Mastercraft Restoration

Perfect - fair pricing very easy to work with and much appreciated.

It was really good, they offered a really good price, they're very professional, on time, they made sure tit was the right thing to fix the leak, super courteous.

I bought the package couple of months ago through Angie's list, Tom came over and looked and said he fixed the loose shingles and ridge vents, which I wasn't sure if he did anything as he was on the roof for less than 5 minutes. He never showed me pictures of what he did as promised, I saw a leak in one of the rooms and called them again as I wanted to know what went wrong after 2 months of fixing, they gave me time for Friday at 4:00 PM but called me and said he can't come and will come on Saturday which he did, went to the roof and came down in 2 minutes saying I have a loose ridge vent and that's need to be fixed and resealed, I asked him what he did last time, which he said he only fixed one ridge vent which honestly I don't believe at all now. Seems like he did nothing when he came in last time and just inspected the roof and walked away. I could have called any other roofers for free roof inspection. He quoted me $200 to do today's job, and was very rude when I questioned him again why this happened when it was fixed. My advice is to get a roofer for free inspections and pay them if you need anything fixed. I will never do any business with these folks and won't recommend them to anyone.

We were pleased with the responsiveness and the quality

The job was done very quickly for a good price. Everyone worked hard and were very respectful. Owner checked on his workers many times. Would highly recommend this company!

He was prompt and courteous! Handled the problem right away and was able to show me pictures of the problems and explained to me how he could correct it. Inspected the roof and found no damage. Was able to correct the other issues without having to come back. Very friendly service. Would highly recommend them. Will definitely call on them again.

Service was great. They contacted us and were out within 2 days to look at our roof. Then the next day with our insurance broker. Once scheduled, they brought out enough people to get the work done in 1 day. We had the whole roof done and received better shingles than the original ones that were on the house. Would highly recommend their service. Very friendly and professional.

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<br>The saga to get our roof replaced has been a long one filled with headaches with insurance companies and more than a few sleezy "roofers".  However, we found Thomas and Master Craft Restorations and were blown away by his professionalism, the quality of his crew, and the speed of the work they did.  To keep this short - I highly suggest hiring Master Craft, we're going to hire them for more work around the house as well. <br> <br>The background on our roof is we tried for a couple of years to get the roof replaced by the insurance company.  Since I had previously had a portion of the roof replaced (due to prior owner's shoddy renovation work..) they wouldn't cover the cost of the roof, even though there was enough damage that they should have done so.    However that took about two years to finally go through all the motions.  At that point I was tired of dealing with roofing companies promises that fell through and just hoped the roof would survive the winter. <br> <br>As soon as the weather warmed up I started asking around for quotes and Thomas and Mastercraft had the best hustle that I saw.  Within a day of talking about the roof he was out taking measures and quickly came back to me with a quote,  I was still waiting for 2 other companies to contact me back and he was already done.  I immediately liked his professionalism and his understanding and since I had estimates done for a couple of years now (ranging from 6,500 (someone who had terrible reviews..)  to 18,000+! ) I knew his price wasn't the cheapest but was more than fair for a good contractor.   We quickly signed the contract, and as we had terrible rain the rest of the week, just kept hoping that an old roof wouldn't become a broken roof before his crew came. <br> <br>Within a week (and after a week of really terrible rain) at the first sign of decent weather his crew showed up.  They were there about a half hour earlier than we expected and I'm not sure they ever take any breaks.  They worked from morning until it was night and came back the next day for another round.   I'm sure they took breaks, but for the life of me I couldn't say when they did. <br> <br>They were really fast, kept the yard clean as they worked, and thoroughly swept the ground with a big magnet.   They had only a few shingles left over that we kept for future roof work and a small amount of felt.   There were a few spots where they had to do a bit more work than expected but they didn't make a fuss about it and just completed it as swiftly as they did everything else. <br> <br>Thomas stopped by frequently to make sure we were happy and to check on the progress of the roof.  Genesis, who I think was the crew chief, was excellent at the end during the roof walk around.   She made sure that we checked on the Direct TV antenna and after we discovered it wasn't picking up the signal told us that if DirectTV gave us problems she would be happy to come back out and try to fix it herself. <br> <br>The only real "problem" we had is that Thomas was so fast the HELOC hasn't finished processing yet!  As soon as the bank finishes taking their time we'll be hiring Thomas and Master Craft for more jobs on the house. <br> <br>When I look for people to work with, I look to build long relationships, and Thomas and Master Craft are now first place on my list and someone I've recommended to a couple of friends already.   If you've made your way through this entire review,  I highly recommend Thomas and Master Craft,  I'm glad to have the roof saga complete and the house looks better than ever. <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>

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They were good. They did the whole job in one day. But, they kind of killed a few blooming shrubs in my landscaping. They had tarps but they threw the shingles on top of them, which smashed the bushes. But, the roof was beautiful. I was disappointed with the damage on the landscaping. The quality was great. They were very courteous and did a good job. They cleaned up pretty well. But the damage to the plants was the only downfall. All the prices were high. It was right along with everybody else because I had a couple other bids at different times during that year. $9,000 was kind of the tops. But, they were all right up there. They did a beautiful job. They showed up quite early in the morning. My house was built in 1911. They put in some roof vents that really did not do the job. The upstairs was really hot. I didn't know that until spring. So, I had them put in the turbine roof vents and that cost me $450 more. They put the new ones in and they did the trick. It was fine.

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He was very quick to come out (we live close to his business) and seemed very nice and helpful. We had been having problems with leaks in the roof. Couple years ago a roofer had come out and told us we just needed to seal in certain places and told us what to use, he did not even charge us, but we thought the roof should be assessed again, so we called MasterCraft. Tom got on the roof and said the ridge vent just needed sealed -$300 ( my husband had been doing it for $10, but we assumed he had better stuff- it wasn't), and that facia on a dormer needed fixed, and that he could come back to fix it for $225. My husband looked up and did see something missing on the side of a dormer so he told him to go ahead and fix it. When he came out again, he got on the roof a couple minutes, came down to his truck for quite a while, then went back on roof for about 15 minutes. When he was done he told me that there was soffit missing under the dormer, but seemed to think we were supposed to fix it. (I didn't understand why he wasn't fixing it, as they also do siding, but thought I'd ask my husband about it.) My husband was busy working and could not immediately check what he'd done. When he did check, he saw that what he thought was going to be fixed, the soffit, wasn't even touched. When he had time he got up on the roof to check what had been done, he found a missing shingle and some soffit in the gutter when he was climbing up there, he found a hole in the roof that the shingle went to, and he saw a really shabby job of fixing some facia, something he himself could've done in 5 min's. We called Tom and let him know we were not happy with the lack of professionalism (not even seeing the hole or addressing the soffit) and the poor job that was done. He came out, tacked up the shingle over the hole and later refunded the $225. Two months later, the roof is leaking as bad as ever. From our experience, and later reading the other "bad" reviews on this company, we feel this guy only wants to put time and effort in big money jobs and that these little jobs are just easy scams for quick $ in between the big jobs. He will check your roof and do as little as possible to get paid. <br /> Update* I paid $525.00 and they only refunded $225.00. The $300.00 that we paid was for a sealant that we paid for $10.00 for the past 2 years on our home. We had major leakage as a result of this after they came out. Finally someone came out and corrected the issue and we haven't any problems since then.

The service was fine and there were no issues.

Service provider was very professional. Final price did not exceed estimate

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The area where the repairs were fine was in a very difficult location approximately 30 feet up and on uneven ground. They had to remove the old boards, repair any damage, cut and paint new boards and then carry them back up the ladder and reassemble. Not an easy job!!! They did a great job and we highly recommend them and will definitely use them again when the need arises. <br />

The terms of the offer were that they would inspect the roof and do minor repairs. When they came out, they only did minor repairs and included additional costs so I found the deal misleading.

<p>  Tom was a very professional Contractor to deal with. He was very skillful in his work assessment and repair. His detailed work will prevent additional cost down the road</p> <p>Thank you Angie</p> <br />

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<p>v a flat area on part of our roof that had some edges coming heyare no longer  proble.up.  T</p> <br />

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