Michael's Floor Covering

They had difficulty removing the old kitchen flooring because the previous installer used wrong glue but although this set them back time wise they didn’t give up but brought in a jackhammer type machine that finally did the job. Everything moved quickly and smoothly from then on.

Very happy with everything from purchase to installation. Store has an impressive, well organized selection of products, and Bill was very good to work with. Would (and have) recommend to others.

We had them tear out wood flooring and carpet and replace with new wood flooring and carpet on 2 stories. The quality of installation was very good. We are pleased with the outcome of the product. However, when we we agreed to a quote for the entire project, they had not properly calculated some additional sub-flooring into the job. We were asked to pay an additional $1680 for sub-flooring that should have been easily determined. We have been told by others that have used them that this is a common practice. The installers were extremely rough on our furniture and newly painted walls and molding. Very unnecessary greasy hand prints on newly painted walls, moved furniture marked newly painted walls, and the installers moved a large bookcase and broke several levelers on the bookcase. They did not tell us about the breakage until I discovered it. The owner came by and somewhat repaired it. They were very rough on furniture and walls. They used a shortcut to bring cut wood flooring through a garage entry and navigating corners instead of bringing it in through the front door. It resulted in severely damaged paint and walls. We have 100 year old antique furniture which was not treated very well. We paid additional in our contract to have the furniture moved. The thing that really was frustrating, was the owner only showed up on the very last day of installation (2 weeks total). The only reason he showed up is because we complained about the rough treatment of walls, paint, and furniture. He told me that he was very upset with his installers. Blaming the installers for a lack of supervision during the job did not go over well with us. He should have been there at some point during the job, supervising. We cannot recommend them to others and we would not hire them again.

We recently had Michael's Floor Covering Install Hickory Engineered Hardwood flooring in our hallways, kitchen and dining room and vinyl in the bathrooms. Craig and Scott did a super job installing the flooring and their attention to detail , cuts and trim work were exceptional. Kenny and John did an excellent job of installing the vinyl flooring in the bathrooms with attention to fit, cuts ,and trim work. Both crews followed up with great cleanup when they were finished. The entire process from working with Bill on selecting what we wanted to the installation was very plesant and professional. We will definitely use them for future projects and highly recommend Michaels Floor Covering, Landry & Debbie Linn

Beautiful carpet, excellent installation, done in timely manner. Only company I will use for my flooring needs.

It was scary because my time was so limited with family from out of town coming but Bill Reed and the staff all stepped up to the plate and made it happen. When they said we will be there for sure on a certain date, they were there and finished the job in one day! They also helped me get the furniture back in place and I was ready in time. I will definately use them again when I need floor covering.

Installation team did a good job. They explained what they were doing. Wrong transition piece was ordered and they had to order the correct one. They installed it within 2 weeks of completing the floor. They called me instead of me calling them. Would definitely hire them again.

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They completed the job in the agreed upon timeframe. The new installation corrected some issues regarding the original installation which was NOT done by them. It looks great. <br />

They are an A+ company! They are very helpful with showing me the rugs and installing them.

Michael's staff was extremely helpful in the store, helping us pick out the the best carpeting for our rooms (based on wear and sunlight).  They came to our house to review the job, take measurements and review the best direction of cut to save on the amount of carpet needed.  We were putting the same carpet in both our large great room and the stairs leading to the basement.  They were prompt, extremely friendly and professional.  From the time the carpet was ordered and measured, we only had to wait several weeks for the carpet to be installed.  Overall, we were extremely satisfied and would definitely use their services again. <br />

Other than showing up early and the wrong time slot, the first day I would hire them again to do work for us. And I would recommend them.  They do very good work.

Tim and Casey worked with me for a long time to help me find just what I wanted.  The carpet layers did a great job and easy to have in our home.  They got it done in two days and were helpful in moving things. Very good experience and looks great.

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He was honest and quick to respond.  Scheduled me within 3 days compared to the big box stores who were weeks out.  Fair price and would recommend

We  enjoyed working with Bill, our salesman, from start to finish.  He came to our home the first day of work, and contacted us throughout several times to see how things were going.   We so appreciated this.  The tile layer Rick and his assistant Matt <br /> were professional, knowledgeable and friendly and kept us informed on what work and how they were doing.  The two gentlemen who came to reattach the carpeting to the edge of the tile were also very professional and timely. <br />

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They had to work around other contractors during the restoration process and were very flexible. They installed all commercial grade carpeting in the basement as well as commercial grade laminate on the main floor. Also installed vinyl tile in master bathroom.

I was disappointed that they did not do as I had asked.  They tried to put old molding up instead of the new molding that I had requested. The workers out of their own pockets purchased new molding for me.  The workers went above and beyond for me.  The "F" is because of the molding issue.

We are very pleased with the new floor and the quality of work that was done.  After the installation, there was a small issue where our old carpet met the new flooring, but Michael's sent a team to fix the spot.  They made sure everything was done right.  We would definitely purchase from them again.  Excellent customer service! <br />

They were very good.  They were very professional.  I was really happy with the service we got from them especially because the floor needed a little more work than we realized and they were right on it.  It is a three-bedroom ranch that is on slab and the slab had cracked so they had to do a lot of work, which I am glad we did because we wouldn’t have known that because it was all carpeted.  They were very cooperative and they were very nice.  I was looking at all kinds of options, like laminate flooring or hardwood flooring which is what we have in the other house and I decided that we liked tile and since it was on a slab we could do the tile pretty easily, or I thought it would be pretty easy!  They were very upfront about the cost of each type of flooring and I couldn’t complain because I paid for some material upfront and paid off most of it after the job was done.  So they were very professional in that manner.  The price was pretty comparable and I had looked at other flooring at other places.

The experience with Michael's Floor Covering was about perfect. They are really good but you pay for what you get. I thought it was pricier than it needed to be. I called them again to estimate for another bedroom and it was way more than I thought it should be. They really do great stuff, but I'm not going to pay that much for it if I don't have to.