MORSE MOVING & STORAGE, INC.

They were awesome. The crew worked hard and moved everything without issue. Great experience

They were so efficient and kind. No complaints at all! Annmarie helped me through the entire process as well!

Highly recommend. Larry and Mo were so great to work with.

We had a fantastic experience throughout our entire transition and wanted to highlight the wonderful team members who made the process as smooth as possible. Jeff Marcero initiated the great experience with the home visit/inventory. He was incredibly helpful in providing pertinent information for our move, regardless of whether we ended up moving forward with Morse Moving/Allied Van Lines. He was kind, informative, and diligent in his approach to give us the most accurate information we needed as we reviewed our quote and vetted other companies. Jeff’s customer service and sincere approach stood above the rest. We appreciated all of our interactions with him, and he was always quick to get us the information or help we needed. Tracey Pritchett did a great job of navigating multiple moving pieces and provided a positive and encouraging customer experience throughout every interaction. Tracey was incredibly responsive via both phone and email, and was a joy to communicate with each time. We also appreciated her swift and genuine help in navigating a claim for a damaged item upon delivery. Ray Sr., Ray Jr., and Issac were phenomenal on loading day. They communicated clearly, worked efficiently, and demonstrated great care for our items and the property. They even adapted some of their processes to help us efficiently clean the home and complete other required move-out tasks. We were incredibly thankful for all the loading team provided and were impressed with their consistent diligence and efficiency. Chris and Jake were fantastic to work with on move-in day. The team did well to operate through limited parking and longer distances to our new place. They efficiently organized and placed our items in the desired location, reassembled the necessary items, and demonstrated friendly customer service throughout the process. The entire team provided such great care and service throughout every step of our move. We cannot imagine navigating this transition without their services. We clearly made the right choice, and will emphatically recommend Morse Moving and Allied Van Lines to anyone we know looking for a moving company.

The driver was EXCELLENT. Larry was very attentive, highly communicative, friendly and experienced. The loading and unloading crews were experienced and treated my belongings and freshly painted home with the utmost care. I would hire them again in a heartbeat. IMPORTANT NOTE: The sales and contracting process with Morse Moving (Allied) was smooth and thorough. The price seemed reasonable, though not the cheapest. The communication was good right up until THERE WAS A PROBLEM when the unloading crew didn’t show up on the agreed and confirmed day of delivery. All my belongings were in a giant truck on the street outside my house, with no one to move them. The assigned coordinator, Tracey, blamed it on the driver of the truck, threw her hands up and said there was nothing she could do (so much for coordination!). On reflection, it turned out the coordinator had no useful function, except to call me and tell me what the driver already told me, completely redundant. The coordinator had no idea where the truck was at any given time and did not know when it would arrive. Neither did the coordinator know who any of the crew were. She had vetted none of them and had no contingency plan whatsoever. A useless role in my experience. Though I had to miss additional work time to oversee the new delivery date with a replacement crew, the sales person and the coordinator said it’s all out of their control. They took no accountability whatsoever for the outcome of the move that they sold me. I tried to contact the general manager, Adam, to discuss the lack of accountability and impact to my schedule. But he hasn’t returned my call. It’s a shame that Morse Moving and Allied dump their poor management and planning on a guy who drives a truck, then tells the customer to go pound sand. What an extremely poor business model. Beware.

I recently used Morse on a $30,000 interstate move. Our goods were in storage for seven months and given all the transfers that had to take place it was not a surprise that we had about $1,500 in damaged and missing goods. Most of the damaged goods were repairable. Morse advised that I had to fill out a claim form for each damaged item and that missing items could only be reimbursed if the absence was noted at the time of delivery, which is a near impossibility. I did fill out the claim forms, which were tedious, and was finally contacted by a representative requesting valuation on several items for which I had no information and, because the many of the items were repairable, value was irrelevant anyway. Nevertheless, instead of just sending a furniture repair person (as has been my experience with moving companies in the past) I was told I needed to provide individual appraisals on things like $60 lamps Then, in 30 to 60, days an adjuster would be sent out. I finally gave up on the third-party insurance administer and advised the representatives that I had been dealing with at Morse that I was requesting that Morse take financial responsibility for the loss and damage. That request was met with silence. Whenever funds were due from me, they needed to be wire transferred the same day or charged in advance to a credit card. When the shoe was on the other foot, that timely attention to detail was not reciprocated. There are plenty of moving companies available. I encourage you to chose one that will stand behind its work and accept responsibility for the miscues that will inevitably happen in this business.

Not good! Called 2 hours before move and said wanted to reschedule for almost a week later due to mechanical issues. What can I do, I had to be out of my place the next day. They call me back later that night to say they would be at my place the next morning at 8 AM. Guess what? They failed to show. Called their manager who suggested I rent a UHaul truck and move myself. Worst experience ever!

The most professional young men,without judgment. Polite, called when they were on their way, prompt. Packed and loaded down an elevator for 3 straight hours.

Excellent. Everyone I worked with, from the first phone call to the last box, was helpful and friendly. Who would’ve thought that moving an entire household would be so smooth. The best part is that not a single item was lost or damaged! I would recommend this company to anyone with an upcoming move.

Wonderful, arrived at time stated, packing and pickup was done in one day, actually in less than a day. Packers were excellent and very professional. They were very respectful of my things. I could not had better service. They did not leave a mess when they were done The driver was in contact with me on several occassions throughout trip. He arrived on time. On arrival in Fl delivery went quickly and was on time.. I arrived on 22 Apr 2018 and started unpacking 24 Apr.. Finished last 4 boxes 5 Nov. I found no damage to anything. Most amazing. those young men who packed my belongings did a great job.. I deffinatily was very satisified with the service I received..

Every step of the way, from the initial request for information to installing us into our new home, was professional and pleasant! Every point of contact gave me the information I needed. Our packing and moving team was fast, polite and hardworking. Not one thing got broken! Best move ever. Hire them now!

Every step of the way, from the initial request for information to installing us into our new home, was professional and pleasant! Every point of contact gave me the information I needed. Our packing and moving team was fast, polite and hardworking. Not one thing got broken! Best move ever. Hire them now!

It went really well. Movers CJ and Travon were very helpful, careful with items and professional.

Very nice again have been for a long time .

Overall it was great experience and they did a good job. We were satisfied with them and will use them again.

My husband's work paid for this company to move us, so it was not our choice. Because the movers would not insure anything we packed ourselves, we opted for the partial packing where the movers would pack anything breakable. They quoted us a 3 day move across town, packing day 1, load truck day 2 and deliver on day 3. They ended up moving us all in 2 days, so that is a positive. The problems we had were with the guys who showed up. Three guys came, 2 were great and worked very hard but the third was terrible. He broke items, attempted to hide them from us, went through the cabinet in our bathroom (had already removed anything 'steal worthy') and broke a blind in our new apartment. We have spoken to Morse about this and are currently waiting for payment on the broken blinds. It has been almost a month since we moved. Like I had said, we had to use this mover in order for my husband's company to pay for our move. In looking at reviews (for allied), I wouldn't have chosen this company if we were paying for it. I still wouldn't use them and we will go with another mover when we move into our new house being built. The sad part is that most of our items are in storage and I won't know what is damaged there until we move in another couple months.

Morse Moving and Storage is an awesome company. They offer assistance with everything, leading you through the entire moving process. The Customer Service was 5 star from the beginning phone call. The men who did the actual lifting and moving were efficient and professional as well. They had an agent call to see if the moving was going as planned and the follow up call was a plus in their favor. I would recommend them to anyone who is moving.

A great moving experience. We have had many moving experiences in the past and this is by far the easiest move to date.

These people were fantastic. They helped with all aspects of the complex and stressful procedure of moving across the border. They were friendly, responsive and professional. The cost was very reasonable and clearly spelled out. No surprises. If you are planning to move from the U.S. to Canada, definitely use Morse Moving. I give them my unqualified recommendation.

The crew sent was typical of all contacts we've had with employees from Morse Moving. They are on time, clean, respectful to the customer, and above all, they move whatever they are asked to move, with extreme care to both the object and the placement - be it temporary or permanent.

By far the best moving company I have ever dealt with. They were fast and efficient. They were extremely polite and helpful. I wish I had found them years ago.

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It was so smooth, fast and made us feel very good about the move,

My move with Morse Moving and Storage (Allied Van Lines) was a big rip-off because their “Total guaranteed not to exceed price” turned out not to be guaranteed at all. Their estimator, Tyler Feree, seemed nice enough when he estimated the job and gave a low bid for our move from Indianapolis, IN to Eugene, OR. We did have other bids for this job and Mayflower's weight estimate was significantly higher than Tyler’s looking at exactly the same stuff. The bait and switch happened when they weighed the load and it was more than they expected. Tyler then called and in an infuriated tone and accused me of having more stuff than he estimated, though there was nothing that he didn’t see on his physical assessment. He essentially told me that the “Total guaranteed not to exceed price" was just a fiction and that they would either leave part of my load behind or make the driver pay for it (asking the driver about that later, I found that this part was a bald-face lie). This may not have been a purposeful bait-and-switch, but this was his job as an estimator to get the weight right, not ours as customers. It would have seemed fairer if estimate overweight was charged the same rate as underweight that would have been refunded to us if the load was lighter than estimated - instead it was about 4-times the rate. They also left hundreds of dollars worth of garden tools behind, even though they were packed together and stickered for the move, and they were also noted on the final walk-through as needing to go. Morse asked me to bring the items to their warehouse myself so they could be added to my load and I did, but they still didn’t ship with the rest of the load. They did ultimately send some of the tools by UPS, but left out all the heavy or awkward tools (axes, sledgehammers, pole pruners, etc.). In the end, I was forced to pay more than $4,000 above the “Total guaranteed not to exceed price" I had been given in writing. I would never work with these guys again and warn you not to either!

Most excellent. The experience could not have gone better or more quickly. Harold and Mike were great, very polite, and very efficient.