I had purchased a 2-hour Big Deal from Miller & Groom back in June 2013, and it had gone well. So, when I needed some additional electrical work done, I called them again. This time, I had an exterior outlet that wasn?t working at a rental property. To make the visit worthwhile, I also wanted to address a longstanding issue of a lack of a switch to control the laundry room light, both in this rental property and in a second nearby rental property. In both laundry rooms, you had to walk into a dark room and then feel around for the pull cord hanging down from the bulb in the ceiling. I called at the end of October to make the appointment for 11 Nov 2013 at 0800. Miller & Groom showed up on time and installed the laundry room switches and wiring without incident. They also determined that the non-working exterior outlet was on the same circuit as two bathrooms with GFCI outlets. Resetting the bathroom outlets got the exterior outlet working again. The electrician also told me that the exterior light near the outlet looked pretty rusty and should probably be replaced. I paid $85.35 and $83.17 for the work at the two properties. Later that evening, the tenant with the outlet problem called me to say that when he had plugged in a floor lamp in a bedroom, sparks flew and the lamp got fried. So the next morning, on 12 Nov, I called Miller and Groom before 0800 to describe the problem and set up an appointment for them to check it out. The electrician said that he could come 13 Nov in the afternoon, but he would have to call me back with a firmer time. He left a message on my machine at 1430 for a 1600 appointment on 13 Nov. On 13 Nov I went to the rental to wait for the 1600 appointment. Fifteen minutes after the scheduled appointment, I used my emergency car cellphone to call my home answering machine and heard a recent message from the electrician, saying that they would have to reschedule. The message explained that someone on their team had been exposed to fluoride on a commercial job, and required testing and lots of paperwork. The electrician proposed rescheduling for 14 Nov from 0700-0800. I returned the call and left a message saying that that new time was ok with me. On 14 Nov at 0700, the electrician showed up and replaced the bedroom outlet. He said that he suspected that the tenant?s floor lamp may have been the cause of the problem. I was concerned that sparks flying was a safety and liability risk for me, and asked if there was something I could do to reduce the risk. The electrician recommended installing an arc-fault circuit breaker. He said that the codes in force when the house was built (in the 1980?s) didn?t require these, but house built today would have them. He estimated it would cost about $750 to upgrade. I asked if he could install on a Saturday; he said that the soonest would be 23 Nov, and that he would email me a proposal. I received the proposal the next morning at 0755 with an offer to do the work on 23 Nov. I asked if they could also install a new exterior light, which I would provide, as they had recommended. They agreed to do that at no extra cost. I printed, signed, scanned, and emailed back the proposal. On Saturday, 23 Nov, the electrician showed up at 0900. He upgraded the panel with an arc-fault circuit breaker and installed the exterior light. It?s been several months, and the tenant hasn?t complained about any more electrical problems since then. <br />