Mtz Cleaning Service

I am SHAKING I am so mad right now that I am in tears because I am mad. ? I paid a cleaning lady $400 to clean my house today. She told me she would be there between 12pm and 1pm. Around 4:30 today I sent her a message and wanted a update. She said she had unexpected circumstances with her kid and she would be there shortly. At this point I am in this weird spot because I am like **** I paid this lady $400 and I don’t even know if she’s going to show up or not because who knows. I mean why wouldn’t you text me and tell me this 4 hours earlier when you were supposed to be there? My owner gave me till 5pm to clean the house because they had someone coming to look at it at 6pm. So I had to call the owner and let them know. Now I had till 7pm to clean the house or I am going to be Charged. I told her she had till 7pm to get there or the locks will be changed. At 6:43 pm she text me and said she had to pick up a helper and is on the way. So now I am truly screwed. I told her to send my money back and she had until 7pm. She hit me with “I am single mom, I’m a business owner, she has cleaned houses, she has No complaints”. Okay I get all that but I also need my $400 back because you can’t do the Job now because you will be there after 7pm!!! The last text she sent me was she will refund 1/2 because I’m not allowing her to do the job. TF. You can’t do the job because you’re not there! Oh and I’ve received No money back by the way. Listen, I understand the single mom life because I was raised by one, I know things are hard but you can’t go around and not show up, not communicate and not give me my money back. I am so ******. I made this biggest mistake my paying her early and I also left her my flat screen Tv to be nice because we didn’t need three TVs.

Metz group did a great job cleaning and helping me with arranging a few items in my house. They were efficient and thorough. I was totally satisfied with their work.

Very professional and everything very clean. Highly recommended will hire again....

The cleaning was very Good

The property was a move-out and had a lot of trash outside. Cindy and her help did a great job. She decided to bring another person to help with the clean-up which was a great idea. I didn't mind paying for additional help, but I would have liked a price quote before making that decision. Cindy was nice and respectful.

I am very satisfied with their service,

They were very professional and everything was so beautiful.

Ms. Martinez was very professional and efficient. She was detailed and I will definitely continue using her services again in the future and recommend her to friends and family.

The person that came and did my housekeeping was very professional polite , was very detailed and it smelled very clean. I would recommend them 100%