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Mckenzie Appliance Services
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
McKenzie Appliance Services is here to help when your machines run into problems. Family owned and operated, we are the name you can trust when it comes to efficient and reliable appliance repair. With over 20 years of experience, we have acquired mastery and superior skills to ensure quality work on all of our appliance repair services. Our company offers the most dependable assistance in Houston, TX providing any large or small appliance repair service your home needs.
Business highlights
31 years of experience
Services we offer
Cook-tops, Dishwashers, Disposal Units, Freezers, Hot Water Heaters, Ice Makers, Microwaves, Ovens, Washer/Dryers
Accepted Payment Methods
- CreditCard
Reviews
4.532 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 6% | ||
| 6% | ||
| 6% | ||
| 3% |
Showing 1-25 of 32 reviews
William H.
Jul 2017
It went very well, he didn't even complain that he had to melt the ice.
Joann R.
Mar 2016
It was fine. The first time the problem was that the pump was clogged. The second time a sensor needed to be replaced, and the third time the belt broke. They were very nice and polite. They went to work right away and access the situation and fixed everything. I was very pleased.
Richard S.
Mar 2016
unknown
Joann R.
Mar 2016
unknown
Dana P.
Mar 2016
unknown
David P.
Feb 2016
Not well at all. We set a time in an email and he didn't show up until the next day. Then he spent about 25 minutes in the home putting in a new ice maker I had purchased. He took out the old ice maker and took it with him. As it turned out, the ice maker wasn't the problem and I basically installed a new ice maker that didn't need to be installed. I could have returned it had he said that the problem wasn't the ice maker. At the time he replaced it, he thought the sensor might be also be a problem. A few days later on the phone when I explained that the new ice maker wasn't making ice any better than the old ice maker, he said thought the sensor was ok and that a water valve might be the problem. It was apparent to me at this point he didn't have any idea what my ice maker's specific problem was. <br /> He didn't have a screw with him that we needed to put in the door of the frig to keep it from making a popping sound when we opened and closed it. So to get another screw, he took down the serial number, but wrote it wrong and called back a few days later to get a correct serial number. He also was supposed to email me or call me back with a quote to repair two non-functioning burners on the stove. <br /> After 10 days from the purchase of service, still no solution to the problem! I wasted $79 and basically got nothing of value for my money! <br />
Response from Mckenzie Appliance Services
"Mr. [Member Name Removed] our company have tried on several occasion to reach you by phone to set your first and second appointment, messages were left and we received no answer ….. Then you called and we schedule your first appointment we made it clear that we will call you prior to arrival… if no answer we are assuming you are not home.. ...anything could have happened and you had to rush out….. however I do apologize for not meeting your standard, and I regret that you are not satisfied with the work performed….the screw was a special screw which I had to order, I thoroughly check all the appliances in question and all was good… when you requested my return for the ice maker, I had no way to contact you apart from the phone number you gave us that goes unanswered each time we call….I was unable to reach you to schedule an appointment ….. again I do apologize for any inconvenience"
Grimilda S.
Jan 2016
The technician was very courteous and professional, the job was done in no time and I haven't had any problems since. <br />
DON B.
Jan 2016
unknown
Stuart A.
Dec 2015
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Karl O.
Dec 2015
unknown
Janet M.
Dec 2015
unknown
Paul M.
Dec 2015
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Michael L.
Nov 2015
unknown
Bobby D.
Nov 2015
Incorrect diagnosis of problem.
Guadalupe F.
Nov 2015
unknown
Fernando S.
Oct 2015
I have to make several calls to arrange the appointment <br />
Rose S.
Sep 2015
unknown
Jody H.
Sep 2015
Service providor did an excellent job, I have used him twice now. Both times satisfied. <br />
Earl G.
Sep 2015
unknown
Donna G.
Aug 2015
Prompt - was on time as planned. Tested dishwasher and informed me that the motor was out. He was in/out in less than 10 minutes because I was not intending on having the dishwasher fixed, depending upon the issue. <br />
Joanne B.
Aug 2015
Our dryer would not start - we checked the power, door switch, timer, fuse for continuity, etc. but it wouldn't start so we purchased a deal for a service call. Although it took a couple of weeks to get on the schedule, it worked out ok because Mr. McKenzie first thought it was the dial for the timer (which was cracked) but the timer was ticking so he checked further and found the problem to be a wire that disconnected within the dryer, which he reconnected and it began working again. It was good that he was persistent in finding the problem. I would definitely call him again. <br />
Tasha B.
Aug 2015
It took several days for him to initially contact me. When he did, he apologized and explained he was unusually busy due to the offer on Angie's List and he offered to come out the next day which was on a Sunday - his normal day off. I had purchased the $69 for an appliance service call because there was a leak in my washing machine. He examined it and said that I needed a new pump which would cost approximately $200. He ordered the pump and came back out to install several days later. Total cost was $200 for the pump + $69 for the service call. Total time from initial contact to fix was about 10 days. It is fixed. It has been about two weeks since and we've had no problems with the clothes washer. He was a normal level of friendly & professional. <br />
Woodrow G.
Aug 2015
I had to leave work early in order to make the appointment time. The repairman was an hour and half later. Once he got there he was able to determine the issue and fix it. Very professional. <br />
Theresa H.
Aug 2015
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GREG W.
Feb 2015
unknown
Licensing
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FAQ
Mckenzie Appliance Services is currently rated 4.5 overall out of 5.
Mckenzie Appliance Services accepts the following forms of payment: CreditCard
No, Mckenzie Appliance Services does not offer free project estimates.
No, Mckenzie Appliance Services does not offer eco-friendly accreditations.
No, Mckenzie Appliance Services does not offer emergency services.
No, Mckenzie Appliance Services does not offer warranties.