Master Seal

Couldn't be happier with my beautiful custom barn door. It was great and installers were very professional. We will be using them again this year for the rest of the doors in our house!

So it was definitely time to replace our front door. They provided me with a quote and timeline and came back for the install a few weeks later. All went smoothly and we are satisfied with the finished job. They cleaned up everything. It was a pleasure to work with them from start to finish. Thanks everyone!

Not a good company. Buyer beware! I know reviews are usually from the disgruntled but do take this and others who say the same thing about this company seriously. I went through the normal process if requesting a price quote had an appointment . Then, the day before the appt, the salesman calls to cancel because I live too far and he only has one appt in my area. In other words selling doors to just one customer wasn't worth his time. I knew then that I shouldn't do business with them. But I got a letter in the mail from the VP , William Lambert, apologizing and offering to quote me himself with his discounted pricing. Ok, I gave it a try. The VP seemed nice enough and willing to make good on a bad experience so we agreed on a door and price, Signed a contract, both myself and the VP, and I made a Deposit. After cashing my deposit they sent someone to measure the door. Then the VP, William Lambert, calls me back to say they can't do the door at the price he quoted and they need $500 more dollars to do the job! What? I was very taken back by this obvious bait and switch tactic especially from a senior manager who signed my contract himself. I expressed my dissatisfaction with the process from the cancelled appointment to obvious price gouging. All he could say was sorry, we'll put your refund in the mail. So after about 6 weeks of trying to give masterseal a fair chance, broken promises, cashed deposits , they simply said we'll mail you a check and moved on. Imagine what could've been if I'd actually went with them and needed post installation support? I consider myself lucky. They messed up and I'm not stuck with a bad company. Still waiting on my refund check.....

The experience was good. Their speed on installation was good and frankly the finishing around the inside one of the doors was mediocre.

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It went very well. They were polite, professional, courtesy and cleaned up after themselves. I would recommend them.

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It was wonderful. I have had 2 front doors from them and another storm door. They are just terrific. They went about their business and put the door in and made sure it opened back and forth and that the spring came back. Everything worked and if you ever have any problem they will come right out to you.

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They do a good job. Their prices are fairly reasonable, but I didn't feel the quality of the material should have been that much.

The installers arrived timely, completed the job in a timely fashion, and removed all debris. No problems to date. <br /> <br />

one door would not close, there were mared finish on one door that has a 1/4 inch gap between the moulding and glass <br /> the individuals installing and trying to repair the door were abrasive unprofessional and did not know what they were doing <br /> now they will not return they failed to repair the idoors henc contacted several times they scheduled repairs then cancelled <br /> I filed a complaint with the BBB and they corrected the issues in a week <br /> <br />

Went every well and no problems . The man came and went right to work and very polite to me and worked well. <br />

Everything was liked. They guy that came in, the salesman came in, the presentation was great. He showed us all the varieties, all the different prices, everything. We went three different companies and got three different estimates. Some people are little turned off by but he was still young. The price was good, it was lots less. Our windows are large and they had to get specialty cuts on some of the windows, they aren't just panes. The workers that came out were excellent.

They did an outstanding job. They came on time and were very courteous. I got three other in-home estimates and did some online research, and was very pleased with the price I got from Master Seal. The number one factor for me was the quality of the work they did.

I spoke to the owner of the company, John Dennis, who was very helpful in explaining different options. The HMI fiberglass doors they offer are of an excellent quality and are comparable to the highest end fiberglass doors (i.e., ProVia), but less expensive. <br /> Initially, I wanted to replace both the door and the sidelight, but after signing the contract I decided to order the sidelights from the historic restoration company to replicate the original lead glass design. Master Seal had no problems of modifying my contract to just the door installation. <br /> The installer team is very professional. They pay attention to all small details. The isntallation team spend quite some time at my house leveling the door, making sure is operates right. <br /> Overall - a very positive experience with this company. <br />

Door and security doors on time and installed..........Someone, calling himself a carpenter, managed to measure the windows wrong. They were installed in almost 14 weeks.....That's 8 weeks later than promised. Mistakes happen, but, this was such a simple thing to screw up,...... it borders on incompetence. <br />

We were satisfied with the service they provided.

It went well. I am satisfied. The installer was prompt and on time. For me, this is a plus. <br /> <br />

They charged me $925 for their service. They do quality work and I am very pleased with their services. They might be a little pricey, but I liked the end result. I don't know if the sales person was a little bit pushy, but the work that they did was really good. I don't want to say anything bad about them, but they could have been a little friendlier. The guy that replaced my screen door helped me replace the hardware on the other doors for no extra charge. They know about doors and everything is just perfect. I love my new doors. I think I might have paid a little extra, but I didn't do comparison shopping because I was happy with what they had done in the past. Their service was excellent, but the sales person kind of put down some other company. I kind of felt pushed a little bit, but maybe that's what salesmen do. Overall, I am very pleased with them. I am very happy with the result even though I felt that I paid a lot. Sometimes you have to pay a little extra, but I didn't shop around and I didn't use Angie's List. I would use their services in the future too.

Problem to solve: The front door on my 1926 bungalow is 34", not a now standard 36", which limited my choices in finding a ready made door. I decided to go custom. End of story: I love the door. The door quality is very good. The installation was perfect. We had no wind rushing in all winter. Wish we could say the same for our old windows. The story: I had had other custom door companies give estimates, which were way beyond my budget. I had stopped at the Master Seal showroom about 5 years earlier after first buying my house, so I knew the selling tactics were of the HARD SELL type, but I returned; this time I was more knowledgeable about products and pricing. After looking around the showroom at styles, I met with the office manager, George, who didn't want to be bothered with giving me prices unless I was interested in buying. Moreover, unless I signed a contract that day, he said I could not receive any of the promotional "discounts," at which point he pulled out some very old, very ratty coupons. Since I was willing to sign a contract--knowing that I had 3 days to cancel it--I selected several doors on which to receive pricing, selected one, collected literature to show my husband and left. I did not leave a deposit. This was Friday afternoon. On Saturday afternoon, my husband and I returned because he didn't like my selection. George did not recognize me even though we had discussed pricing for about an hour not 24 hours previously. Then, when we wanted to change the door to my husband's selection, we were told we could still have the discount as long as we just "amended" the contract, which we did. I'm convinced, however, that there was no discount quoted. After signing the amended contract, my husband and I left. I returned on Monday because I had decided that $2700 for the door my husband wanted was just way too much. My husband and I had agreed upon what would become "the" door prior to my return. Again, George did not recognize me. Again, George was not happy that I wanted to amend the contract. This time when he gave me pricing he quoted numbers that were different from both my first and second visits. I had expected this, and had gone in with a price I would not go above. Since George's price was in the accepted range, I just agreed to the price because I felt the Master Seal door was a quality door; I didn't want to pay more for the same quality just because the sales person was not the best. I made the selection, put down the deposit, and hoped that I'd never have to speak with George again. But of course I did when the lock I had selected couldn't be installed on the 34" door. However, that was the last time we spoke. The Installer was very experienced. He was running late, but called to advise me of his delay. If possible, I would recommend having a sales person--who can give you pricing--come to your house.