Metal Roofing Systems

Slow process (4 weeks) due to dormers, roof angles and the required "cutting to fit" but the installers did a great job of sticking with it to get it done as quickly, professionally & efficiently as possible. We were always informed by the installers as to any issues and what options & solutions were available to complete the work. It was appreciated that they asked us if we had any questions at the end of each day & summarized what the next day would entail. We also appreciated that they always cleaned up after themselves each day. Our new roof looks very nice & we've gotten several good comments from our neighbors. Thank you for beautifying & increasing the value of our home.

There is a lot to review as the process from starting my roof to finishing my roof took 4 months and 2 days (and that does not include the time it took to deal with some issues that I had before the project began). For a short synopsis of my experience, read the sections titled “The Good” and “The Bad”. For a more in-depth review read on after that. The Good: • Jack Gugger (the owner) always answered my phone calls and if he was unavailable, he would get back to me very soon. • Aside from a flimsy drip edge (that was not as advertised) on my lower roofs that are standing seam, the roof does look good (second story roofs are rustic shingle). Neighbors have stopped by to comment on how nice it looks. • Foreman was knowledgeable and accommodating to my concerns. The Bad: • After I had signed the contract, Metal Roofing Systems tried to increase the price as they claimed they had forgot something in their bid. • Project took way longer than expected. The foreman would often tell me he was going to show up and then would not show up. • My crew was subcontracted by Jack, which means there is less accountability to him or his standards. I asked Jack if he subcontracted all his work out and he more or less refused to answer me (Jack was always courteous and kind unless he felt you were being critical of him). • Drywall ceiling was damaged by water due to improper covering of roof during construction. When I told this to Jack, he refused to accept any responsibility and suggested I probably had water damage there before the project began (I watched the water drip into my house where I had not had water dripping before). • Three different kinds of underlayments were used on my house; one of which began to peel and separate after exposure in the Sun. • The original contract for my roof included installing the rustic shingle on my lower roofs, which (unbeknownst to me) would have been installed outside of the manufacturer’s specifications, which would have voided the warranty. Ultimately, I found the specifications and Jack defended himself by claiming that he had installed it in many applications like mine and hasn’t had any problems (which means he has voided the manufacturer’s warranty on many other people’s roofs). • Jack advertised himself as a member of the Better Business Bureau but hasn’t been a member since 2015. • Jack was always friendly on the phone until I claimed that I was being treated unfairly. At that point he would tell me anything good that he had done or talk about his hundreds of satisfied customers and mostly refuse to hear my criticism. I first contacted Metal Roofing Systems to get an estimate for my roof. They set me up with one of their salespeople and requested that both my wife and I be present for the meeting. When the evening came to meet, the salesperson did not show and called after the scheduled meeting to say he ran late with another client but requested that we setup an alternative time. We agreed to setup another time to meet and when we did meet, the salesman seemed knowledgeable and persuaded me that Jack (the owner) has good crews that work for him. The salesman offered a 10% discount on the roof if you agreed to terms that allowed them to complete the roof anytime in the next six months. That seemed like a good discount to me, but I verified that once they started the project, they would finish it and not be jumping from project to project leaving my roof partially done. The salesman confirmed that they would finish the project once they started and that the discount was just to allow them to be flexible in their scheduling (in the end it took 4 months and 2 days for them to complete the project once they started, but I’ll explain that more later). The salesman also offered a 5% discount if you signed the paperwork that day and gave Metal Roofing Systems a check for 30% of the price of the roof. Ultimately, my wife and I agreed to sign the paperwork. About a week later, the salesman calls back and said he feels terrible, but that he forgot some things in his estimate and needs to raise the price by about 10% or Jack won’t do the roof. I was clearly upset about this and expressed that I did not feel that the onus was on me to pay for the supposed additional things they missed in their estimate. The salesman said he would talk to Jack and get back to me. He called later that same day and said that Jack was willing to split the difference and only increase the price by 5%. In the end, I said no to the price increase and the salesman understood but became noticeably terser with me. He said he would contact the office and have them send the check back right away. The next day, the check was cashed by Metal Roofing Systems. I contacted the salesman to express my outrage that they would cash the check after we had mutually agreed to part ways. The salesman asked if I would still be willing to have them do the roof for the original price. Regretfully, I said that I would honor the contract I had signed. Shortly after that Jack called me and said that he would do the roof for the original price. Fast forward a few months to the spring of the next year (I had signed the contract the previous fall). The foreman meets me at my house on a Sunday night and says he will be starting work on my house the next day. We go over the details on the house and he informs me he expects to be done in less than two weeks. I told him that would be great and told him that I would be moving my family to my parent’s house for the two weeks as I have a pregnant wife and two young kids who need to nap. He said that wasn’t necessary, but that it would allow him to work longer hours to get done sooner. The foreman did not show up to work on my house until nearly two weeks later. I continually contacted him, and he would constantly tell me that he would show up first thing the next morning to begin work. Several nights throughout the week I would drive by my house only to find that no work had been accomplished. This is how most of the project went for the 4 months and 2 days it took from the first night I met the foreman to the night it was completed. I would sometimes call Jack to express my frustration with the time frame and Jack would apologize. Eventually, I came to find out that the foreman did not work directly for Jack but was instead a subcontractor. This upset me because although it was never explicitly stated, I was under the impression that Jack had his own employees completing the work. I would not have agreed to have him do my roof if I had known he used subcontractors to complete the work for two reasons. Firstly, subcontractors may push off your job for some other job they have going and get back to you whenever they feel (as is what happened in my case). Secondly, subcontractors may race through the job and sacrifice quality in order to get paid and move to the next job. Fortunately, the second case was not my issue, but it may have been for Jack’s other customers as my foreman often did roof repairs for Jack on days when he was not working on my house. Jack did offer to send a different crew to finish the project about a month before the project was completed, but I told him that the project was so close to being completed that I preferred that the foreman who he had started the project with, finish it if possible. I was worried the next subcontractor would race through the job to finish it as quickly as possible and would cut corners. In all fairness, the 4 month and 2 day time frame did include one change order that I made in the middle of the project for a change in material for my two lower roofs (my house has a second floor roof that covers most of the house and two small lower roofs that cover some additional first floor space). Jack told me that he anticipated that change order would add 2 weeks to the project. Originally, I had chosen the Rustic Shingle aluminum roof for everything, but after seeing it completed, I thought it would set the roof apart nicely if I had standing seam aluminum roofs placed on the two lower roofs. Later I found out that the Rustic Shingle w

They were on time. They put a quality work, They are very thorough. They were really excellent.

We were completely satisfied with work done by the installation crew and performance of the new roof. Metal Roofing Systems excelled in follow-up installation of snow blockers and cooperation with our previous gutter installers to resolve a problem.

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I absolutely love it. It has a lifetime guarantee for the house. It is quite the roof. They impressed me.

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We had a leaky roof that shingles were not going to fix. We decided on a metal roof, but couldn't get anyone else to come out and give us a bid. Metal Roofing systems saw our urgency and came out right away. They did an excellent job on the roof. It's held up well with this hard winter and a brief thaw. The only issue I had was the price. After the fact, I've found other roofers that would have done our whole house for less than it cost to do over one room and the porch. It's hard when you are in a hurry to get something done and other contractors won't come out to give an estimate. We love our metal roof!!

An initial contact person came to the house promptly, once we contacted the company, to give us information about roofing options.  Our steep roof, pockmarked by dormers and a variety of other openings, presents a challenge to roofers.  But our contact person offered a variety of options for us (for example, the use of aluminum roofing rather than steel).  After comparing services and prices offered by other companies, we selected Metal Roofing Systems for the job.  The crew arrived in November and spent a bit more than a week removing our old roof, installing a new one, and handling the installation of new gutters with shields to cut down on organic buildup.  Cold weather and the steep roof pitch conspired to make the work difficult, but the crew remained steadfastly at work.  A supervisor communicated with us each day about progress and problems.  And when problems occurred--inevitably a part of such processes--the supervisor and crew solved them on the spot.  We presented the crew with an additional challenge when we decided to take advantage of new gutter installation to purchase a couple of rain barrels, which needed to be cut into the downspouts.  But everyone handled these requests graciously and quickly.  The new roof was completed by the time serious winter weather hit.  We are quite happy with the outcome, as well as with the installation process. <br />

Gugger stands out as a most positive experience in every way. They stand out as a company founded on initial and ongoing positive relationships with their customers. We are thrilled every day that we found them!

Re-roofed our house with an architectural shingle metal roof.  New roof looks great and has a life time warranty.  Would definitely recommend them!

I am very happy with the way they worked. There were no surprises. They were very neat, not criticism what soever.

Great. They arrived on time, cleaned up every day before leaving and did an extremely topnotch job that we're still VERY happy with. <br /> <br />We're very happy that we went with Metal Roofing Systems <br />

The original representative was professional and explained the product and process well. The sample sizes were large enough to make a good decision. I had planned on one color but when we actaully got the samples outside and could see it with the house I could make a better decision.The installers  came out even thought the weather had gotten very cold & windy. When it got too bad to be safe they stopped and returned the next day. Professional. They did try to clean as they went however there was some missed fastners that we found over the next several months, but considering how much they kept clean not a real issue. <br />

Overall the project went well. It was a very challenging job due to the pitch of the roof and the fact that the snow started to fly 1/2 way through the project. The crew worked very hard in very cold conditions to complete the job. There were extra details that were not communicated to the crew by the sales rep but they did the work anyway, without complaint. Jack Gugger is an excellent person to work with and we highly recommend him and Metal Roofing Systems. <br />

They were fantastic.  They were dependable and hard working.  They were honest and kept communication going with me.

We have some steep areas on the roof and unusual roof lines and it was a difficult job. They were able to handle the job. We have got many compliments on the roof. The roof is environmental friendly. It is a lifetime job and they stand behind their work. There was some leaking around our stone chimney, and they came right back and took care of it. I would recommend them to others. They are very meticulous, cleaned up after themselves every night, and didn’t leave a mess. They are very conscious of personal safety and security for the homeowner. It is against their policy for them to come into the homeowner’s house. They are not high pressure sales at all, and they will give you a good estimate. They did an excellent job and we were very pleased.

It has been excellent, and I have nothing bad to say about them. They did an excellent job and cleaned up every night. They stored everything in the trailer. I had a chimney problem, and they had to come back to finish it once the chimney was fixed. I have nothing but high praise for them. They let me know when they were coming and they were on time and very professional.

They have been fabulous, and it turned out really well. We are very satisfied with it. They installed an aluminum roof. It has a shingle look, but it is metal. They were very responsive to our needs.  Some issues came up and they dealt with them, and they did what they needed to do. I would recommend them to others. I was satisfied with the value I got.

It turned out fine. I would recommend them to others. They installed a metal roof.

It has been excellent, and the service is excellent. I am very satisfied. Jack bent over backwards for me to make sure everything was fine. The roof has a lifetime guarantee on it.

They took the time and effort to make sure that it was done right and guaranteed not to leak.  They went so far as to tell us we needed to replace some old windows above the roof to ensure that the leak wouldn't come from there.  They even figured out a way to put flashing up on the stucco. <br /> They cleaned up the site daily and promised to come back when the snow is gone for another sweep.  I will give them another week or two to come and finish the clean up.   <br /> Rob was very professional and always willing to answer any questions I had.  These poor guys endured some of the worst weather of the spring.  It was 20 degrees with winds and they kept right on working without complaint; <br /> They also replaced our cheap gutters with a nice, one-piece, metal one. <br /> They left us the leftover metal "just in case" so the color would match.  I guess I would rather have the money back at these prices.  Otherwise I have no complaints.  These guys are well worth the money. <br /> <br />