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Masterminds of Appliances, LLC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Masterminds of Appliances, LLC specializes in appliance repair to keep your appliances in working condition. We believe repairing your appliances is only part of the job. Our goal is to also deliver superior service by taking extra steps to become your preferred appliance repair professional. We provide services for the following appliances Refrigerators, Freezers, Ice Machines, Washers, Dryers, Ovens, Stoves, Ranges, Cooktops, Microwaves, Dishwashers, Vent-hoods, Garbage Disposals, Wine Coolers. PLEASE NOTE WE DO NOT DO INSTALLATIONS. We will take care of all your Appliances and Maintenance needs! Call us today! You will be glad you did! A+ Rating! A company you can trust and count on for all your Appliance repair and maintenance needs. Factory-Authorized and Licensed. Yes, we have the Affordable rates for all appliances repair and service budgets. We are here to help you; please call us at 832-409-5380/https://mastermindsofappliances.com/service/ What Sets Us Apart? - All of our technicians are highly experienced and factory-trained - State licensed, certified and insured - Support Specialists available by phone 5 days a week to answer questions and dispatch our professional technicians - Offer Service Guarantee to our Houston & Surrounding Areas Appliance repair customers - 90-day warranty on parts and labor - All of our parts are approved by the actual manufacturer - Offer same-day service in most cases at no extra charge -Take pride in being courteous and on time, - Will work with your schedule, not make you work with ours - Provide full written estimates of parts and labor - We will never leave our work area in your home messy or dirty. Call Us Today! We will take care of all your Appliance and Maintenance needs!
Business highlights
Emergency services offered
26 years of experience
Services we offer
* Washers-Dryers * Refrigerators-Freezers * Stoves-Cooktops *Built-In Ovens * Dishwashers * Microwaves-Built-In Microwaves * Air Conditioning * Garbage Disposals * Trash Compactors * Ice Machines-Ice Makers * Wine Coolers * Outdoor Grills * Dryer Vent Cleaning & Inspection, All of our Technicians Are Factory Trained Certified Specialist to offer you Service & Repair on all your Home Appliances Such As
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.834 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 34 reviews
Clay J.
Apr 2022
The range works well
Response from Masterminds of Appliances, LLC
"Hi, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future just let us know."
Paul C.
Apr 2022
The repair was completed and I was happy with the results! Would recommend this company to anyone needing an appliance repair.
Response from Masterminds of Appliances, LLC
"Hi, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future just let us know."
Yanet V.
May 2021
EXCELENTE SERVICIO DEL TECNICO Y SERVICIO AL CLIENTE IGUAL , EL COSTO DEL SERVICIO MUY ASEQUIBLE . LO RECOMIENDO 100%%%.
Response from Masterminds of Appliances, LLC
"We are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
Arthur M.
Oct 2020
Fine. Technician was polite and friendly, very knowledgeable and explained the problem and so far all has gone well.
Response from Masterminds of Appliances, LLC
"We are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
Erica C.
May 2020
Our technician was very attentive to our schedule needs and worked to get in and out in order for us to get to where we needed to for another appointment. Our microwave was a pain, but he was kind and handled the job with grace. He even taught my son and I a lot about the inner workings of a microwave. He left us with advice as to seeking an electrician to place the microwave on its own breaker to prevent further fuse burnout. I would definitely recommend and use them again.
Response from Masterminds of Appliances, LLC
"We are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
William H.
Jan 2020
Great. So glad it was not the compressor that had worn out.
Response from Masterminds of Appliances, LLC
"We are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
Laura L.
Jan 2020
superb service, very knowledgeable and professional tech. thoroughly examined the equipment to ensure all necessary repairs were made.
Response from Masterminds of Appliances, LLC
"We are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
Jane A.
Dec 2019
Excellent service from Masterminds on our LG washer. They added me into their schedule at the last minute, and then James was able to diagnose the problem right away. Very knowlegeable, friendly and efficient. James took the time to show me where the feeder hose had developed a tear, really appreciate that. Will absolutely call them again!
Response from Masterminds of Appliances, LLC
"Hello [Member Name Removed], We are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
Laura L.
Dec 2019
Appliance so old the model/serial number not readable. Not able to order parts without this information. Tech not able to repair without correct parts. No charge for service
Response from Masterminds of Appliances, LLC
"Ms. [Member Name Removed], we are happy to hear that you had a good experience with our company. Thank you so much for leaving us a good review; we take our feedback seriously. Please contact us with any issues you may have. We appreciate your business!"
Wayne D.
Oct 2018
Great. Problem solved.
Linda H.
Jul 2017
The tech up calls in advance to arrival. Then he explains exactly was is wrong and how he is going to fix it. I would highly recommend him to anyone.
Carol K.
Jul 2017
Great job Very professional
James F.
Jun 2017
Visit went excellent. James did a great job of explaining his work. He was very professional and knowledgeable about the appliance. Would highly recommend
Response from Masterminds of Appliances, LLC
"Thanks for your feedback. We really appreciate it!"
Abigail U.
May 2017
Amazing! As I mentioned, this was the third person to come out to try to figure out what was leaking. He was extremely thorough and tested a number of different things to make sure that was the exact issue. They then moved my appliances, and both times were extremely careful as I had just had new floors. I can't say enough good things about the service. These are smart, extremely knowledgeable individuals, with exceptional professionalism and customer service.
Susan T.
Mar 2017
EXCELLANT SERVICE AND FREINDLY AND PROFESSIONAL I HIGHLY RECOMEND THE COMPANY AND JAMES
Nadia S.
Mar 2017
<p>they are clean, punctual, honest, and professional.</p> <p>The gave us a time frame and the came on time.</p> <p>they always pen point the problem , explain along with the alternatives very professionally and without pressuring us , they also helped us in ordering the parts.</p> <p>we feel very secure having them in the house</p> <p>they always pick up the old parts, and clean the worked area</p> <p>their uniforms are always marked with name tag and company name </p> <p>. </p>
Elizabeth L.
Mar 2017
It went well.
Paul S.
Dec 2016
JC, was awesome and did more than expected.
Linda H.
Oct 2016
I called Masterminds of Appliances at 10am explained my problem and since their technician JP happened to be in the area. JP arrived at 130 pm and fixed the problem. I have used Masterminds in the past and had the same outstanding experience. I would highly recommend Masterminds for any appliance needs.
Judy R.
Aug 2016
He was very helpful.
Theresa D.
Jul 2016
The service appointment was between 12 p.m. and 6 p.m. When the service person did not arrived between 4-5 p.m. I contacted the office number. The service person called me to say that because of traffic and the fact that he was on another service call he would not arrive until 7 p.m. Because I wanted my dryer repaired I told him that would be fine. At 7:45 p.m. the service person had not arrive and did not phone me. I once again phoned the office and the service person. He called back with a tone that seemed to suggest that I might decline the service request since it was so late. Again I asked him to come out because I was willing to pay for my item to be repaired. He arrived after 8 p.m. diagnosed the problem but said that out of the three items that needed repair he could not fix one because he did not have parts even though the model number was provided during the request for service. One would think they would have stocked some supplies. The final estimate was more than the cost of the unit. $85 or service call.
Response from Masterminds of Appliances, LLC
"We apologize for any inconvenience this may have caused you. We are aware that on the date of your service appointment, the technician who was assigned to be at your residence between 12-6 PM, unfortunately was running behind schedule due to a couple of prior jobs which took longer than normal due to weather and traffic. We are not making any excuses about his late arrival but our technician contacted you, letting you know that he was running a little behind schedule and that although it was a little after hours, he would make sure that he got to you to service your appliance. Unfortunately when technician finally arrived it was about 7:50 PM. He then greeted you and apologized about his late arrival and asked you if you [Member Information Removed] wanted him to service your appliance, which at that point, you said that you understood and to come in. Technician began diagnostic and after about 30-45 minutes, he found that your [Member Information Removed] had a broken heater, a worn belt and a bad fuse. At that point, the technician even showed you what was wrong with your appliance and informed you that we do not stock parts for your portable Haier [Member Information Removed] due to your unit not being a common appliance. And besides, the parts you needed are not commonly used parts and would have to be specially ordered thru the manufacturer. The technician also informed you that you would receive a phone call the following business day with a full written [Member Information Removed] of repair and that you would have 30 days to approve your [Member Information Removed]. You asked the technician why no one wanted to service your [Member Information Removed] and also informed him that every other company you contacted refused to provide service to your portable [Member Information Removed]. He then explained to you that our company is factory-authorized to service all Haier products. However, small portable dryers require specialized training and can be very time-consuming and tedious to repair. We at Masterminds of Appliances train our techs and staff to always be honest, respectful, nice and professional to all customers and to inform them if repair costs exceeds more than 60% of the cost of the original purchase price and of course depending on age and condition of unit that we recommend buying a new unit. Just a friendly reminder, we do offer discounts and have coupons on our website. The written [Member Information Removed] that was given to you was not only a competitive fair price for all 3 parts that were needed, but also came from the Original Blue Book Major Appliance Job Rate Guide which was designed for service companies within the industry. And finally, we are not sure why you are upset and would leave multiple bad reviews about our company, especially even after the fact that no other service company wanted to service your Haier portable [Member Information Removed]. We are saddened about your experience with our company and of course, this bad review. We appreciate your business!"
Brenda C.
Apr 2016
<p>JP from Masterminds came out on a Saturday to fix my LG refrigerator. He was so nice and professional. He fixed the problem with my refrigerator and even fixed the door handle when he noticed it was loose. I was very pleased with his work and will definitely call this company again for any future repairs.</p>
Chris L.
Oct 2015
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Sunny N.
Jul 2015
Set up service through LG - WHAT A NIGHTMARE going through them. All I have to say about LG is that you Must call the servicer to make sure that LG actually contacted them. My repairs were delayed by about a month because I would wait for the servicer to call me only to find out that LG never contacted the servicer. Nightmarish. <br /> Unfortunately, Masterminds is crazy booked. 2 week wait for an open spot. Luckily, they followed through, and were also able to accommodate coming out for the latest appointment time possible. The tech, JP, also gave me a courtesy call to let me know that he was on his way. On the other hand, he said he would be here in 30 minutes; but didn't get here until an hour later. That's Houston traffic for you, I suppose. And that's just me being nit-picky. I wasn't busy doing anything else anyway. <br /> I lead him to the washer and then about 45 minutes or so later, he was all done. Gave me the right-up and he was on his way. <br /> JP is really a nice guy. Wow. As a businessman who has been looking for good help, Masterminds got a good one with him. He really is good with customers. Very polite and friendly. Didn't leave a mess. And he tested the machine before leaving. Luckily, I have a 5 year warranty on my washer so... if given the option, I would choose them again. <br />
Alfonso C.
Jul 2015
unknown
Licensing
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FAQ
Masterminds of Appliances, LLC is currently rated 4.8 overall out of 5.
Masterminds of Appliances, LLC accepts the following forms of payment: CreditCard
No, Masterminds of Appliances, LLC does not offer free project estimates.
No, Masterminds of Appliances, LLC does not offer eco-friendly accreditations.
Yes, Masterminds of Appliances, LLC offers emergency services.
No, Masterminds of Appliances, LLC does not offer warranties.