Mr Build

"Hello Lyman, Thank you for allowing Mr. Build to quote your project. We use high-end doors, so the price is very subjective when making that decision to go with an installer. I would hope that you review the 3.5-star rating since it reflects negatively on our overall score. If we did the job and it was not up to your standard that is something to provide a low star rating for."

"Hello Bruce, I understand your frustration but Mr Build has no control on when our suppliers deliver products. Your front door is a custom height and that is why we could not purchase a door from a local box store. I understand your door was knocked in because of an emergency and you want it fixed asap. We relayed that information to our supplier several times. To give Mr Build a single star, when we have not even done OUR work is inconsiderate as a customer. It brings down our overall rating and effects our future business. I encourage you to reconsider the rating or remove it completely and rate Mr Build AFTER the install."

"Hello Peggy, Thank you for giving Mr Build a 5 star on quality. As for the inspection, that is mandatory from the county and part of the permit process. Part of the inspection requires the shutters being on the home. It is very discouraging that they cannot provide a better window of service, but unfortunately, this is out of Mr Builds control. We had an internal staff member leave and she did not call your inspection in when the project was complete. We did catch it after going through the paperwork and called in the inspection right away. No matter what product was installed on your home an inspection would have been needed. We do apologize for the inconvenience to you. Please reconsider that 3.5 star as it affects future business and it sounds like you were more frustrated with the county requirements than Mr. Build. Thank you, Joe Long (President)"

"Hello Don, Your sliding glass door passed inspection on August 20th and then you went out of town. As soon as you returned, we placed you on the next available time slot for our service technician to come out to clean the windows and install the screw caps (which can not be installed till after the inspection). By coincidence, our service technician was out at your home on 9/10 to clean your windows (which is a courtesy to our customers) and to install a couple of plastic strips. I don't feel that a 3 star review and stating we did not finish the job is warranted. Please reconsider changing the star count as it reflects our overall rating. Also, stating that we did not finish the job, infers that we walked away from the job. When in fact, we were working around your vacation. Thank you for your business. Joe Long, President and owner."

"Hello Tim, Thank you for the comments about the install and work completed. I understand there was a communication issue with what the sales person provided you as an install date and what our office provided. It is company policy that the sales team is not to provide install dates, as they change based on overruns of projects that are ahead of yours or any customers. We have one dedicated office person that provides all install dates and they are given to the customer as soon as we firm up that all the product will be in stock. We try to notify the customer about a week in advanced. The sales person over stepped his position at the company and promised you a date that was not firmed up with our inside scheduler. I apologize for the inconvenience it caused you, as the office staff was unaware that this was not your primary home and that you had scheduled your departure based on what the sales person provided as an install date. Because of this situation we set new internal policies and the sales person was let go from Mr. Build for not following internal procedures on several occasions. Thank you for allowing Mr Build to install your new windows, Storm accordions and panels in your home. Hope they make your home safer when needed."