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Mayo Plumbing Co
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Excavation - Major Grading or Resloping,
About us
We have been in business since 1990 and have had 17 years prior experience. We have 4 employees and are a family business. Our billing procedures are cash, check & credit card. We are licensed in St. Louis County, City, Jefferson County and St. Charles County and many other municipalities. Additional email: mayoplumbingjohn@gmail.com
Business highlights
Emergency services offered
36 years of experience
Services we offer
New residential, back flow testing & installation, dishwasher & disposal installation, drain cleaning & camera work, remodels & repairs, sewage ejector systems., sewer & water hook-up repairs, small commercial, softeners & filtration systems, sump pits & sump pumps, tankless water heaters, water heaters, water quality testing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9445 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 445 reviews
Neil M.
Dec 2020
John has been our go-to guy for several years now. We live in an early 70s home, and as with all older homes there are repairs that are needed fairly often. From the first time he worked for us, identifying that a leak originated from a roof vent that had been knocked slightly askew in a storm and rain water had gradually seeped down the pipes and terminated above our kitchen cabinets, he has always been prompt, courteous, professional in every way, and just an all around nice guy to work with. And the pricing has always been fair. Since then he has installed a number of appliances and fixed sundry leaks for us. Can't recommend him or his company enough. Give them a try.
CHUCK N.
Feb 2020
Great! I called Mayo as a new customer (my former plumber had retired). John called me after office hours from his cell phone before he had even returned to his office and had a chance to review my request; we discussed my situation and he said he would work me into his schedule. They kept in touch and updated expected arrival time. When John arrived, he was very personable, professional and efficient; he even leak-checked fittings for furnace and water heater, in addition to the new fitting he installed for the dryer. I like small family-owned businesses and would hire them again in a minute!
Andrea G.
Dec 2019
Mayo plumbing is amazing! We called John for a leak from our main water line in our basement. He rearranged his schedule to fit us in & didn’t leave until the job was done. He was able to fix the leak with a less invasive method than what another plumbing company we had already contacted quoted us. Many thanks to John! If we ever need plumbing work again, he will be our only call!
Victoria A.
Dec 2019
Not too smoothly. Didn’t turn off water flooded cabinet and floor. Finally finished job after clearing water up. Charged what I felt was an extreme price.
Lori H.
Aug 2019
Very thorough. Problem solved quickly.
Charleen L.
Jun 2019
Not having hot water is a frustrating experience but John understood and worked to make sure his schedule fit with ours. He was extremely accommodating and pleasant to work with. I trust the quality of work and know he stands behind it should any questions arise. We would absolutely recommend Mayo Plumbing!
J F.
May 2019
A gentlemen named John arrived not too long after I called, talked to me to find out exactly what the problem was, got his equipment from the truck and wala drain unclogged. Will be telling all my friends about Mayo Plumbing. Will definitely hire again.
Diane G.
May 2019
Arrived as expected. Work completed as expected.
Joshua N.
May 2019
The owner, John, was very responsive and courteous when I called. He was able to rearrange his schedule to get someone to give a bid/service call. The plumber, Josh, was on time and gave a straight-forward explanation of the service needed. He had to leave to get a few supplies (while the hourly rate was running). He returned about a half hour later and did the repair. He did not clean up after the job and left the old pipes for me to dispose of. I was charged for 1.5 hours of labor for about a 30-45 minute job plus his trip to the supply house. Furthermore, there was a $95 fee to just send the truck. Total cost of the job was $356. I would not hire this company again.
Jennifer F.
Apr 2019
When the tube leading from the fridge's water supply burst, we turned off the water at the existing valve and it immediately burst as well, leaking into the basement. I found Mayo on angieslist and John came out to provide an estimate and to review the work I needed done. John was detailed in his explanation of the problem and necessary repairs. In an effort to save me some labor costs, he suggested that I install the replacement hose after he was done replacing the valve, which I did. He repaired the leaking valve and was thorough in checking the entire house's water supply when he finished. He checked the water pressure, toilets and faucets after he turned the water back on. He was mindful of efficiency and cost when suggesting repairs and was clear about what needed to be done immediately and what could wait. I will definitely use Mayo again in the future for any needed plumbing work!
Eric E.
Apr 2019
I had a leaky faucet. I called and they came out and fixed it. The plumber was professional and courteous.
Michelle L.
Apr 2019
Our bathtub faucet broke. Hot water was flowing and wouldn't stop. We had to turn our water off. We called John and he came out the same day and installed a new valve. We were so grateful to get such quick service. He called twice to let us know his schedule and arrived when he said he would. He checked everything thoroughly and cleaned up. He was professional and friendly - a pleasure to have in our home. We are so glad we found someone we can depend on in case we have plumbing issues in the future.
Kathy N.
Mar 2019
Did great work both times. I would definitely use them again.
Kathleen D.
Mar 2019
While performing two small repair jobs, they discovered a much more serious problem, a pipe leaking into the basement, which had been going on unnoticed for a long time. They were able to return the following day and make the repair. I was extremely impressed with their professionalism, the quality of their work, and their pleasant dispositions. The jobs were done quickly and the cleanup was thorough. I will absolutely call Mayo Plumbing again if I have a problem, small or large.
Debby H.
Mar 2019
Initially thought a 25+ year old toilet needed a new flushing mechanism, but after John evaluated, he noted another "future problem". John discussed options and we decided to replace. Communication w/John outstanding. The next day; John called to schedule a convenient time for installation and provided the option for his associate, Josh, to install the toilet at xx p.m.; or he could do so a little later. Appreciated this courtesy and scheduling option. Josh arrived promptly and he performed the job efficiently, and my bathroom/home was left spotless. Both John and Josh were professional, polite and personable! John stopped by as Josh was finishing the job to ensure satisfaction. Overall, an excellent experience. We will definitely call Mayo Plumbing should we require these services in the future!
Patricia S.
Mar 2019
John was very professional and informative. We had already had a couple of plumbers from other companies look at our issue with no resolution. John was thorough in examining the problem, explaining our issues, and resolving them. We could tell we were getting quality service. Thank you!
Deb R.
Mar 2019
Everything was done as described. Very positive experience. Will use again.
Karen O.
Feb 2019
When I called John at Mayo Plumbing, instead of rushing over to pull apart my kitchen ceiling immediately, he suggested that we could save some time and money by doing some of the investigation ourselves. Great idea! It was actually easy to figure out the source of the leak was our master bath shower, since using the other sources of water on the second floor did not contribute to the dripping. Once we figured that out, John came and, thru the process of elimination, found that it was not a plumbing issue, but a grout issue around the shower. Though he wasn't able to fix the grout for us, I was totally impressed with John and his professionalism, personable demeanor and his investigative work. Though I hope we don't have any plumbing issues in the near future, I would certainly call Mayo Plumbing when the need arises!
Mark D.
Feb 2019
Our repair required certain parts that were not easy to find. John worked with his suppliers to get us what we needed. He was reliable, professional and easy to work with. We would definitely hire Mayo Plumbing again.
Nancy W.
Feb 2019
John is friendly, outgoing and thoroughly professional. We can count on him to return messages promptly; to update us on his ETA; and to show us up-close any problems that arise as well as offer two or more solutions. Once finished, John always leaves the work area clean as a whistle. We enthusiastically recommend John and Mayo Plumbing Co.!
Neil M.
Nov 2018
John has always been about the most polite and professional contractor we have used, and has been our go-to guy for several years now. From installing a water softener to fixing old piping to/from the upstairs bath to installing a toilet (which I couldn't do since I've never sweated copper piping, which this required). Prices are fair, and the jobs are not done until he's sure they are. Will definitely continue using his services. Highly recommended.
Lisa W.
Oct 2018
John was fantastic. It was a job that did not go as easily as it should have but John handled it so well and was prepared for any thing that did not go well. He came fully prepared to make sure we would have hot water at the end of the day! The professional service is very much appreciated I will be glad to refer his company and am planning to have him back to fix a faucet soon.
Charlotte B.
Oct 2018
Mayo Plumbing is different from all the rest. They use data and research to inform their work. Before calling Mayo I had two different plumbers look at our new (very old) house. The first said, "St. Louis has hard water - you NEED a water softener." The second said, "St. Louis has great water - you DO NOT need a water softener." Mayo said, "What did the test results say? No one can tell you you need a water softener without testing your water first." BINGO. They tested our water and determined we DO NOT need a water softener. Same approach for our broken shower. The mayo plumber actually researched the issue, spending time with the paperwork and on the phone with the Kohler rep to determine exactly what we need to do, before making a wild guess and upselling us. I've never seen a plumber like this - these guys are SMART and will be our go-to provider!
Nancy W.
Oct 2018
We were very happy with the work. After talking on the phone about our issue, John came out to see the old sump on 10/2//18, told us what he expected to do, and gave us the estimate. He ordered the parts that night, one of which he had to pick up the morning he came for the job. He kept us updated us regularly. He arrived about 9:30 on 10/5/18 and worked steadily through until he had the new sump installed and operational. He showed us how it worked and explained what we needed to do to maintain it (we also got the directions on paper). Although I expected it to take much longer, John finished by about 2:30. John was knowledgeable, thorough, straightforward, and pleasant to work with.
Mark H.
Oct 2018
Our 5 1/2 year old water heater stopped working, so we called Mayo Plumbing. The owner said he would be there between 8 and 10 a.m. He arrived at 10:00 a.m. He looked at the water heater and determined it needed a new igniter. He said he could clean it for $450.00, but there would be no guarantee that it would work, or we could get a new igniter. We decided to get the new part. Why pay $450.00 with absolutely no guarantee? The owner went to his truck. He spent over ninety minutes in his truck. After this time, he came back in and told my husband that he was going to start removing parts to get the water heater ready for the new part. At this time, we were not told that the part had NOT been located locally. After 35-40 minutes he came up and said he could not locate the part locally, but he had cleaned the igniter and it was now working. We did NOT authorize this repair. He was clearly told we wanted the new part. He presented a bill for $450.00 with no warranty or guarantee. This amount included a charge of $95.00 to show up and then $140.00 per hour. When questioned why we would be paying for his time in his truck, he said that it how his company makes money and that is part of business.
Response from Mayo Plumbing Co
"Customer's issue was on a Saturday. I spoke with him over the phone to try and help, and ultimately adjusted my schedule to be there Monday morning. Checked in with rep to inquire if there was any possible warranty coverage. I arrived and started troubleshooting-keeping in touch with the rep. I explained to him that we had two choices - replace the existing assembly with new or maintenance and clean the existing assembly. The past I have had 85% success rate but either choice had no guarantee. He wanted to use new parts so I began searching for the assembly. I searched Missouri and Illinois via phone/laptop. The assembly was not available anywhere locally. The rep said he could order one directly from the manufacturer but it could take 1-2 weeks to receive. I relayed this info to the customer and he said they could not go without hot water for that length of time. I told him I would try to service the existing assembly because we didn't have a choice. I offered not to charge him for the service if it didn't work. It did, however, and they have been enjoying hot water ever since - 22 days. Even though my time exceeded it, I only charged them the $450 that I originally quoted him for the maintenance service. He was very pleased to have hot water again. It states on the invoice that he signed that parts would need to be ordered if the problem returned. I checked in with him the next day to see if the heater was still working. He responded that the heater was working fine and thanked me again. Apparently his wife did not approve of the way he handled the situation - 22 days later, even though everything was still working properly. She called three weeks later asking me what had transpired, because she wasn't there. I explained the course of events and told her I would be happy to send her the invoice where it clearly states what was done and parts may have to be ordered. Neither one will return my phone calls."
Licensing
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FAQ
Mayo Plumbing Co is currently rated 4.9 overall out of 5.
Mayo Plumbing Co accepts the following forms of payment: CreditCard
Yes, Mayo Plumbing Co offers free project estimates.
No, Mayo Plumbing Co does not offer eco-friendly accreditations.
Yes, Mayo Plumbing Co offers emergency services.
No, Mayo Plumbing Co does not offer warranties.