McMillion Pool Co

I have used Mike McMillion Pool Company multiple times. The first time my filter pump motor stopped working and my usual pool company (which I won't name) couldn't/wouldn't come for a week and a half. It was the same story with other pool companies that I contacted. It was very hot in the middle of summer and my pool would degenerate into a slimy green mess in just a few days if I didn't get things fixed immediately. After I called several places I called Mike McMillion and he adjusted some appointments to come the next day, explaining that he understood my predicament and knew that I need help immediately. He came over and had the pump running the next day. Rather than replacing the entire motor, he explained that he simply needed to change the motor's capacitor and it was a cheap fix. I had been ready to pay for a whole new motor but got a minor bill for his work. The next time I used MicMillion Pool company was just last week. I have a large cleaner pump that was operating poorly. Mike repaired the very large and expensive pump rather than forcing me to buy a new one.. He left the old parts with me and I saw how the old one had failed. It is rare to find a seasoned and honest repair person who can and will charge fairly, be responsive to calls and try his best to serve his customer. Mike McMillion does that. I recommend him highly. My experience with McMillion Pool Company has been exceptional.

An employee came once and did a fantastic job. Mike came the next two weeks and did a "C" job, leaving leaves in the pool and filter and did not vacuum. Then he stopped showing up. Only after repeated messages and four weeks later did I finally get him on the phone. He said he couldn't clean the pool anymore because he lost his employee and was too busy. I was very disappointed in his cleaning and also that he just stopped showing up without even letting me know. No effort towards customer service, which is unfortunate for those of us who like using local businesses.

In early Spring 2015, I was in desperate need to replace my dozen year old vinyl pool liner. I contacted three companies for estimates. One took about four minutes to take a look and offered a bit of a cheaper price - but gave off a disinterested vibe. One quoted a higher price, but didn't get a great feeling off him either. Neither one brought liner pattern samples nor took the time to explain the process and work needing to be performed for a complete quality job. <br /> <br /> Then I met Mike McMillion. He had vinyl pattern samples that he was able to leave with me so I could compare how they might look near my pool. He didn't try to upsell me a thicker liner with fear that the slightly thinner one wouldn't be every bit as sturdy as required for my pool - only more expensive. He explained how the liners might fade over time in the sun and recommended a blue backed liner rather than a white backed one to keep it looking its best for a longer time. He explained the process of smoothing the sand and mortar mixture below the liner to ensure a smooth pool bottom and prevent future holes, as well as a full list of what new hardware was included in his price. On the items he thought might be suspect (like the light fixture that had come unscrewed from the side wall of the pool and gave me a price IF it was indeed not fixable). He also clearly explained all possible issues he has seen unexpectedly in his past experience, both those that he would include in the original price and ones that could cost additional and why they could be bad/damaged or possibly too brittle from the years of constant sun exposure. <br /> <br /> After considering my choices, Mike provided the most information and had the best personality and most reliable, honest demeanor. After paying my deposit, I expected him to begin the work in about a month. Probably two weeks later, I arrived home with the work underway. I saw him and/or his helper(s) doing everything he stated was to be done. I purchased my own pool bulb from Amazon and <br /> that was my only additional cost from the originally agreed upon price. <br /> <br /> Often contractors show up late or sporadically. Mike and McMiliion Pools showed up every clear day until the project was completed. He was very pleasant to have conversations with, his employees were personable and courteous,  and if he needed to leave water running to partially fill the pool or the vacuum running behind the new liner at the end of a day or overnight, he clearly explained what I should do at certain water levels or if it rained. Early spring and new water that was considerably cold found Mike (the owner) in the pool making adjustments and verifying his work before the pool was completely filled. I also asked him to check my pump and filter for leaks and he found and fixed a very minor tightening  issue for free. He didn't take a check for the remaining balance until the work was fully completed and verified. And when some small sections of the liner started to pull away from the 'lip' after a couple of months, a quick phone call (where he impressively answered the phone using my name) was all that was required and he stopped within a week to correct any issues. <br /> <br /> I had a much better experience with the 'repair' than I did with the installation by another company and would (and have) recommended Mike and McMillion Pools to other friends. Thanks for the great work, Mike. The pool has been a lot of fun this year including a poolside wedding and a bride and groom that 'took the plunge' in their wedding attire. <br />

<p>Excellent installation. Prompt, professional service. No problems after the work.</p> <p>Mike McMillion has provided pool services for us for 15 years including opening-closing, pumps and general maintenance. We would recommend Mike to do your work.</p>

Very smooth, quick service and cleaned up afterwards.