Millie Housecleaning

Millie and her helper came and were 20 minutes late(she told me she would be there at 9:00). They introduced themselves and were very nice. I told them I would help remove things so that they would clean move easily and sufficiently. The bathrooms were started 1st. I removed everything from both bathrooms; shower curtain, towels and all the toiletries. They had nothing to remove or arrange back. As I was washing and arranging things back in the bathrooms and was organizing the laundry room.....they were in the kitchen and bedroom and living room. I did see her in the kitchen by the counter and they did vacuum the living room. The kitchen table and kitchen floor were not cleaned, the bedroom was not dusted, and the floor was not cleaned. The living room was not dusted and the laundry room floor was not mopped. While I was so busy getting things back and organized, Millie said they were finished so I wrote her out a check. They were only there for 2 hr. 45 min. After they left, I went thru the house and could not believe the job they did!!! I was so upset! My husband had taken my mother-in-law out for a ride and lunch while all of this was going on. She's 94 and this was suppose to be something we were going to do monthly for her. I phoned my husband and told him what just went down. I asked him if he could keep her out longer so that I could clean everything they didn't do. I did get in touch with Millie and told her we were very unhappy with her service. She said she would come back out and redo the job. I told her if she couldn't do the basics right the 1st time, we didn't want her back again. She said she would not do a refund. So we are putting in this complaint about her and to also say we chose Angi's for their professionalism and thought they would have the same kind of services representing their company. I did take some pictures of the unsatisfactory work. We understand everything can't be perfect but this was a bad, bad job. We were so excited to have this done for her. Fresh flowers were bought and a few new, little things to make her happy and feel special. We hope something can be resolved.