Mister Sparky®

Awesome as always!

goodgood good good

Very quick and easy (but I forgot one task I wanted done while they were here!)

In summary, the work has been satisfactory. However, we were greatly mislead in the sales process. We had issues with false smoke alarms creeping up and I believe Mr. Sparky was referred by Angi.com. Originally I was going to have them assess the wiring and if it was good, install Nest Protects. John showed up for the appointment on time. He looked at the situation and said that while they could install the Nest Protects, he suggested having Mr. Sparky supply their own detectors. His selling points included that the smoke detectors were 10 years. He said that if there was any problem in those 10 years, Mr. Sparky would take care of it. And I could call their after service hours. In other words, he sold us the idea that we pay once and in the 10 years if we have any problem, Mr. Sparky would own it. He also said that our hallway and living room smoke detectors would be a "3 in 1" with a Smoke and Carbon Monoxide detector. Rest were a "2 in 1." Later that day the smoke detectors were installed. I noticed the box in the living room said it was a "2 in 1". I brought this up with the installers and they said John put in an order for all "2 in 1"s. The installers said they would take care of it and get the "3 in 1" for me. They said that there were not any in the warehouse. But as soon as they gotten them, they would get them to me. It's been almost a month with no response. And when I looked at the paperwork, what John sold to us was very misleading. We only have a 3 year warranty on the promise of their labor. While yes the smoke detectors are 10 year battery, they are only warrantying us for 3 years. Plus I see no mentioning of after hours support, so I'm imagining I have to pay extra for that. I truly went with Mr. Sparky detectors because of the sold "guarantee". If I honestly knew it was only a 3 year warranty ahead of time, I would have just told them to install the Nest Protects we have and I could swap them out myself if they are an issue. I paid $910 for 6 smoke detectors. And I know these smoke detectors retail for $20-25. I get it that there is also labor involved. However, they installed all 6 of these smoke detectors in less than an hour. So essentially I paid $790 in labor for something they only guarantee in 3 years. If the $910 covered it with no questions asked in 10 years, then yes it would certainly be worth it. I don't usually get duped, but I certainly did get here. I'm concerned about using Mr. Sparky for any future needs as I may get duped there. I hope this review helps for others considering smoke detector replacements. It will be interesting to see if this review gets hidden because it's not entirely favorable.