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Mastercare Incorporated
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Tile: Ceramic and Porcelain - Repair,
About us
Family owned company with six employees. We generally do not use subcontractors (except for some finishing restoration work on water damage claim). We are a CleanTrust IICRC certified firm. Before we hire someone they have to pass a drug screen, criminal record check and driving record check. We are aware that we are sending people into your 'castle' and take that responsibility seriously. We do guarantee our work so if there are concerns or questions we ask that you call within 48 hours of our visit and we will return to address any question. Angie's List members receive a 10% discount off most services.
Business highlights
Emergency services offered
35 years of experience
Services we offer
& Natural Stone Cleaning, 24-hour Emergency Water Removal Service and Advanced Structural Drying., AirDuct & DryerVent Cleaning, Carpet, Carpet Repair and Stretching, Carpet,Oriental & AreaRug Cleaning, Furniture Cleaning-Fabric & Leather, CeramicTile&Grout Cleaning&Sealing, Marble,Granite,& Natural Stone Cleaning,Polishing&Sealing, AirDuct & DryerVent Cleaning, Hardwood Floor Cleaning&Polishing(not refinishing),Tile Floor stripping/waxing/burnishing, Pet Stain/Odor Treatments, Carpet Repair and Stretching, 24-hour Emergency Water Removal Service and Advanced Structural Drying., CeramicTile&Grout Cleaning&Sealing, Furniture Cleaning-Fabric & Leather, Granite, Hardwood Floor Cleaning&Polishing(not refinishing), Marble, Oriental & AreaRug Cleaning, Pet Stain/Odor Treatments, Polishing&Sealing, Tile Floor stripping/waxing/burnishing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.915 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-15 of 15 reviews
Mary H.
Mar 2017
I'm happy with the service. They were able to clean the carpets very soon after I contacted them. The techs were on time and cleaned the carpets quickly. I will definitely call them again.
Response from Mastercare Incorporated
"Thank you for taking the time to send a review on our service [Member Name Removed]. We very much appreciate that you let us (and others) know that we did a good job and that you have confidence in our company. Again, thanks for both trying us out for the first time and taking your time to give us a review."
Bonnie B.
Jul 2016
unknown
Response from Mastercare Incorporated
"Thank you for your continued confidence in our service. We appreciate your business."
Herb E.
Aug 2013
Very professional.
Response from Mastercare Incorporated
"I hope that your move went well and you are enjoying the new neighborhood. Thanks for your positive review and we look forward to helping with any cleaning needed in the future."
Louis L.
Jul 2013
Picked up on time, delivered on time and the rugs look terrific. Their service and product quality is excellent. Service extend from those on the phone to the technicians who picked up. Upbeat, friendly and courteous. <br />
Response from Mastercare Incorporated
"Thank you so much for your kind and timely response. We appreciate your input and value your confidence."
Linda K.
Apr 2013
it went well. the owner called them to tell me that he wouldn't be able to "dip clean" the area rug because of the way it was made. Gave me a choice of processes. I chose. he cleaned my rug and now is clean and fresh smelling... it has some pet stains.
Response from Mastercare Incorporated
"We appreciate that you took the time to review our service. As always, input helps us to continue to grow and improve."
Maureen L.
Mar 2013
I appreciated their friendly and helpful manner on the phone as they worked with me to determine the cost/benefit of trying to clean one of my sofas. They were knowledgeable about the type of fabric and how that would impact cost and effectiveness of the cleaning method. They also agreed to give me the price for an advertised special even though it was ending that day and they weren't scheduled to come out for two weeks. The technicians arrived on time (early actually and waited outside) and completed the job in an hour. The only added costs were a few dollars extra to clean loose pillows. The results were great. I would definately use them again. <br />
Response from Mastercare Incorporated
"Thank you so much for sharing your satisfaction with our service with other members. We appreciate hearing back from our clients whether the comments is positive or constructive criticism. We cannot improve without your feedback so it very valued. I am glad to hear the sofa that you were concerned with rejuvenating did come out well."
Paul S.
Sep 2012
There was only one worker. He arrived on time as promised. Miner changes were made when he arrived regading areas to be cleaned by us. he accepted these changes willingley. He seamed to be very competent in his work. Total time to perform this work was only 2-3 hrs. of soli work. We have had several other services clean our carpet, but fell this was the best job so far. Would not hesitate to hire them again.
Response from Mastercare Incorporated
"We so appreciate you sharing your thoughts about our company and service technician. If there is every a time that you want to share any constructive criticism or positive comments we would welcome your call. We are happy that you had were pleased with our work."
Leah Z.
Jun 2012
Far better than I expected. So far, the area rug seems to be clean and not smelling at all (thank goodness!) <br /> I thought my pets had ruined the hallway, but after Nick's work, the carpet looks like new. <br /> I had two teenage boys in two of the bedrooms, and over the course of the year, they had spilled much, including red sodas/fruit drinks, greasy ramen noodles and Chinese takeout without always cleaning up afterwards. After Nick was finished, all the spots and stains were gone from their rooms and the stairs. <br /> In my room, stains included a spot where my mom had spilled concealer and a streak created, ironically, by a carpet cleaning machine I had borrowed from a friend. Unfortunately, the concealer did not come up, but everything looked great. <br /> The cost was far less than I anticipated, and upon his leaving, I was given a bottle of professional spot cleaner. He chatted a bit at the end, asked if I was pleased with the work and left. I belatedly wondered if I should have tipped him at the end, if that was why he asked a couple of times if I was content with the work, but he wasn't pushy about it.
Response from Mastercare Incorporated
"Member, I wanted to thank you for taking the time to share your positive experience with our office personnel and service technician, many people do not and we welcome both positive and constructive feedback. I did want to let you know that, while some people do tip the technicians, it is not at all required nor expected. We train the techs to ask at the end of the job for clients to look over the work and if there is anything that is less than satisfactory to go over the areas for them. We know that not all things will come out with 'regular' cleaning but we want to give the best effort possible. If the areas do not improve, this also gives the technician an opportunity to discuss with the client possible stain removal options (if they may help) or why this particular area is not cleaning up well. Our technicians have attended years of classes and a lot of information to share about carpet, upholstery, air duct, dryer vent and tile/grout care. So this was probably why he was asking if everything was okay. We would never want someone to feel they must give a tip so please do not worry about that."
Carole R.
Jan 2012
I had a very good experience with them. They did a wonderful job.
Martin S.
Dec 2011
I had pet stains. So, they did spot removal. They did a good job. They were late in arriving. However, they had called me ahead of time and had informed me. They got the spots out and did the best that they could do. The work cost me $232. I would use them again in the future.
Gary L.
Dec 2011
I've been using him for a long time. He does a really good job. My experience with him has been very good.
Rita S.
Jul 2011
I had a very good experience with Master Care. From my initial phone call for an estimate to the actual cleaning, everything was handled very professionally. I called on Tuesday or Wednesday and the cleaning was scheduled for the same week, on Saturday. <br /> <br /> Brandon arrived five minutes early, asked me to show him the areas I wanted cleaned and then gave me a written estimate which was the same as the telephone estimate. He then vacuumed all the areas to be cleaned. (In the past, other companies I have used told me to vacuum thoroughly prior to their arrival.) He then proceeded to do a better job of cleaning than I have received from any other company. The carpet in my living and dining rooms is over 8 years old and it looks excellent. I never thought the area just inside my front door would ever look good again but it looks like new. Brandon asked me to look at what he had done to see if it met with my approval. I asked him to go over two small areas by doors and he did. <br /> <br /> The process start to finish took just over 1 1/2 hours.
Joyce B.
Apr 2011
They are pleasant and courteous. They have reasonable prices and did everything in a timely manner.
Jessica B.
Feb 2011
I actually found them in the yellow pages. They were very informative on the phone, great service. They were very helpful with all my questions. They did a great job on the customer service end of it as well. They provided spot cleaners and some additional information on how to keep my couches clean from there on out. Also a feedback service and a coupon afterwords as well, they were great, a wonderful company.
Elizabeth M.
Oct 2010
The technicians were punctual, and quick about the cleaning--the entire process took about an hour total, as estimated. They took the couch outside for the cleaning (their own suggestion) so they wouldn't damage the floors. They were friendly and professional, and the couch looks great. I would highly recommend MasterCare!
Licensing
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FAQ
Mastercare Incorporated is currently rated 4.9 overall out of 5.
Mastercare Incorporated accepts the following forms of payment: CreditCard
Yes, Mastercare Incorporated offers free project estimates.
No, Mastercare Incorporated does not offer eco-friendly accreditations.
Yes, Mastercare Incorporated offers emergency services.
Yes, Mastercare Incorporated offers warranties.