Maumee River Remodeling

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Matt, was very convincing in the beginning, we did our research and we trusted him with our home. In the beginning Matt was very easy to contact. However, once work began.. Contact was extremely limited, if he got back to us at all. Work began the last week of September, some days people would show up, others no one would come ( for days on end). They ripped out the ceiling in the living room, leaving us with a clear view of the roof for 5 days! At this point I called Matt and complained. He apologized profusely and promised to contact me every day to let me know the status of our job. The 3rd week of October (4 th week of the 2 week job) Matt's worker ripped out our old floor and then we were asked what kind of replacement floor we wanted. We were told what we wanted would take 7-10 days but other work would be done on our home during that time. We have 2 small children, they left a very unsafe environment for my kids with the flooring/ padding that was left. 2 rooms were now under construction, when Matt promised only one would be done at a time. The last time we saw or heard from Matt or his workers was October 25. Our house is still torn apart. Every thing that was " completed" was done poorly in quality and appearance. Some of our cabinets ( that we're staying) were damaged, when the floor was being ripped up, and our carpet in the living room is pretty much destroyed from dirt and debris from them not covering it appropriately. Our roof, family room ceiling, and walls, Kitchen floor, lighting are not done, or even touched. He has left our home in shambles!!!!!! We have called texted him and emailed him and his foreman Leroy multiple times over 6 weeks. Without a single word in response. According to BBB he is out of business. He has quite literally robbed us of our deposit money and now we have to take him to court. I would stay away from Maumee River remodeling, and Matt Stowell as a business owner at all costs!! <br />

It started out well, and I enjoyed working with Matt for the estimating and planning process. The original start date was July 7th, <br /> but Matt was finishing another job and the start date was moved to July 16th. Unfortunately, I had a terminally ill family member <br /> and needed to be out of town when the project began. My boyfriend was there and I made sure Matt had all of my contact information if needed. The quoted time line was ten (10) working days so I figured I would come home after two (2) weeks to a bathroom that was at least 75% complete. I arrived home after two (2) weeks of progress to find the bathroom was still gutted and one wall was partly dry walled. I was concerned about the time line but Matt reassured me it was moving along. I agreed it was understandable to be behind due to the floor removal taking longer than normal. <br /> The following week, I began to question a few of the things that were going on and sent Matt an email. Matt was quick to respond and let me know he would handle the items. The main concerns at that point were the drywall was up but there were no recesses for the medicine cabinets, the light switch was installed behind the bathroom door so you had to come in the bathroom and close the door to turn on the light, and the shower niche was located at the back of the shower instead of the front as I directed. These items were addressed the remodel moved on. <br /> I told Matt I wanted the smallest grout line possible in the shower area. I came home from work to find the shower tiles installed <br /> and with a large ¼ inch grout allowance. These are the items Matt needs to pay closer attention too. He should communicate the owners wishes rather than have his employees do what they want. <br /> I was anxious about how long the job was taking but was reassured by Matt everything was moving along. Four weeks into the job, Matt collected the remaining money for the job with the exception of the glass shower enclosure that was to be installed after the tile was complete. The flooring was a complete fiasco. The installer was a new recruit and it was extremely uneven. <br /> He was a young kid and should never have been left alone to do a tile job.  Walking on the floor barefoot was not an option, you would stub your toe it was so uneven. I was given every excuse from I walked on the floor and buckled it, the installer was new, my dog walked on the floor and the floor tiles are ?cupped?. The tile floor was taken up and re-laid in areas three (3) times. Each time I contacted Matt to have him assess the situation BEFORE the floor was grouted, and each time, he came after the floor <br /> was grouted causing more delays.  <br /> I purchased two $900 Carrara Marble vanities to be installed. I was shocked to come home and see bottles of red Gatorade and greasy tools sitting on the white marble. Furthermore, the workers took it upon themselves to cut the back of the drawers off the vanities with a saw to make it fit around the plumbing. This is something that I should have been notified of beforehand. I was horrified to come home and find my new vanities cut up.  <br /> I had the installer hang some light fixtures for me. After they were hung, I decided they were too big. I wanted to change them out, but knew it was not their responsibility to install new ones as they installed the original lights I pick out. I removed first set of vanity lights and in doing so realized there were no electrical boxes placed in the wall. The installer who ran the electrical just ran wires through holes in the wall and screwed a mounting plate onto the wall. This was a huge safety concern for me. I took it upon myself to cut the drywall and properly fit the boxes behind the lights. <br /> A new window was installed that was not operational. Furthermore, the white metal flashing around the window frame was put in place with a staple gun. I had black staples all around the white flashing. It looked like Frankenstein. The gentleman that came back to fix this issue in week twelve (12) did a great repair job. He fixed the window so it would swing open, and closed easily, and he replaced the flashing around the window correctly. <br />   <br /> Near the end of the project, Matt quit responding to my calls, texts, and emails. I guess he was tired of hearing my concerns. I was contacted by the lead tile person and he stated he would be taking over the job to fix the floor tiles and bathroom niche tiles. I was disappointed to hear Matt was no longer interested in correcting the issues, but just wanted to get the job done.  At this point we had entered week twelve (12) of a two (2) week job, I just wanted to be able to use my bathroom again. The floor was fixed somewhat to my satisfaction, but I was just done and wanted to use my bathroom again. Not to mention I had all of their equipment in my garage the entire twelve (12) weeks and was unable to park in or use space in my garage. <br /> On October 10th, I sent Matt a text message letting him know I would be finishing the punch list items myself so I could move back into the bathroom that weekend. Matt responded, ?Please do not paint until I get there so I can provide you a discount for the areas you are not satisfied with?. Matt never came over the next day and no discount was provided. He just sent me a text message the next day asking if he could pick up his final payment. <br /> I was over billed twice on each invoice he sent. Included in the estimate was an allotment for items in the bathroom, i.e. toilet, lighting, bath fan, etc. I opted to go out and purchase many of these items myself. Twice Matt billed me for the full estimate of the bathroom, even though I purchased and supplied over $1,000 of items myself that he quoted. This is not a big deal, but be sure to keep track of your billing if you use Maumee River Remodeling. I just deducted the allotments from my final payment and sent a note along with the check. I do not think Matt did this on purpose or with any malicious intent, I just think he over looks a lot of the fine details to the job, invoicing being one.  <br /> I was really excited going into this project. It was my one and only time to get something done exactly as I wanted. In the end, I <br /> was disappointed with the timeline, attention to detail and quality. I was forced into a bathroom remodel due to severe water damage from the previous owner. This was a huge undertaking for me financially and I had to take out a loan to afford the remodel.  I am still having issues as my bath fan is not exhausted properly and water is dripping onto the new tile floor. When Matt installed the fan, I questioned him about venting the fan and he said he would take care of it. It is not exhausted to <br /> the outside and there is just a flex tube that exhaust the moisture into my attic.  Matt told me this is standard but everyone I have asked said no, it need to be vented to the outside and will cause moisture and mold problems in my attic. <br /> I have concerns about the lack of quality that I can see, so I am extremely concerned about what is going on behind the walls and ceiling where I cannot see. After cashing the final payment, I cannot get Matt to respond. I have left three messages concerning the fan and no response. Even a quick text message to let me know he will look into it would be appreciated.  I hoped his customer service after the job was going to be better. <br /> I am sad to write this review as I had high expectations from working with Matt in the beginning. This is my first negative review on Angie?s list. Matt is a nice guy, but I think he is letting quality work slide in order to grow his company quickly and make a buck. In the end, it is his customers who suffer. I hope Matt takes some of these concerns to heart and hears what his customers are saying. <br /> From a distance, the bathroom looks great, it is when you look at the detail work where you can see it all fall apart. <br /> I am still looking for a great Company to work with as I have many other projects that need to be

It went very well. They were in and out, it seemed like there was not a major renovation going on while it was only 10ft away. Calling Matt when we are ready to do the roof.

From the very beginning the owner Matt Stowell was very professional and listened to all of the things that we were looking to accomplish with our finished basement.  Matt was very knowledgable and open to many different options and made us feel comfortable that no job would be too big.  After the project was set, Matt brought in his team and we were very impressed with the quality of work and the friendliness of his staff.  They also always listened to any concerns we had(which was a lot) and were always willing to go the extra step to ensure we were getting the service that we were looking for.  On a large scale project such as ours there were many challenges, changes, and other obstacles along the way, but Matt and his team always handled everything with ease and was always quick to take care of any issues that arose.  The quality of work is to be commended and Matt was always making sure we satisfied with all of the work.  I could not ask for a better looking new finished basement as Maumee River Remodeling has exceeded our expectations from a customer standpoint.  I would definitely recommend them to anyone that is looking for a top notch quality remodeling company at a top notch price as well! <br />