Mr. Rooter Plumbing Of Greater Cincinnati

Did a good job. Professional and polite.

Dustin did a professionl job cleaning up our kitchen after a major leak: installing new pipes and cutoff valves and new faucet. He also installed a new hot water heater and battery for our sump pump.

Joe was so great and professional and very knowledgable! HE DESERVES A PAY RAISE AND PROMOTION!Your company is very blessed to have such a great employee and better yet a great man! God bless you all and Joe!

Came on a Sunday to replace a bathroom sink that was leaking. Great experience, friendly and professional. This is the third time they have come out.

My girlfriend works for Angi and recommended I use the service. Mr. Rooter reached out quickly and did not disappoint. Their communication is top notch and the service was great. I highly recommend using Mr. Rooter for any plumbing needs.

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Mr. Rooter! I had a great experience with Mr. Rooter when our toilet needed repair. From the moment they arrived, they were professional, courteous, and clearly knowledgeable. They quickly diagnosed the issue, explained everything in a way that was easy to understand, and had the toilet fixed in no time. What really stood out was their respect for my home—clean, efficient, and no mess left behind. It’s such a relief to work with a company that takes pride in their work and treats customers well. I highly recommend Mr. Rooter for anyone needing reliable plumbing service. They made a stressful situation simple and stress‑free.

Jonathan was very professional and pleasant. He addressed the leaking shower faucets quickly in spite of the lack of replacement parts.

Very informative. Extremely nice.

Well. The team was efficient

My tech was vary professional polite and a vary hardworking guy

The technician upsold me on a hydro jet cleaning of my main water line when I just needed it unclogged, costing me more than double the price. They are very expensive, don’t do the job well, and have a really bad warranty policy.

They were great and fast to finish.

I had a great experience with Chad coming out to fix our plumbing issue. He was on-time and very friendly. I could tell he had a lot of experience and I appreciated all the plumbing tips he gave me. Just great service and I had no complaints.

Deshawn Gay was really fast & friendly. Thought I was never going to get my tub from backing up. He made the best happen. . Thanks again.

MR. ROOTER of Cincinnati is an abusive company with a long list of complaints with the BBB to back it up. Long story short, they came to assess a clogged drain, and then assured me they’d be able to unclog it. They then failed to unclog it. Then, instead of just charging me a service fee for coming out, they charged me a full $371.10 for NOT unclogging the drain. Then when I asked to see the service agreement, their supervisor said they’d call the police on me for nonpayment, and they would not allow me to review it. All this as I held my 3 month old baby in my arms. Also, they tried to up sell me with other ways to fix the drain that cost $7,000 and $10,000. I have since found several other reputable companies who charge a fraction of the cost for the exact same fix. If you or someone you know has also had a negative experience with MR ROOTER please send a Facebook message to John Matarese with Chanel 9 to file a complaint. He is very helpful and only needs 3 complaints about a company before he can choose to investigate. Also contact the Better Business Bureau and the Attorney General.

The job was done at a fair going rate price with-out further damage to my home or rearranging duct work. I'am very pleased with this job. I was quoted the same price by another plumber and twice the price by Apollo Htg.Air/Plumbing plus the idea the wall would have to be tore out. Unfortunately ,I had to pay for that ungodly quote in the name of finding the right fair contractor etc etc I >am VERY HAPPY with MR. ROOTER.

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Called Mr. Rooter about getting a new water heater on 11/03/2015.  Someone came out right away and seemed eager to sell the job to us.  The water heater we needed had to be special ordered and we were told it would be available for the installer to pick up at noon on 11/04/2015.  I had not heard a word from them until I called at 3:00 in the afternoon.  I was told the tech had left at 2:00 to pick up the heater.  He arrived at our home at 4:00 p.m.  It was 7:30 p.m. before the job was finished.  Today, 11/05/2015 we discovered a mess in our yard.  Our water had to be turned off at the meter for the job.  Our meter has been pulled up out of the meter hole and lodged on the edge.  There is insulation on the ground around the meter hole and the cover is lying on the ground.  I called Mr. Rooter and they said if the tech left the mess he should clean it up. I spoke to the supervisor and he told me he was going home for the weekend so he couldn't come to see the mess.  But, someone will be out to clean it up tonight.  I'm waiting.  Seems like a slow and careless company. <br /> 11/05/2015- We had to put the water meter back in the pit and clean up the mess.  Today we have no water pressure.  Called Mr. Rooter.  They will call us to let us know when someone can come out to fix this. <br /> Tech didn't come to fix water pressure until 9:30 pm.  But his supervisor is going to call me first thing in the morning. <br /> 11/06/2015- Noon, still no call from the supervisor. <br /> Well, the money is out of our account now.  I guess the job is finished.  Very unprofessional. <br />

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Nick Gray assessed the pitted copper pipe coming out of our water heater, shut off the water and replaced the section of pipe. The whole project took about an hour and a half. Nick double checked everything after to make sure the water heater was working correctly. He was friendly, professional and knew what he was doing.

This company was pathetic. They came out and ran 100' down my sewer line and cleared nothing. The guy them said they would have to water jet it for 700, and they would have to put a clean out in for 1200. Then charged me 185.00 for doing nothing. I call another company and they came in with 200' and cleared the line no problem. Ironically, the clog was about 125' down. I called several companies and they said the typically have 200' on the truck and if not they would send out additional line without additional charge. Mr Rooter also did nothing to clean up after they were done. The other company atleast made an effort

They did a good job on the sewer clean out. They also checked all the pipes during the water heater installation. They were really tidy - very good at cleaning up after the job.