Metro Fence & Supply Company

GOOD, WE HAD TO CALL THEM SEVERAL TIMES BEFORE THEY CAME OUT TO THE HOUSE. ONCE THEY WERE THERE THEY DID A GOOD JOB.

Stressful. Don't work with this company. They don't honor their word or their contracts. They do not act on requests for fixing bad workmanship or bad materials. It became a screaming match on the phone. We were definitely disappointed. Although they did put up a fence and the materials were good (they got the fencing supplies from Home Depot), they didn't complete the work in a quality manner. Buyers beware!!!

Crew cut corners when installing. When they came into contact with irrigation pipes, they literally cut some of the post away underground instead of rerouting the pipes. This caused the posts to fail. Would not honor workmanship warranty after being called out for what they did. I looked on Horry County Public Index and learned that the owner/company has a rap sheet a mile long.

Will not honor worksmanship warranty. Within the first 30 minutes of the install job last year, the two installers were drilling for one of the posts nearly a foot across the property line on the lot next door. They appeared to have never done a fencing job before who had no idea what they were doing. The back portion installed along the lake had probably 9-10" of clearance, which our dog could have gone under...and was a safety concern for our children. During installation, a few areas of our irrigation system had been damaged, and they said it wouldn't be a problem and would come out to repair it. The owner Danny came out to see where the areas were. While he was at the house for that, I pointed out an area of the fence that was installed, as it was rocking back and forth when the wind would blow. When the storm came through in October 2016, what do you know; those same posts gave in and fell over due to the wind. Not one other area of our fence had an issue during the storm. When I called Metro Fence, they came out and wanted $1,000 to fix four posts replace 2-3 pickets, and adjust the gate. Since there was a storm, they wouldn't honor my original complaint because it was conveniently never documented before the storm, so they blamed it on that. They were then real quick to ask for my credit card number if I wanted them to order the supplies for repair though! From that point on, any contact with them was through texting, so I would have documentation. After already wasting $4,000 on a terrible installation job, we didn't have another $1,000. A couple of months ago, I contacted them again because I was still fuming about what a terrible job had been done. After a couple of days of hearing nothing back, I messaged the owner's daughter again to see if they had received my message. She said she had and she was under the impression that her dad had called and talked to me, yet after a week later, I still hadn't heard anything directly from him. Finally on February 25, 2017, he called and said he would be out two or three days later. A few days later, I texted him to confirm and he told me he now had bronchitis and it'd be yet another few days. So on Friday morning, March 3, 2017, I texted him and asked if he'd be able to come by. About an hour later he showed up at the door. After pointing out to him where my issue was, he asked if I had a shovel since he was in the company car and didn't have his supplies. I grabbed two shovels, and said I'd like to be careful not to destroy the sod so I could put it back down afterwards. After digging down and seeing the problem, his explanation was that since I asked if they'd stay 6" inside of the property line, (which I said "I'd like to if possible" by the way), that's what they did. But what happened is that they started coming in contact with irrigation pipe. So instead of rerouting the pipe around the posts with a few simple pvc joints and glue, they sawed off half of post under the ground and only one side of the post remained. The fence rocks so badly to that side because so much of the support under ground is completely gone. When he showed me this, I asked him "then why didn't one of the guys come up to my door and explain to me what the issue was and how I'd like to proceed?" Better yet, I'd like to know why it wasn't just done right? If I had to pay for the pipe and glue, I would have...probably $15 for materials. Danny (the owner need I mind you) then got an attitude with me and said "you can't have your cake and eat it too," and that I "just want something for free," both of which were in a sharp/rude tone. He then stormed off to his car, left my house, and I never heard from him again. The fact of the matter is that he had already gotten $4,000 from me...far from "free." What they claim to be a "worksmanship warranty" is a joke...as they refuse to fix the issue after not properly installing the fence from day one, after being called for cutting corners. This guy is an absolute shyster, and I wouldn't recommend that my worst enemy use them!

Excellent! Dan arrived ahead of time to give me a quote and go over exactly what I wanted. The crew arrived on time to do the work and was very professional. Fence was installed, cleaned and all trash removed from the yard. The quality of materials they use is very sturdy. Extremely Pleased.

fence not sturdy pvc pipe to hold metal pole was not long enough to hold pole in place, no gate stoppers was mentioned to keep gate close in windy conditions. Had to go with 2nd fence company to re install  fence panel and new locks. <br />

unknown

unknown

Dannys crew showed up bright and early and worked through out the day even making some suggestions on how to improve upon placement of gates. Really nice guys and would reccomend them and use them in the future. <br />