Mother & Daughter Cleaning Service

After going back and forth to couple of time we couldn't find a time that was suitable for both of us. Now they are not even reachable and not responding to my emails.

Before I start the actual review, I am dumbstruck that Mother & Daughter Services were from a 2016 award on Angies List … On her facebook page, she touts her relationship with Angies list posting the award numerous times giving the false impression that Angies List is endorsing her, which as you can see below, Angies List does not. PER ANGIES LIST STATEMENT ABOUT THIS COMPANY in 2017: “This provider does not meet, or has not yet met, some or any of Angie’s List’s criteria; therefore the provider is being withheld from category and keyword searches. It is at Angie’s List discretion to update or remove this message and exclusion.” It is apparent, the company’s philosophy changed when they began business in 2016 to present. What a difference a year can make. Here are a few words I would use to describe this company: Unprofessional, unreliable, mismanaged, unresponsive. I believe it is unscrupulous and unethical to require a partial payment for work not yet preformed and then not bother to contact the client. What Mother & Daughter Cleaning Service did not realize (and they probably do not care as demonstrated by their lack of ethics and work attitude using my experience and other reviews) was the lawn debris cleanup was actually an assessment of how well they performed. We live in a 5500 square foot home and we are looking for someone to clean at least once or twice a week. We also have some landscaping projects that we are hiring out also. Obviously, they just didn’t make the cut for any of this. I purchased the deal through Angies List for 4 hours of lawn clean up. After approximately one week after not hearing from them, I sent them an email. No response. I called them and then a date was set within the 30 day guarantee period set my Angie’s list. (Angie will normally only refund prepaid work within 30 day of cancellation.) We had a “gully washer” rain the day before they were supposed to come and it was agreed it was too muddy. HOWEVER ….. During this conversation, the woman, Chrystal?, started a line of insane questioning, How big is the property, etc. I explained to her all of the debris and limb cutting had been placed in piles on several locations on the property. All they needed to do was load the debris in a cart I was providing, use the lawn tractor I was providing to move and place it on the burn pile on our land. She wanted A VIDEO OF THE LOCATION OF THE DEBRIS PILES TO BE PICKED UP AND USING THE VIDEO FOLLOW THE DEBRIS PILES TO THE BURN PILE. Remember, I had already put a deposit down on the work to be done. I told her I could not do video of what she wanted. She then wanted photographs which I sent. I have never had anyone ask for such nonsense in my life. She then wanted to know the distance between the debris piles and the burn pile. What difference does it make since they were using our lawn tractor (automatic gears like a car and a cart?) and she had already accepted the job. She set another date. I waited all day for a no show and no call to let us know she was not coming. I contacted her. She said there was a death in the family. Another date was set. They no showed and did not call AGAIN. I wasted one full day waiting for nothing. I contacted Angie’s List for a refund since Mother & Daughter Cleaning Service Failed to show up for any appointments, failed to contact me when I purchased the deal, and failed to let me know they were not going to come. Cc: ripoffreport.com BBB Angies List Facebook

Great crystal and her team dis a great job making my small patio look and fell much bigger

CRYSTAL and her team were great and professional. They went beyond there expected expectations.

Company MISSED 6 scheduled appointments to do the work, most without any prior call or warning, just did not show up. Purchase was for 4 hours of work. They only worked slightly more that 3.5 hours as I had recorded the arrival time and they claimed that the worker had arrived earlier than they did. Thier actual work was fair however extremely slow as worker was either smoking or on the phone. Only about 1/3 of the work was completed. Hired a different company who completed the remaining 2/3 of the work for the same charge and was outstanding.

This is a poorly managed company.

N/A. It did not go... They have not contacted me for service

I paid for a portion of my service online. Now the owners of the company refuse to respond to requests to schedule the work. After one month of numerous attempts to get them to do the work I finally gave up.

Would not recommend. They were two hours late for our first appointment, then did not arrive with the equipment or personnel to do the work. They missed the next appointment because they "overslept" . Finally started the work about a week later got a call at 9:30pm saying we are finished, bring us a check. After inspecting the work the next morning it was apparent they were hoping to get paid for work they did not do. Bad experience and a mistake to hire them.

Do not hire Mother & Daughter Cleaning!! Crystal stole checks, jewelry, clothes and many other items from our home. She planned and discussed with her workers robbing our home while we were out of town. There was constant no shows or showing up hours after discussed with little or no communication. Excuse after excuse when confronted. She called and begged to be paid in advance or risk eviction from her home by her brother and then did not complete the pre-paid cleanings. Many times she stated her "friends" post "fake" positive reviews to increase her rating on Angie's List. Absolute NIGHTMARE situation if you foolishly use this cleaning service.

Not only do they do a super cleaning job, but very professional, along with sensible business practices!

It went very well very sweet lady very well job didn't have to tell what to do already knew what to do and was on time

They were good.

Well it stayed dirty the moping had foot prints of there tennis shoes no dusting and very rude. But of all that my rings a gold chain and money was stolen from me .one of the gold ring had sentamental value I'm so hurt and depressed I'm so sad never aging will I get a cleaning service

Very professional and also very friendly, amazing work that they do! They were very detailed oriented we love them and we will refer them to everyone we know. Highly recommend them !

They had me feeling great about my yard thank you very much see you next week

I paid for a deep housecleaning...it was a "special". Only one person came to clean my house. What the young woman cleaned, she did well but she was only one person, and there was a need for more than one person for the amount of time it would need to deep clean a house. I did not receive a deep cleaning...I'd say a "regular" cleaning was done.

I purchased the Angie's list offer for this group. After no one showed up for our first scheduled appointment, I called the number and no one even knew about it. Rescheduled for today and over 4 hours after their time, no one has shown up nor called, again.

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They did a great job.

Very well. The front of the house looks a lot neater.

The person who showed up did a wonderful job and was very helpful.

CRYSTAL and her team did a great job!They were on time and they treated me with the up most respect ! I am going to hire Crystal for bi weekly cleaning because she is a very detailed cleaner !

I was soooo happy and excited about how clean my house was. I can't believe how punctual and organized she was . She now has my business every other week.

They came yesterday, after 5 rescheduled appointments. I paid for 4 hours, and they left without doing the few things I asked them to do. I informed them I only wanted them to mop, vacuum, and dust. They are just not Angie's List worthy.