquired when work would start. •10/26 Email from MN that weather bad. Work will start 10/30 •10/28 Emailed MN asking if work will start 10/30 since weather looks bad. Conveyed discontent with project delay, numerous no shows, broken commitments. Asked for refund of deposit if unable to start during week of 10/30 •10/30 No reply from MN to 10/28 email. Called MN, left voicemail. Texted to call us ASAP. •10/30 Text from MN that received our email/voicemail. Work would start 10/31 •10/31 Crew arrived at house to demo existing slab. Left after 15mins. Received text from MN that slab is thicker than expected, jackhammer needed to demo •10/31 Texted MN asking if should edit scope to keep existing slab instead of demoing, extend existing slab, set flagstone in cement •10/31 MN returned to house, discussed revising scope to keep existing slab, extend slab, set flagstone in cement. Texted MN asking for revised estimate with cost breakdown per project element. Asked that he send estimate that night as were concerned cost of project would escalate outside of budget •10/31 Emailed MN example of the estimate/cost break down looking for •10/31 Text from MN that cost of additional work would be $5k. No cost breakdown provided •11/1 MN met us to finalize revised scope. Told us entire project would be complete in 1-2 weeks. Work would start 11/2 •11/2 No show. Received text from MN that were ready to start but truck broke down. Crew would be at house 11/3 to remove shed •11/5 Shed not removed. Texted MN asking about shed •11/5 MN replied promising full crew would start work 11/6 •Week of 11/6: Work on back patio started. Materials delivered, area staged, limits of patio marked, dirt compacted, gravel base placed •11/11 Texted MN to call me as had questions about slab. Spoke with MN. Followed up with text questioning reinforcing slab. MN replied. •Week of 11/13: Cement poured, started laying flagstone •11/16 Text from MN that he needed payment of $8000. Payment outside of contract terms. Payment made for fear of delaying project. •Week of 11/21: Grout between flagstone placed, railing on back steps removed, existing steps capped with stone, sides veneered with stone. Work started on front steps/walkway, removed railing. Existing walkway removed, flagstone in cement placed •11/25 Crew came to remove shed. Shed not demo’d per contract but rolled to front yard. Said ok provided shed removed on 11/27. Crew said would be removed on 11/27 •11/27 Shed not removed. Called MN. Left voicemail. MN texted that truck was coming 11/28. •11/28 Texted MN about concerns with patio/front walkway. Front walkway has corner that comes to dangerous sharp point over driveway. Clumped cement outside perimeter of back patio where concrete poured to set flagstone, flagstone overhangs the concrete poured by a couple of inches. Told MN that we wanted this fixed •11/28 MN responded he would look at concerns above •11/29 Workers started attaching deer fence to existing cattle fence. Deer fence not what agreed to, barely higher than existing fence •12/1 Texted MN inquiring about deer fence •12/2 Text from MN asking to stop by the house to show us what he wanted to do regarding deer fence/grading of backyard •12/3 MN arrived at house, discussed bringing in dirt to regrade backyard. Stone wall would be built to contain dirt. Would remove existing cattle fence before regrading, reinstall after with 6ft high deer fence. No additional cost. Showed him areas of concern with work so far. Asked when railing for back steps would be installed. MN said concerns would be addressed ASAP. Said entire project would be finished in 2 weeks. Decided to proceed. MN said would be at house 12/4 to start regrading. •12/6 Text from MN that they can’t bring in fill because ground is wet from rain. Said would be at house 12/7 and/or 12/8. •12/17 Texted MN asking for update, if any work will get done until spring. Since 12/6, crew took down existing cattle fence but otherwise no show. Asked for realistic timeline since project should have been completed already •12/22 Texted MN as no response received to message sent on 12/17 •12/22 Text from MN that he would restart work after holidays. Asked for $3500 payment needed for regrading. Fill being brought next week •12/26 Text from MN asking to pick up check •12/2

As requested. Very good

They were great. They are the best. They are quick, honest and polite. They were there for a while.

Mike and his crew of expert builders did a fantastic job. Mike was offering a 20% off coupon, but even without that, his quote came in lower and with better materials than the other two companies I had quote (and I had already worked with one company on a large project). He came right out to look at the job and had a quote to me within 24 hours. He answered all my questions and we struck a deal. It took a little longer to get started than he said, but it was entirely due to the rainy weather we've had in July and early August. It seemed to pour on every start date we set. Nevertheless, he made my hard deadline with time to spare. He also did the job right -- making sure everything was level, that my plants were taken care of during the building process, ensuring that I was consulted during the building and that I had no questions, and (very important!) using the best quality materials. I am DELIGHTED with the results and know that I would not have received such excellent work or such an excellent price from anyone else. (Note that I didn't hire the company that I'd already done a huge hardscaping project with the year prior....). He even powerwashed my walkway and a concrete area as well as my driveway where he'd stored some materials. Mike is pleasant, customer-orientated, honest, and delivers above expectation. His crew is polite, efficient, and really good at what they do. I watched the guys who built the divider wall and they spent a lot of time picking through the pile of former-chimney rocks to find just the right ones and to lay them in perfectly. They were all so professional and nice that I shared a beer with them at the end of one day's work. Fantastic experience and end-result. Can't wait for the rain to stop so I can use it!

It went Smoothly

Perfect. Just like the last job.

Project was completed with in time frame given. Price was comparable to other estimates we received.

After several no-shows for the gravel delivery, my husband had to call the company to get some one to finally come out. It was frustrating to be put off like that.

<p>When we moved into our house we noticed that the stairs to our patio were falling apart and that the patio itself was not level. We also had some mulch and a dead tree that were along the edge of the patio that we wanted to remove. Masonry Enforcement came and removed the tree and all the mulch. They then did a fantastic job laying out our new patio and rebuilding our stairs. They were always very polite, helpful and they did the job in a timely manner.</p>

Masonry enforcement did a fantastic job at my home. They listened to all my needs with the design that I was looking for. I looked for a Mason for a little over a year before finally finding masonry enforcement, couldn't be more pleased with my decision and the quality of work. Everything was done very timely and professionally. I will be using masonry enforcement on all future projects. Thank you so much!

Finding a great contractor it is a difficult task; however, in this case it was a breeze. The quality of work and choice of material was one of a kind! It deffently increased the value of my home. I highly recommend this group. They are proficient, on time, no debris left behind and most of all an excellent group of masons. Will hire Masonry Enforcement for my next project for sure!!!

It went great, Mike and his guys are the real deal. Great communication, nice work, fast and overall a refreshing experience with a contractor, not to mention the pricing was fair. I was impressed. Thanks!

Awesome communication, didn't have to wait long for the service to get done or be completed. Great guys, hard working and the quality of the work was amazing. Not to mention fair pricing. I highly recommend Masonry Enforcement.

This was a nightmare of unresponsiveness and poor quality work. The original wood posts were removed on September 7, 2016. They got off to a good start and by Sept. 9th had the base of the stone columns up about 2 feet. (See photo) This was the last we saw of them until November 7, 2016 to drop off equipment; 72 days of promises and no shows. They returned on November 16th & 17th to finish and mount the gate. The grout masonry work was 'ragged' to say the least. As one mason who looked at it later said "small animals could live in the gaps." They appeared to have never mounted a gate to stone before. Holes were drilled that are much too large, and two of the four into grout which should have been into stone. The prior wood mount screw posts were shoved into the oversized holes using a "liquid nails" type caulk, not the two part epoxy that should have been used or the anchor bolts that would have also worked. (See photos) Rebar was cut and jammed into the holes to try to get some traction and fill the space. Well it didn't take long for the pins to pull out and leave one side of the gate hanging. (See photos) I'm waiting for the other side to let go next. This Spring will require that I hire a competent mason to redo the gate system. Hopefully the columns will still be standing then. The same mason who commented about the gaps in the grout expressed concern that there is a good chance freezing and thawing pressure could cause sections of the columns to collapse. Mike Napoleone is a personable salesman who promises everything but had trouble delivering in a timely and professional manner. Since this experience is at odds with many, but not all, reviews, I went back and tried to figure out why. The common denominator is that the "A" reviews are small jobs that take a few days to complete. The "F" reviews are larger, more complex and extend over a longer time period. We have lived in this house for 32 years and this is by far the worst contractor experience I have had.

The work Mike and his team provided was immaculate. It exceeded any high expectations I had. I did not feel the need to question any work that was being done or constantly watch over him or his workers. Mike did that for me. He provided such a great service and in a proper timeframe and even faster than I expected. I will be hiring him again for more stonework because the work is beautiful. It is not stone or work that will go unseen and it will not be the type of work that needs repairing in a year like others I have had done by other companies. Masonry Enforcement is beyond the best and I couldn't be happier.

His team was very punctual and never missed a day of work. They worked throughout the whole day. They never left a mess behind and i didnt have to repeat myself as to what i wanted done. I didnt feel the need to babysit them to make sure that the job was being done correctly. I did not have to chase anyone to make sure they would show up and work. Everything was done with detail and it came out looking emaculate and beyond what i expected. I am using this provider for future upgrades to my home. The price was reasonable and the work was something that will not break. <br />

Mike and his team were able to complete our project in the timeframe he set , within 3-days, and their work is beautiful and solid. My expectations were very high and he exceeded them. We are happy to recommend this company if anyone needs their stone work.