Mr. Appliance of San Antonio

1st Technician said he fixed it and I was charged $179.00 in Sept. 2019; in June 2020 another tech came out and did the same procedure; $182.00; Sept 2020 3rd tech came out and said I needed gaskets on the doors ($681.00) first two tech diagnosed it wrong he said. I got refunded for the last time out but not the first time. I'm not a happy camper. Retired military on a fixed income.

It was terrific. The dyer was something small. Since they have come out so many times, this time is was free of charge. They come out as many times as it takes to fix the appliance without charging you extra. Very knowledgeable on appliances. Honest and trustworthy.

I would never hire their team again and I recommend that anyone reading this goes with another company.

The dealer recommended that I contact Mr. Appliance to repair the oven. Over the course of a month I made numerous phone calls, they came out to the house twice and the part was not ordered when it should have been ordered. The first visit was cancelled by them with no notice and rescheduled after I took off of work to meet them. After waiting three weeks, Mr. Appliance apologized for the mistake on not ordering my part and got it ordered. I was charged for two service calls and they never did fix the oven or identify the issue. The part that was ordered was not needed and was returned.

I utilized Mr. Appliance after calling in a problem with my 14 month old ULine Beverage Cooler. I contacted ULine directly and because it was so close to the 12 month warranty, they said they would cover the anticipated repair and gave me Mr. Appliance's number as one of their authorized San Antonio vendors. I called and set up an appointment and Jessie came out to my house to do the evaluation. It was a bad circuit board as predicted by ULine and he ordered the part and told me they would be in touch when it came in. He also told me this was a known problem with this particular model of ULine and that they have all been having problems withing the first 6-18 months. About a week later I had the call and they scheduled the repair the following day. Jessie came back out and did the repair and told me I owed $166 for the labor. I was under the impression that ULine was covering the whole thing and told him so. He was very understanding and asked that I call ULine to straighten it out and then contact Mr. Appliance to let them know the outcome. I contacted ULine the following day and they told me they were only covering the part so I asked to speak to a supervisor. The supervisor was out sick and I was offered the opportunity to leave a voicemail which I did. About an hour after that call Brandy from Mr. Appliance called and asked about the payment. I told her what was going on and I could tell she was concerned that they had not received their labor charges when the work was performed. Since up to this point Mr. Appliance had done nothing wrong, I told them I would pay them and then if I won my argument with ULine they could refund my charge. She agreed this was the best course of action and wished me luck. The following business day the supervisor from ULine called me and without argument agreed that they should cover the entire cost of the repair and to have Mr. Appliance bill the entire cost to them. I called Mr. Appliance and told them and asked that they refund my credit card charge. For some reason they told me they couldn't do a credit card refund and would have to send me a check and that it might take a week or two. I thought that was odd but let it go. After not receiving anything for about 3 weeks, I called and spoke with Brandy who told me I should have been paid and she wasn't sure why I wasn't. She let me know the supervisor who approved these things hadn't acted on this for some reason. I continued speaking to Brandy on several other occasions where the story never changed that the person responsible for these issues had done nothing to settle the refund. Finally, 2 weeks ago I told her she needed to start contacting me with status updates. I have heard nothing from them since and finally called my credit card company today to contest the charge. Any reputable business would have refunded this payment by now or at least contacted the customer to explain the delay. It has been over 2 months since the repair. This was a business transaction that started out with a great repair technician but unfortunately he works for a company that cannot handle a simple administrative matter and the customer was forced to suffer the consequences. I do NOT recommend utilizing this business!

They ordered a part, and I still haven't seen it yet. The attitude of one of the technicians was not my favorite. He implicated in his written statements that I said something about paying for the parts and he didn't believe me. I didn't think that was appropriate. Their technician needs to think before he speaks. They didn't seem very knowledgeable about the product.

I probably would not use them again. We are just not sure that he repaired it the way it should be. It still one of the complaints that we had was that it made quite a bit of noise and he didn't repair that or fix that and it is just lack of trust maybe in what he did.

It did not go well - the service technician came to my house looked at the washer and stated that the problem must be the motor since the locking mechanism was functioning properly.  He never took off the cover of the washer to look at the motor.  He ordered the motor, which he stated was in a warehouse in San Antonio but that it would take a week to get that part and return to install it.  He needed half the cost of the motor up front - $300.  He received payment.  He returned a week later and when he took the cover off of the machine he saw that the motor was fine.  He then called Maytag to ask for help.  After troubleshooting with Maytag it was determined that the issue was merely a small pressure clip that was not  making proper contact- he stretched the clip and problem solved.  No $600 motor needed.  Next he proceeded to charge me over $300 for this repair.  Since he didn't do his job on the first visit by taking the cover off and seeing the motor was fine he caused us to wait another week for his return.  I said that a $300+ charge for this repair was too high. He agreed but said his hands were tied - he finally said he could get the cost down to $250 and that I would be sent a $50 refund.  He left after a couple days I called Mr. Appliance and asked about the refund of $50. They stated that the manager would approve it and send a check to me.  After 3 weeks of my constantly calling them they finally sent the check to me.  The fact that I had to constantly call them to get them to send the check was very annoying since they received my payment immediately.  Also if the technician had examined the motor in question on the first visit this whole situation could have been resolved quickly and economically. <br />

I've successfully used Mr Appliance before and they are one of few authorized repair companies for Bosch and Miele. Rei, second repairman who did the repair, was polite and efficient. I was very satisfied with the ultimate repair and repairman. There were, however, significant issues with the first repair man. He complained repeatedly about the length of time to do the analysis of problem, and the fact he had two more repairs to do, He didn't appear to know what to do, wanted Miele help desk to tell him where the thermometer was (they wouldn't but offered to send the manual), and eventually ended up calling Rei multiple times for help. At one point he suggested we just order all the parts it could be and return the ones we didn't need - of course, I'd have to pay 50% of cost upfront. Given these issues, I requested that Rei come to install the new parts and complete the repair. It took multiple calls and three appointments to finally get Rei here. It was a hassle and took 7 weeks for the repair between waiting for the parts and getting a knowledgeable person to our home. Better customer service was in order. I'd use Mr Appliance again but not the first repair person. <br />

<p>service went well.  he replace a 40 year old outlet the oven was connected to.  this was after another service company previously looked at why the oven wasn't working and said the oven had a loose wire.  It wasn't a loose wire on the oven.  It was the outlet which was identified immediately with a simple electric measurement...</p> <br />

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Great people and company. Highly recommended. <br />

Washer was broken but technician took the time to explain reason. Also recommended brand that is easy to service by most technicians. <br />

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We had a confirmed appointment for Saturday, Dec. 6th.  They called on the 6th to said they needed to reschedule, which we did for Dec. 12th. Mr. Electric rep showed up on the 12th and examined the stove and gave an estimate to replace the igniters and the spark module.  He then said that in order to do that he would have to remove all five of the burners to get access to the igniters and spark module.  He also said that in doing that, it was more likely than not that he would break the gas lines to the individual burners when unscrewing the brass fittings, and that the replacement of them would exceed the cost of putting in a new unit.  I asked him if he could tell me what it would cost to have them put in a new unit.  He said he would have to check with the office, which he did.  He then told me that the cost of the new unit would be $1899.00 plus tax.  He also said that they would then charge $150,00 plus tax to install the new unit.  I asked him not to order parts for repair yet because I would check with the insurance company to see if they would authorize replacement with a new unit.  He agreed.  That was a Friday.  I tried getting in touch with him on the following Monday after receiving word from the insurance company that a new unit was authorized.  I did not hear back from him.  I called Tuesday and spoke to a secretary.  I explained why I was calling and she said that he would call me the next morning.  He did not call.  I left another message with a secretary and she said that Gabe would call the first thing the next morning.  Again, he did not call.  I called the company again and finally spoke with Gabe.  He apologized for not calling back.  He then told me that I would have to go buy the stove top and then call back and set up an appointment for installation.  I told him that he had not indicated in any way that I was going to have to go buy the appliance and then call them to schedule installation.  I did not mind doing that, but if he had told me, I could have ordered it on the 12th when the insurance company approved replacement.  Mr. Appliance has been a big disappointment and I would not use them again.

So far, it has gone well. They are extremely professional. I am confident that the technician will be able to resolve the issues. I was very impressed with them.

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After the part arrived, Jesus replaced it--but the cup still didn't open. (Didn't know this until I ran a full load later.) When Jesus came back, turned out I needed a new motherboard. He gave me a good discount, and after waiting for the part, Gabe came out and fixed the dishwasher. (Sounds like a bad experience, but they were so polite and professional, I was pleased and I will use them again. <br />

We had a large 3 oven Thermador unit installed in our kitchen. Mr Appliance was hired by our contractor to install the unit. Unfortunately, we were up against the gun given the holidays and needed the unit installed before Christmas. <br /> In the end, all the 2 person crew did was unbox the unit in the garage, wheel it into our kitchen on their dolly and slide it into the cabinet. They put four screws in the front to hold the unit in the cabinet and attached the electrical. All went fine and the head installer was quite knowledgable about the unit. Very personable. <br /> For about 30 minutes of work, Mr. Appliance changed $350. When we questioned our contractor on the price, we were told that it is because Mr Appliance prices the unit as installing 3 ovens and that they did not have a price for a single unit. A total ripoff in my book. <br /> I think the installer was a little embaressed charging us such a ridiculous price. <br /> If you use the company negotiate a fair price up front or look for another company with fair pricing. <br />

Refrigerator installation/hook-up went smoothly; technician (Ray) seemed experienced and knew what he was doing. The guy with him seemed to be in training, but every co. has to do training, so that was fine. <br /> On a different day/different crew, the rangetop installation did not go as well. I asked them to test for gas leaks (standard procedure when any gas appliance is hooked up for the first time, right?) to ensure my family's safety. They said they couldn't because the gas leak detection device and quot;was on a different tech's truck that day.and quot; 15 min. after they left, I noticed the drawer in the cooktop base cabinet would not close. The techs had not coiled up or secured either the metal gas line nor the electrical cord, and they were catching on the drawer every time it was opened or closed. I called the tech right back, again, it was not more than 15 min. after they had left, to see if they would turn around and come back to take care of it. Nope; ended up being 2-3 additional business days before I could get them back out to address the issues. I also asked them (and the company owner) to bring the right device and have them test for gas leaks when they returned. They did end up doing this eventually and fixed the problems with the loose lines as well. Wouldn't have been such a big deal if they had taken care of it more quickly and without my having to get the owner involved. But not testing for a gas leak; I just didn't feel they put customer safety high on the list. I can't imagine not checking for gas leaks on a new gas rangetop (or any gas appliance) installation. Invest in more gas detectiors or train techs to use the old dishwashing liquid bubble trick if they don't have one! <br /> The company quote over the phone is not what you pay when the technicians are done, however; at least not in either of the two cases where I used them. In both cases, I was under-quoted by between $30 and $85. Not huge amounts, but these were for parts that would probably be required on every installation anyway (e.g., who is going to have a spare gas line hanging around their house? - a $30 add-on charge), so better if they'd go ahead and quote the and quot;realand quot; installation charges over the phone to the customer initially, at least telling them about the possible/likely additional cost above the quoted base cost, they will probably incur. Don't quote a specific, flat installation cost and then surprise the customer with and quot;add onand quot; charges when the techs are finishing up and printing out the bill. <br />

It was a pleasant experience. The repair person was cordial, experienced and focused on doing the job right.

They were pretty good. They had to replace the compressor and bring it back. Everything turned out fine.

Was able to get a timely appointment, and service quality was good. Technician took the time to ensure job was completed appropriately, as prior visit resulted in alert alarm being active due to problem with reset procedure utilized by technician.Very polite. Recommend Mr. Appliance for lower end appliances, but not high ticket items. Had them out for an issue with our subzero refrigerator drawer overheating multiple times over the course of two years, without resolution. Asked to check with vendor to see if assistance could be provided to trouble shoot the issue, which didn't happen. They thought the problem was with the owner, not the refrigerator. Had another appliance company out who determined a screw was sticking out in the back of the refrigerator preventing the drawer from closing and thus the light stayed on heating up the unit. So Mr. Appliance is great for routine, uncomplicated appliance problems and their employees are polite and courteous. Just don't have them work on the higher ticket items. <br /> <br />

Great! See full description above! <br />