MI Solutions Moving & Cleaning Services LLC

Nice but not good work

The movers arrived at the storage facility on time, and wasted no time in filling the moving truck. They were very professional, and handeled my machinery with great care. I had hired this same company the year before to move my household from one location to another. The did such a good job for me then, that I decided to use them again. I wasn't disapointed in my decision. <br />

The hiring and scheduling process was handled by Shannon, and it was smooth and easy to set up the work.  The team of 2 movers, Ken and Darnelle,  showed up on time.  They were pleasant, professional and clearly cared about doing a good job and taking care of our things.  They worked promptly and did a great job in a quick and efficient manner. Overall, they did an excellent job and I am planning on  using them again to help us move things as part of our move out of state. <br />

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The person in the office was very friendly and informative, explained all the details, and called back the day before to reconfirm everything. She said that the movers would be at our house between 8 and 9AM and they arrived promptly about 8:15 and started loading right away. <br /> The two men doing the move were very friendly and professional and certainly knew what they were doing, using plastic wrap and padding to quickly and efficiently load everything. When they arrived at the apartment building, they were just as efficient at carrying everything up and putting it in place where directed. When the last item was carried in, I had a hard time believing that all of this was accomplished within the two-hour "minimum" charge time! <br /> I would definitely use this company again for a moderate-sized local move. <br />

<p>The office manager, Shannon, was very polite and professional and explained everything clearly. She offered several pick up dates that suit my schedule. She reminded me about the Angie's list discount so I received an additional savings. The movers were on time and called about 20 minutes before arrival to advise they were on their way. Ken and Darnell were very polite and professional. They took time to wrap and protect the furniture. Getting the sofa out of the room was easy for them and down the stairs (compared to the previous movers who scrapped the door jam getting it into the room). They arrived quickly at my son's. The back door walkway was shoveled, but the front walk was closer so Ken & Darnell shoveled the front walkway free of snow (got 12" of snow 2 days earlier). The sofa and accessories arrived in A-1 shape. Thanks MI Solutions!</p> <p><br /></p> <br />

They were so awesome they loaded, moved, and unloaded in two hours flat, it was three hours out of pocket for me. I just referred them to a friend. <br />

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It went wonderfully. The movers were professional, fast, and friendly. <br />

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pros: <br /> * the two man crew was on time (actually about 30-45 minutes early, but they called ahead to tell me) <br /> * they pointed out furniture damage caused by cross-country shipping before they put the items into their own truck <br /> * my mattresses were ridiculously heavy, yet they managed to get everything upstairs without complaining (despite a lot of sweat and strain). <br /> cons: <br /> * they didn't come with the right tools for the job (a star key wrench, which is a relatively common bed frame item) of disassembling a bedframe; thankfully I had some tools I was able to find in a hurry that they could use. <br /> * Most everything seemed to be secured, placed and strapped in (e.g. the mattresses were strapped up against the back of the truck), but one of my lamps shattered while it was in their truck.   <br /> * speaking of the truck, it's a rickety repurposed UHaul with a magnetic "www.123moveclean.com" sign slapped on the side <br /> * the crew has a mininum number of hours they will charge, which the reservation person was up front about when I made my initial call (either 2 or 3 hours, which I knew I was going exceed going in); but on the final invoice I got slapped with an extra hour charge for "travel" time (from where?  their homes or where the truck was parked for the night?), which was a little unpleasant surprise.  The whole job was four hours (from 1 p.m. to 5 p.m.) and they were on the hourly clock even while they were driving between locations, so was I double paying, or what was this all about?  Really confusing. <br />

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I and a couple of my friends have used them before and we have had a great experience each time. The last time I was a bit disappointed in the service. Guys arrived on time just like before. Both really hardworking. The only issue was it shouldn't have to take 3:45 hours to move a 2 bed condo (no appliances) over a distance of 1 mile. They were short on tools and plastic wrap which caused the move to last a little longer than I would anticipate. However the price is really reasonable and the people are honest and really hardworking. I would definitely use them again and recommend to friends. <br />

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Company was hired to do some basic cleaning to our home prior to listing for sale. Owner arrived, did a walk-through, and gave us a written estimate. We were traveling out of state when an observant neighbor called us to advise the crew was throwing away all kinds of stuff into the side yard. Tried to reach owner, he called my wife and got snotty over the phone - bad career move. Bottom line - we had to call the local police to have the crew removed from the property and advised on trespassing. <br /> Wife had to fly back to MI to finish cleaning up the mess they left behind. Brand new steel storm door was dented, a metal filing cabinet had been thrown down the basement stairs, files and photos strewn all over - it was as if they got mad at us for making them leave and took out their anger on whatever was within reach. <br /> I don't know where these goons were hired from (perhaps the county work release program?) but if I catch them on my property again I'll arrest them myself.

Very professional. Racked up everything and took it to another location. Very fast!  They did it in a very quick time.  One of the items weighed over 500 lbs and they carried it down two flights of stairs.

The crew was at my house for longer than anticipated but did a lot of extra work very well.  I am very pleased with the professionalism and work ethic demonstrated by the entire crew.  We also needed to have this work done last minute and then had to change the time the work was to begin.  The owner of the company and his crew were very gracious and accommodating with the scheduling. <br />

They were terrific. <br />

Daughter recently used them for moving.  She couldn't find them on her Angie List account so here is her review:   <br /> We hired this company for a two-part move.  Both times the three men who showed up to do the job were friendly and professional.  Ken does a great job of organizing everything.  Care was taken with all our belongings from the loading to unloading.  They were able to deal with our questions and requests well.  Would definitely use them again, but hope we don't have to move again anytime soon! <br />

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THEY WERE PROMPT COURTEOUS AND EXTRA HELPFUL. NOTHING WAS LOST OR BROKEN. THE PUT THINGS WHERE I ASKED. <br />

Tony did a GREAT job... and not only was the house in incredible shape by the time all was finished, Tony was great with my mother, very respectful and she felt well cared for.  And I'm a very particular Italian woman, so I don't mess around when it comes to cleaning or family.