This pro is under review.
Find a similar pro in your area who's available now.
Morning Star Windows & Siding of KC Inc
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door - Repair,
About us
No matter how small or large a job, we are committed to quality, service, and attention to detail as your window siding,door replacement and installation contractor. At Morning Star Windows & Siding of KC, our professionals install the highest quality windows that fit your budget.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Custom Windows, Door & Window Installation, Energy Efficient Window Installation, Garage Doors, Hardie Siding installation & Fiber Glass Window Replacement.We install Gutterering, Storm Doors, Vinyl Siding installation, Vinyl Window Installation, and Patio Doors.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.771 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 4% | ||
| 6% | ||
| 3% | ||
| 1% |
Showing 1-25 of 71 reviews
Chris W.
Jul 2016
unknown
Steve S.
Feb 2016
unknown
Michael M.
Jan 2016
unknown
Chris W.
Jan 2016
unknown
Pat C.
Jan 2016
Well after they were finally able to schedule the installation. Very happy with the quality and installation of the windows. <br /> Installation crew was excellent and they clean up after themselves. <br />
Renee G.
Dec 2015
unknown
Response from Morning Star Windows & Siding of KC Inc
"Our company installed only a week and a half outside of time frame discussed, when we were setting delivery of windows there was not a place in your garage and we delivered windows on a Thursday with you saying you were comfortable with the being set in front of garage. Our windows were delivered at 8:30 in the morning and 3 were stolen by 10am. It is common practice to deliver without placing in a garage, we re-ordered at our cost and had windows installed as soon as they came in. Our installers were there before 9am and finished by 6pm. All work completed was quality work and the windows with wraps look great. We apologize for any inconvenience, we strive for excellence. Thank you, Melissa"
Kathryn C.
Dec 2015
The company still needs to replace a dented screen. They have attempted to complete this replacement once, but are now ordering another screen. I would this to be completed as soon as possible.
Response from Morning Star Windows & Siding of KC Inc
"It did take us longer to get to you we apologize for the time it took to get to your job, we are glad your windows are in and look great. Thank you for your business."
Melissa T.
Dec 2015
unknown
Response from Morning Star Windows & Siding of KC Inc
"We apologize for the inconvenience of the time it took to complete your windows, the windows that we're in you home had been nailed in many places as well as screwed in each window took twice as long to get out. We had rain that delayed our finish on the job before yours. It is good practice to finish the job your on before starting another job. Our crew had only 2 guys for 2 1/2 weeks due to 1 of installers having a mom in Indiana that had heart surgery. We did our best with our cicumtances and our installers 90% of the time start at 8:30 in the morning. I did respond to calls and text messages, all build out were completed while you were out of town and job was completed the Saturday we had dicussed. Again we apologize for time inconvenience the job was a harder job than antisipated."
Jenny P.
Nov 2015
unknown
Response from Morning Star Windows & Siding of KC Inc
"We apologize for the 1st installation date not working out, when we scheduled installation the crew had 3 windows to install at another home and your 5 windows at your home. We had discussed your installation was not the only one scheduled prior to setting the date. We would have installed your windows 1st had we known you had a Wedding to be at. Our crew was on the way back from Home Depot and you cancelled our installation for that day. We scheduled for the following Saturday to accommodate work schedule, they were there at 8:00 and worked to completion. We spoke on the phone prior to scheduling, I did return phone calls and installation was around 6 weeks as discussed in our original meeting for measuring windows. Again we apologize for having to reschedule and any inconveniences Thank you, Melissa"
Debra P.
Nov 2015
I had 2 pieces of fascia blown off in a wind storm. I called several companies to get estimates, but every company I called either told me they were too busy, the job was too small or they just did not call me back. I called Morning Star on Wednesday afternoon and received a call back within the hour. I explained what I needed (I originally thought it was siding) and Melissa asked if I could send her a picture. I sent a picture and within 5 minutes she called me back, told me exactly what it was, and told me how many feet I would need. She also explained that they guys were very busy, but she thought they could fit me in sometime in the next week as the crew would be in the area. Friday she came by my house to do a color match and the guys showed up on Saturday to replace the pieces (after she texted me and asked if that was OK). They did an excellent job and were done in about an hour and a half, including clean up. It looks fabulous and the color matches perfectly. I can't say enough good things about her and this company. She was very responsive and even game me pointers about caulking some pieces in the siding where there were gaps. I will definitely use them in the future as we have some doors that need to be replaced. <br />
Response from Morning Star Windows & Siding of KC Inc
"Thank you for taking your time to write a review, it was very nice to meet you and we're glad we were able to help you with your repair. Please call us if you need anything. Thank you, Melissa"
.
Nov 2015
Went good. <br />
Response from Morning Star Windows & Siding of KC Inc
"Thank you for your business, we are glad everything went well and call us if you need anything. Thank you, Melissa"
Judy W.
Nov 2015
unknown
Response from Morning Star Windows & Siding of KC Inc
"Thank you for your patience it did take a little longer than we expected, we apologize if you felt we did not communicate well its always helpfull to know how we can do better. Thank you, Melissa"
Juniper H.
Oct 2015
unknown
Response from Morning Star Windows & Siding of KC Inc
"Thank you for taking your time to write a review, it was very nice meeting you and we hope you get well. Please call us if you need anything. Thank you, Melissa"
Twilah H.
Oct 2015
I wish I could give this company a better rating but I cannot do so in good conscience. The quality of the windows and installation is very good. The price was fantastic. The crew cleaned up after themselves. <br /> I was not told until AFTER I had made the down payment on the windows that the company was scheduled at least 6 weeks out for installation. The explanation for the delay, which is that we were having an exceptionally wet summer, and they could not install in the rain was valid, it just would have been nice to be advised of the anticipated wait time in advance of the purchase. <br /> The install actually happened 11 weeks after the initial payment was made. While circumstances beyond the company's control, like weather, are understandable, lack of communication is not. When I followed up to find out an approximate time for installation, there were long delays in response from Morningstar. <br /> The first two times I got a slow and dismissive answer regarding my questions about an approximate install date, I accepted the response given by Melissa, which was that the rain had pushed their schedule further back, and that additionally, their Angie's List offer had resulted in a great deal of work. When the delays continued, it became clear that in addition to being a professional salesperson, Melissa is a professional excuse maker. <br /> If your company gets behind due to high volume or other circumstances; the professional response is to hire more help if necessary to catch up. Clearly this is not a strategy this company employs. When I finally got an anticipated install date, first, the company from which Morningstar gets the windows allegedly did not have my order ready, which resulted in another delay. Really, I placed my order in June and the windows weren't ready in August? I believed it at first, but upon more reflection this seems highly unlikely. So we rescheduled. <br /> We were first told to expect the installers at 8am. We were only advised of a time when we asked, an approximate time was not offered. Then we were told that we could expect the installers at around 10am. The installers didn't arrive until around 2pm. When we inquired where they install crew was at around 11am, Melissa responded that they were on their way, that they just had to get tools from another work site. When I complained to Melissa of the delay after the install, she showed me pics of the "tools" the crew had to retrieve prior to coming to my home. The "tools" included enormous scaffolding. If she knew they had to break down something so involved, which she clearly did know, she could have told me so that I could better plan my day, but clearly she chose to keep me in the dark. Additionally, mortar had to be added into a front window as a gap was left due to the difference in thickness of our previous window and the new window. We asked that the mortar be added before it rained again because rain could get behind the brick facade and cause damage to our home. Melissa said she would have someone add the mortar right away. Several days later and after two rains, someone came back and added the mortar. <br /> Let me summarize by saying we are happy with the quality of the windows and installation. The crew was courteous. However, due to the lack of honest communication I would not work with this company again. Also, after the install I did some math and it became clear that the price I paid divided by the number of people on the crew working, the number of hours worked, cost of actual windows, and profit and overhead for Morningstar's owners; it was clear that there was not much money to go around. In the future I would gladly pay more for better service, which is my disposition in most purchases. I was also disappointed that the failure in communication set by ownership has trickled down to the crew. The crew abruptly left after working the last day of install without telling us they were leaving. Too bad for them because we had prepared a decent sized cash tip that they missed out on. I emphasize the challenges with this company are clearly at the owner/management level and not with the crew. I cannot recommend working with this company.
Response from Morning Star Windows & Siding of KC Inc
"We apologize for some lapse communication , the weather did effect us getting to our customers as quickly and it made it difficult to know how we were going to get you scheduled , however we did discuss at time of our 1st meeting that it could be 6 weeks and if it rained that would effect our scheduled installs. It is not our practice to hire random crews to do our work we want insure the work being completed is great quality work. We did not anticipate there being as long of a delay in scheduling your project. I was not anticipating pulling off the tools from the previous job the morning of your installation but they it rained them out the day prior to your installation. We do commonly start between 8 and 9am and it is not common for us to be as late starting when our customer expects us earlier. The mortar having to be done was not expected and we got someone out as quickly as possible. It is our goal to do a great job every time sometimes things don't go as well as we hoped for but we do try to make sure that we take care of all of our customers. Thank you, Melissa"
Paul R.
Sep 2015
The going was slow at first due to a very wet summer which put them behind schedule on a number of job sites. This caused some delays in communicating with us regarding eventual dates for our job, though they apologized profusely for these communication issues. Yet, once the weather looked as if it were going to cooperate for successive days, they responded quickly, efficiently, and very professionally. The team leader was most polite, and accommodating. He and his team worked tirelessly into some later-than-usual hours to get the job done and done right! I would recommend this company to anyone. <br />
Darrell L.
Sep 2015
<p>Had some scheduling issues, due to weather but that is to be expected. Crew was courteous, professional and willing to answer any question. They are extremely hard working and work long hours to make sure work is completed in a timely manner. Cleaned up work area daily and stored material neatly. This company used high quality material and installed it professionally. After work was completed, they hand wiped all finger prints and smudges. When work was complete, they walked with us around house to make sure, we were satisfied. I would not hesitated to recommend this company to anyone. House looks great and I will never have to paint again.</p> <br />
Response from Morning Star Windows & Siding of KC Inc
"{Member's name} Thank you taking your time to write a review we appreciate your business your home looks great. We also want to say thank you for your patience with our scheduling this summer it was the wettest summer we gave had in years. We are so glad the rain has become minimal it has helped us to get claught up .We are so glad you're happy with the way everything looks. The guys also thought you and your wife were such nice people and mentioned that you gave them donuts they appreciated your kindness. Thank you, Melissa"
John C.
Jul 2015
This is the second time I've used them. They were very courteous, professional, and polite. I gave them the order and the job was finished on time in about 6 weeks. They have excellent service and very good follow up. They even stayed and did extra work they weren't anticipating and they didn't complain. I would highly recommend them. I also highly recommend the quality of their triple pane windows. Our home is much quieter.
Response from Morning Star Windows & Siding of KC Inc
"It was nice working with again, thank you for your review and we appreciate your business. Please call us if you need anything. Thank you, Melissa"
Antonia D.
Jul 2015
unknown
Michael S.
Jul 2015
unknown
Response from Morning Star Windows & Siding of KC Inc
"We apologize for the installer being rude, he is no longer working for us and we have been working with a crew since December that is polite. We would be happy to to set up a time to come out to try to resolve issue. Thank you, Melissa"
Mary J.
Apr 2015
unknown
DAN P.
Mar 2015
They were very good. I've used them before. I've them twice. It went very well. They came and did the measurements. The install was delayed because they had a siding deal going on. The installer they used was very experienced and he's a terrific installer. He does really good work. I have to order the windows, it took five weeks to get them in. The windows are high quality. I like the windows and the installer was excellent. The price was good. I would use them again.
Response from Morning Star Windows & Siding of KC Inc
"Thank you for taking the time to write a review, it was nice working with you. Please call us if you need anything. Thank you, Melissa"
Doug B.
Mar 2015
It went well. Installation done by a Morning Star crew. They were courteous and cleaned up afterward. Two windows were delayed due to the factory failing to send a required piece of hardware. Everything else went according to schedule. <br /> <br />
Response from Morning Star Windows & Siding of KC Inc
"We appreciate your business, it was very nice working with you on your window project. We are glad that you are happy with the windows, exterior and interior trim work. I do appreciate how courteous the guys as you mentioned in your review. They care about the job they are doing and that's very important to us as the business owners as well as it's important to homeowners. We thank you for your patience on the delay from manufacturer and was glad they had a quick delivery time for parts to mull the windows. Thank you, Melissa"
Tom F.
Feb 2015
I liked them. They were always prompt in returning calls and communication wise. There was little bit of a glitch in having somebody come out and do the work, but quite honestly there was nothing that stood out. I would use them again. I actually was pretty happy with them. Their price was pretty good. I think the quality was good as well.
Jennifer B.
Jan 2015
unknown
Michele N.
Dec 2014
Melissa was the contact person and she is very friendly and nice. Described the product well. Ordered the windows and the installation eventually happened 8 weeks later after several phone calls. Melissa was slow in returning calls and text messages. Installation went smoothly and cleanup was great. Windows seem like they are good quality and I was pleased overall. <br />
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Morning Star Windows & Siding of KC Inc is currently rated 4.7 overall out of 5.
Morning Star Windows & Siding of KC Inc accepts the following forms of payment: CreditCard
Yes, Morning Star Windows & Siding of KC Inc offers free project estimates.
No, Morning Star Windows & Siding of KC Inc does not offer eco-friendly accreditations.
Yes, Morning Star Windows & Siding of KC Inc offers emergency services.
No, Morning Star Windows & Siding of KC Inc does not offer warranties.