Moore Home Services

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I would use them again. In fact, I did.

They came out and said he lined my whole basement, and put in dehumidifier, it worked for a few months, so I called them and threatened to sue, and then he came and advised me my warranty was no good. I ended up fixing it myself, then I had them come out and put in a radon detector, they put that under the floor joints, so I can hear it beeping in my bathroom, I have called them several times to reposition it, and they will not return my phone calls, then I found out by the radon guy that they never fully lined my whole basement like the said they did, I need them to fix my dehumidifier and reposition this radon detector.

Their work was not worth paying for. They talk a good song and are oh so polite. However, they did not think through the proper solution and what they did was sloppy. They did not try to determining the best way to keep water out and just dug a ditch where they could get it done fastest? How about stuffing a rag into a drainage pipe connection instead of going to the store for a proper connector? How about not wiping a crawl space they said they had wiped, and leaving debris all over. Find some other company!!

While he showed up on time and was nice. I found the estimate to be tripple what I eventually had it done for. Also he did not address the drainage or sealing outside walls -basically he was going to charge me several thousand dollars to clean off the walls, paint them with a sealant paint, and bring in a dehumidifier. Even if that worked--which is highly doubtful --A stone mason explained that If water is not stopped outside -it sits in the concrete block and erodes the foundation. So I decided to go with another contractor who's estimate included inside AND outside sealing plus french drain-work for almost the same money. Then I asked for my $200 credit in a portion of work (a dryer vent was quoted at $50 and I offered the whole $200 credit for it.) but Mr Moore refused. Then I asked for credit just in just acidic solution to wash the walls and he said $200 was off entire job only. So basically this "deal" was $49 for an an estimate--what other contractors happily did free. But they gave me better solutions.

Great. On time, fair price, thorough job.

The Moore brothers were great. They satisfied my Home Owners' Association with a detailed proposal within an hour of inspecting the job. They itemized and described the work, which included cleaning off the mold, replacing insulation, repairing joists, encapsulating the crawlspace, and creating a French Drain on the exterior of my unit to redirect the rain. They also set up my dehumidifier in the space with a wireless meter I can read from inside . Their price was in line and they did everything they promised in good order, good humor, and respect. Three other companies bid and were not even close... in promptness, plan, OR price. I highly recommend Jon and Danny Moore.

The Moore's were AWESOME! Fast to respond and communicated along the way! Very professional!

unknown

The old plastic ground cover was replaced by heavy duty clean plastic. The crawl space was cleaned and mold was removed. Open vents were sealed. A device that monitors humidity level was installed. <br />

Showed up on time, got it done, cleaned up after themselves. <br /> Nicelly done. Then i had a small french drain installed in the backyard as well. <br />

They were very polite, very professional, and finished the job very quickly considering how large the attic is.  I have used them for other jobs before, both bigger and smaller jobs, and wouldn't hesitate to use them again. <br />

unknown

There were 3 workers.   I was very pleased with the results and will be recommending them to other! <br /> <br />

It didn't. Failed to return calls and did not show up for two appointments with no contact letting us know he would not be coming.

<p>Arrived on time. Worked all day and completed the agreed contract. They came back later when I had more water come into the area to try and help me trouble shoot where it was coming from.</p> <p>They did forget to give me the remote hygrometer, so I need to ask them for that. </p> <p>Crawl space looks great and the horrible musty smell upstairs has gone away, so this was really worth doing to make the house smell neutral.  </p> <p>This is an old 1960's house.</p> <p><br /></p> <br />

Although the water intrusion has stopped, which I give them full credit for, I was very disappointed in the finishing of the job. The pipe that takes the water from the house, was about 150 feet in length and went across the front yard, under the sidewalk and down towards the street. When they had finished the installation, friends remarked to me that the pipe was sitting above grade and looked like a long lump in the yard. When I contacted and spoke to John about it, he assured me that it would settle down and become level in a few weeks. So I waited, and waited and some of it went down, but there are still long sections that are not level with the yard, and looks like an obvious repair. I have called him and emailed several times and told him that if it were not fixed by end of last year that I would let others know via this review. I had thought of holding money back, but really liked and trusted him, so I did not. Now I wish I had. It's too bad. If he had just been professional enough to finish and do what he said, I would have given him a very good review.  <br /> <br /> <br />

This company receives all F?s from us, based on their ?encapsulation? of a 900 square foot crawl space, $6,898.  We experienced poor workmanship, cheap quality materials, inflated pricing. Very poor responsiveness when we brought this lack of value to the attention of Jon Moore and Danny Moore over the past 3 months. Below is the actual invoice with the specifications. The crawl space remains incomplete, as verified by two consultants we called in after the so-called completion of the work. <br /> <br />  The work happened the week ending Oct 2, 2015, and one example says a lot: it took until Jan 6, 2016 for Jon Moore to deliver the remote-hydrometer clearly listed in the invoice-specifications, and this hydrometer was the cheapest Acurite model available, $19.99 at Amazon. <br /> <br />    The $1,200 dehumidifier which was described as a Santa Fe Conpact II orally (a unit specially designed for crawl spaces) turned out to be a Walmart GE APEL70 for $219, leaving $1,000 of dehumidifier to be accounted for. A Walmart model for $1,200? <br /> <br />    There has never been a walk-through: the walk-through set up for Oct 8 by Jon Moore was cancelled the day before, and after that came one month of fruitless back and forth. So we got the crawl space inspector (who had recommended the company unfortunately) to call them, and Nov 20 they agreed to come out on Dec 10 (a three week delay, and two months after the original work. But they cancelled the day before. Meanwhile the crawl space sat unfinished with vapor barrier not covering all the earth, barrier falling down, no service trenches, and inadequate ventilation because they used a cheap Walmart dehumidifier which blows up not horizontally. <br /> <br />    They finally agreed to come out Jan 6 after we had the inspector call again,(the second time) and we were hoping they would fix the whole thing up and give some value for the $6,898. Hardly: they re-taped a few of the vapor barrier spots falling down, but missed spots of course, left old insulation still hanging, ran out of vapor barrier, and were reluctant to use tape (costs $25 a roll it was emphasized), covered a little more of the earth (not all) they had failed to cover originally, and mostly worked doing a couple of inches of service trenches which they had barely dug --- if at all --- originally.  Of course, not much value added: two workers were there 3.5 hours and the services trenches remain barely 5? or 6? deep.  I wrote Jon Moore that he was paid $1,350 for the two services trenches and his two workers worked for less than 7 man-hours, and he said that they had done 16 hours on Oct 2: wow, that?s informative about their original work, we paid $1,350 for 16 hours which is $84 an hour to dig earth originally. Even with added hours for 23 hours total it's $58 an hour, a little much for digging trenches (which aren't even dug and useable! for service people to access the area?service trenches are still not completed). <br /> <br />    Jan 6 they set up an old used battered blower they had hanging around and that is supposed to cure the circulation of air in the crawl space: hardly, it sets up a wind storm and forces air up into living area that creates an odor that people comment about who come in the house. Hardly the recommendation of the inspectors who said gentle circulation of air was recommended.  Don't expect much expertise from this firm, our experience. And the vapor barrier is set down so poorly on the earth that the blower kicks it up into blocking any air in the back from circulating because it is just lying there and is not secured (as the invoice says it will be). <br /> <br />    Promised on the invoice are four metal support struts to replace the wooden posts in the crawl space, and those four struts have never been supplied: Jon Moore says they used the money to haul away garbage (mainly their work garbage!), even though the invoice already has $225 for removing garbage and rocks (see invoice below), not to mention the $435 to remove the old insulation which includes hauling it away.  So, $489 strut money and $225 trash money and part of $435 insulation money all adds up to an awful lot of trash-removal money! and no metal struts ever supplied. And old insulation still remains hanging down from the joists: hard  not to see this old insulation, but evidently they were unable to see it. There was plenty of removal money in the invoice, they just wanted to add more profit, namely $489 for supplying no metal struts, evidently. <br /> <br />    It turns out they had another job the same week Oct 2, so of course, they could not meet the Wednesday deadline they had promised, instead little work was done Monday and Tuesday and Wednesday, and the deadline lopped over into Thursday and finally on Friday they had a whole gang of people there in the crawl space all bumping into each other and scampering ineffectively to meet a 4:00 p.m. deadline ? like a comedy out of Home Alone where everyone is late for the airplane.  Poor planning which leads to poor workmanship and they were paid $6,898. Can you get the job done by Wednesday, they were asked before they started work: of course, they said, when we say we can we will; we'll work all night if need be ... that isn't what happened, though. <br /> <br />    Cheap materials: 6 ml maybe 8 ml vapor barrier (they're not sure, said the worker) not 12 or 16, no trouble taken covering around the supports or follow the wall contours, and certainly no effort taken to get to the back of the crawl space: but then since no services trenches were dug, of course the back remains inadequately treated.  Unfortunately, the escrow paid them immediately and so once they had the money, we had little chance of actually getting them to do anything except not return calls or messages and deny and make ?dog ate my homework?-type  excuses, and generally just stall for three months:  Oct 2 through Nov 2 through Dec 2 through Christmas and into Jan 2 and finally they came out Jan 6 and did 3 hours of work: the whole dealing with them is useless so we have gone to Angies List Complaint filing. <br /> <br />    The $65 inspection-estimation fee paid Danny Moore in cash four weeks before Oct 2, no receipt given: it took until Jan 12 to get it back, even though Jon Moore agreed soon after Oct 2 to return it ? how can it be explained that you owe the $65 fee back and you stall over three months to send it?  and at first, Danny Moore said the refund was already in the invoice ?. anyone see a minus-$65 in the invoice below? hardly. <br /> <br />    Forget the 10% Angies List Discount advertised by Moore Home Services every month in the Angies List Magazine? we figure if you tell them beforehand they just up the invoice 10%, and if you tell them after they just say no way you had to tell us before (so they could up the invoice 10%). <br /> <br />    In sum, this company took in $6,898 and we figure we got at most $4,000 in value and probably less: we had two independent crawl space inspectors (one a state energy consultant) come out and their evaluations of the work were totally negative: you did not get your money?s worth, these inspectors said.  For us, using this firm has been a disaster, a definite F in all areas. <br /> <br /> ===Estimate from Moore Home Services exactly as received ===== <br /> <br /> Before removing or cleaning anything we would set up a 3200 cfm air scrubber on the outside of the building tied into one of the foundation vents to create a negative pressure in the crawl space. This will keep dust, mold and odors from traveling upstairs and harming tenants. <br /> <br /> Next all the crawl space vents will be sealed using foam board and expanding foam. All visible floor penetrations such as holes where wires and pipes extend through the sub floor will also be sealed. <br /> <br /> Once everything is sealed and a negative pressure has been created we will begin the project. The project would start

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They did a good job on sealing up the basement. The french drain was a bit of a challenge. My car port was still flooding after a good steady rain. When they came back to fix, they removed some nice gravel that they installed originally and dug a little deeper and put in some stuff that was butt ugly. I didn't make a big deal of it because ultimately what I wanted was the flooding fixed. Getting them back to fix the problem took weeks. They often didn't return phone calls. The main guy said he had come out to look, but he didn't bother to tell me. The second time didn't fix it either. They finally came out a third time to work on the french drain after many phone calls and most of them not returned. I was told their answering service wasn't working a few times. Internet problems or something. But that went on for weeks. They finally sent someone out and they brought the drain further out from the edge of the car port. (The original problem they said was they couldn't dig any deeper because the edge of the carport had cement that was beyond the edge. My thought, they should have moved it back the first time when they realized this. The description of the ditch on estimate was it would be 12 to 18 inches deep. It was nothing close to this. I tried to point this out, they sort of ignored me. This whole miscalculation really wasn't my problem.)  They pulled ditch out on the other side of flower bed and made deeper, they put the crappy looking rock back and told me if it didn't work this time they couldn't do anything else. They pointed out how the hill on the side, (They put the drain in the front.) was so sloped that rain water was likely coming from there. Luckily this drain mostly fixed the problem. I felt they completely misjudged the drain situation. They bid low and that was tied up with some other work. So I can understand how their profit was trickling away. However; the way they handled the whole thing was unprofessional and careless. Due to this I decided I would probably not use them again. If you hire them to do their specialty, crawl space sealing, treatment and remedy, you may be happy with them. Just know you may have to deal with some issues around getting them to call back, etc. <br />

unknown

It went very well. It took a few weeks to get on their schedule. They (like all good contractors in the area) are very busy. It took a few calls to get in touch with them initially. They are a very small, family business. It was worth the wait. Jon came by to give me an estimate. I had received other estimates and his was very reasonable. They showed up when they said they would. It took two days to complete the project. I inspected the work after the first day and relayed some of my concerns to Jon. He came the next day and took care of everything. They had some difficulty with the electrical connection to the dehumidifier. It was not something they caused, it was caused by previous electrical installation. They fixed the problem and got everything working. They were courteous and respectful of my house. All were easy to work with. <br />

unknown

After his evaluation of the attic and talking with me about the problems he found, he said he would email me an estimate of the repairs. I never got an estimate or heard from him again. <br />