Mudslingers Pool and Patio

I contracted with Mud Slingers on March 23, 2021, to build a 16'x32', 6 foot deep concrete swimming pool. From the beginning, it was a nightmare! Brian, the project manager, could never be found. I called and texted him on multiple occasions but could rarely get in touch with him. I had to contact the office to try to find out what was going on. Brian would tell me he'd be at my house at a certain time and rarely did he show up. The pool build was delayed several times and finally the pool was started in early July 2021. Brad was there to get the excavation crew started. He then left the job and told the crew he would be back to check on them. He never came back to make sure the pool was excavated in accordance to the plans and the contract. By the time the rebar was put in and the concrete poured, I then realized that my pool was nowhere near 6 foot deep and it also did not have flat hopper at the deep end as the plans showed. When I brought this to their attention, they said they I didn't ask for a 6 foot deep pool but it's stated in the first sentence of the contract that the pool was to be 6 foot deep. They refused to do anything about it and the owner of the company constantly avoided me. Their work is very sloppy and I had to hire another company to come out and fix all of the issues just to get my pool equipment running properly. I really wish I had done more research before hiring this company. I am in the legal process now trying to hold this company accountable.

Had a really bad experience after Mudslingers installed our pool. 3 years after install we developed a crack about 10 feet long on one side of the pool. After 15 different attempts to get help, no one ever showed up. They tried to get a sub contractor to come look but never happened. 2 years later all the tile fell off one side of the wall. I begged them to come look and they blamed freeze/thaw damage. I hired a structural engineer and he agreed but not because of my fault, Mudslingers never caulked the expansion joint which allowed water behind the tile and caused the damage. Of course they take zero responsibility for anything. All 4 companies I had estimate the repairs could not believe the expansion joint was never caulked. I even paid for a 3rd party structural engineer who gave me a report stating the same. Very poor workmanship and about the worst service after the sale I have experienced. I spent a total of $12,500 to repair both the tile and have the pool re plastered.

Problem: We chose to have Mudslingers build our pool as they promised a fall dig. We were told if we came in with a $9k deposit they would start in September. When making the appointment to come in we were told we would be the next dig, beginning of September. By the end of October they still hadn’t started and they told us even if they did start they wouldn’t be able to finish the pool due to it being too cold to install the liner. I suggested we do it In spring, they said they were even more backed up then. After a 31 minute phone call from the owner where he screamed at me like a crazy person we realized it was not only going to be impossible working with them if we proceeded we were going to get a non warranted liner as the liner company told us not to install a liner unless it’s above 60 degrees for 3 consecutive days. The use of a heater done in cases for example a house is for sale and they need a new liner is not recommended and not warranted.

He did the most fantastic job. He said the concrete I had was not done properly but he did it right. I would definitely use them again and I would highly recommend them.

We met with several contractors for building a custom gunite pool and chose Mudslingers based on their quality of work and design ideas. They use top of the line Hayward equipment and any minor issues that have come up they have been responsive in resolving. Very happy with the pool and our kids love it, Kim also recommended saltwater which we are very glad we chose that option. We've referred him to other friends that he's done a great job for as well.

Went with Mudslingers as they were about $500 less than any other quote.  I should have known "you get what you pay for".  They called and told me they would be on site to replace the liner on a Friday, so the day before I rented a pump and pumped all water out of pool.  It was over two weeks and many, many calls before they showed up to replace the liner.  The install did not go well, as only one of the three had experience installing liners.  That was a statement they made when they arrived.  They were also to paint the coping around the pool, which they failed to do. I called multiple times asking to come out and finish the job, but they never did.   <br /> <br /> Then, a couple of weeks after the install I noticed the water level going down.  A visual inspection by myself found that a seam was splitting.  This is where even more problems began.  I call Mudslingers and was told there was nothing they could do until that had a leak detection company inspect.  I told them that you can plainly see that the seam is split and it needed replaced, but they would not come out to look.  They scheduled a leak detection company to come out which took over three weeks.  When the leak detection employee came out I showed him where the seam was split and he asked why they wasted his time to come out?  I agreed with him. <br /> <br /> Now that the leak was officially detected, it took Mudslingers more than two months to finally replace the liner. They promised numerous install dates and never showed up.  I called and spoke with the owner many times requesting they replace my liner as I was adding water daily to keep the water level up and the seam was splitting more and more.  He promised it would get taken care of, but they were constant no shows.  I finally went into the office, spoke to the owner in person about the replacement.  He just shrugged me off and told me they would get to it when they had an opportunity.  Very unprofessional. <br /> <br /> Once the crew finally showed up to replace the liner, it was another very unprofessional install.  Only two guys showed up and they didn't appear to have a lot of experience.  They scheduled the pool water fill person to show up at a certain time to fill the pool, and when he showed up on time they were nowhere near ready.  They actually asked the pool water fill guy to help with the install, which he did so he could speed up the process and not be delayed anymore.  It was well into the night before the job was finished and the pool was filled. <br /> <br /> As I stated before, they were also supposed to paint the coping around the pool, but I told them I didn't want them to touch the coping because I was afraid that they would do a very unprofessional job.  My first contact with Mudslingers was April 2013, it was June 2013 before the first liner was installed and August 2013 before the replacement liner was installed.  I went almost the entire summer and pool season of 2013 battling with Mudslingers to do a job they were hired and paid to do. UPDATE: ONGOING NEVER ENDING Pool Liner installed DO NOT USE THIS COMPANY! This is how he handled our liner situation. He went as far to post on social media RIGHT AFTER HE SAID HE WOULD GIVE US A REFUND, BUT DIDN'T and said... "Do to unforeseen issues with pre-existing old pools we will no longer be doing liner replacements. That makes Latham Liners look bad because Kim Harper won't honor his mistake, which is the Company they use and that is the liner they put in our pool, they are losing money due to his decision not to replace old liners. DOES NOT MAKE SENSE! Our old liner was good it was just an outdated color, and we wanted a new one. <br /> <br /> UPDATE: THIS HAS BEEN ONGOING SINCE THE 2ND LINER INSTALL IN 2013. After they installed the 2nd liner it immediately began to wrinkle up. On the bottom and sides. I took pictures and sent to Courtney the Office Manager, and she sent me this email. "On Friday, October 4, 2013, office manager wrote: Kim and Brian both looked at the pictures and spoke to the service tech about it. They said that there are No wrinkles. With the coves in the corners, those will vary depending on water temperature and ground water. The liners are not attached to anything. They will consistently move and adjust themselves. Thanks PLEASE SEND CONFIRMATION EMAIL ON RECEIPT OF THIS EMAIL. Mud Slingers 5575 Elmwood Ave ste. D Indianapolis IN 46203 317-650-5131 www.mudslingersinc.com. They would not and still won't come out to look at the pool. The liner is barely 3 years old and it's an eye sore. I don't hesitate when people ask who did the work, they have a bad reputation because everyone knows someone who had a horrible experience with Mudslingers and Kim Harper. The wrinkles are everywhere and the ones on the side are huge. Kim Harper did not measure the pool dimensions properly and won't fix his mistake. He is not professional. He has left responses on others "bad reviews" and his responses were not nice!

THANK YOU IT WAS 100% HORRIBLE. THE OFFICE MANAGER COURTNEY VAN HORNE CALLED BACK AT HER LEISURE AND NEVER GAVE US THE COURTESY OF SENDING SOMEONE OUT TO LOOK AT THE 2ND LINER THEY INSTALLED. THE OWNER NEVER CAME TO THE HOUSE, NEVER RETURNED CALLS AND WAS VERY RUDE AND OBNOXIOUS EVEN YELLED VERY LOUD WHEN I WENT TO HIS BUSINESS, MUDSLINGERS POOL AND PATIO. IF YOU EVEN HAVE AN INKLING TO GET A POOL, DO NOT HIRE THESE GUYS. THEY HAVE A HIGH TURNOVER RATE AND IN THE MATTER OF 3 MONTHS OF THEM INSTALLING 2 BRAND NEW POOL LINERS THEY HAD FIRED 2 EMPLOYEES. THEY DO NOT HONOR THEIR WARRANTY, THE WON'T EVEN SEND SOMEONE OUT TO LOOK AT THE LINER. THEY ARE BLAMING IT ON THE MANUFACTURER. THE MANUFACTURER WON'T SEND A REP OUT BECAUSE IT IS UP TO MUDSLINGERS TO PUT IN A CLAIM AND THEY REFUSE. I HAVE BEEN TRYING TO GET THIS TAKEN CARE OF THE LAST 2 YRS AND THEY REFUSE TO DO ANYTHING, YOU WOULD THINK THE OWNER, KIM HARPER WOULD CARE ABOUT THE PRODUCTS AND WORKMANSHIP THAT HE PROVIDES, HE DOES NEITHER AND REFUSES TO CALL LATHAM POOL WHO IS THE MANUFACTURER OF THE LINER. MUDSLINGERS HAS THE REPUTATION OF NOT MEASURING CORRECTLY AND THEY LOST THEIR CONTRACTORS THAT POUR CEMENT AND DO THE WALLS OF THE POOL ETC BECAUSE THE CONTRACTORS REFUSE TO WARRANTY THE WORK THAT THEY DID FOR MUDSLINGERS BECAUSE OF ALL THE PREVIOUS MISTAKES THEY HAD IN THE PAST. NOW THEY HAVE TO HAVE A CONTRACTOR COME FOR ST LOUIS MISSOURI TO DO THE CONCRETE, WHAT DOES THAT TELL YOU? HORRIBLE BUSINESS

unknown

We chose Mudslingers because they had a fair price and some really up to date equipment.,  The owner, Kim, also seemed easy to work with.  The process started off smooth.  The first issue we had was that our liner ripped after they began putting water into the pool.  They did tear it out, order a new one, and put another one in.  During all of this time, we did text Kim quite a few times with questions (obviously because we are new to this and wanted to ensure we knew what was next).  He always answered, but sometimes with a short tone.  That was easy to look past, as we just wanted a nice pool.  The next issue is that our concrete was poured and it had more than one issue.  The concrete around the ladders was absolutely embarassing.  They just bought bigger rings until it covered "most" of the holes, and then caulked the rest.  One year later, the concrete is embarassing.  Some of the Mudslingers employees even joked with us that they fired that concrete subcontractor immediately because ours looked so bad.  We had water fountains put in and the concrete around those is wet for days after you run them.  We finally stopped asking about the concrete because they offered to tear it up and fix it, assuring us the concrete would look an entirely different color if we did that (in other words, not matching the rest of the concrete.)  Since then, we now have a huge wrinkle in one corner of our pool liner.  After trying to get somebody to come and look at this issue for nearly one month we were asked to bring our pool water in for testing.  We received a text that our water numbers are great so that isnt causing the issue.  You see, we were being told that it had to be our chemicals causing this issue, however, we test our water daily and our water has been great all summer.  Six weeks later after begging and sending emails and texts we had somebody finally show up to take a look at it.  He was baffled himself.  After leaving us an $85 bill for being there 10 minutes and taking some water to be tested, we got an email from Courtney (the admin).  She stated that they have been in the pool business for over 30 years (the owner) and that they feel sure it was the chemicals because our water was a little off and it probably had been for qutie some time (remember six weeks prior it was beautiful and perfect).  I have since had another large reputable pool company begin working with me, and it is NOT anything but the workmanship of the pool.  Please, if you are putting an investment in your home of this much money, do NOT use Mudslingers.  You simply cant get responses, when you do they are rude, and your pool will be embarassing.  I have numerous text messages, emails, and pictures that I intend on givnig to a newly hired attorney.  We are nice and fair people, but this has been the worst service we have ever recieved.  <br />

unknown

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Not to good at all. I wish we would have done our homework before we went with this company. The total price was supposed to be around $61,500 and it will eventually cost us $100,000 to complete the pool, fix our yard, our sidewalk, and connect sump pump to sewer system. I have tons of videos, pictures, and correspondences that I will provide to the Attorney General, Media outlets, and whomever wants to build a swimming pool so they know not to go with Mud Slingers Pool and Patio. This business is very unprofessional, rude, and is disrespectful toward its customers. My swimming pool is still incomplete and must hire someone else to complete the work. It took this company over two months and the pool is still not complete.   <br />

We had one of the wettest summers to work through having a pool installed. The company did a good job of working through all the weather related delays. We love our new pool and look forwarded to many years of using it! :-) <br />

Their consultative sales process is the best in the business. I went to their show room prior to an in-home consultation so I could be educated on all of the options. Kim asked me about my knowledge level and patiently walked me through all of the equipment and pros and cons of all options. When Kim arrived at my house for the in home consultation we already had an idea of what we wanted and just had to finalize the plans and logistics. The crew is a great group of guys who were happy to explain how the pool was being built and what the next steps were in the process. Brian and Toby led the crew and were always responsive to my questions and concerns. I can be a bit of a perfectionist and they were patient with all of my questions. They stand by their work and made sure that everything was as we expected. Courtney consistently communicated with me throughout the process and made sure any adjustments were documented. We have a beautiful pool that we can wait to spend many years enjoying. <br />

The project started in March and we just completed it in October. We were promised to be swimming in May and we opened the pool in August. There were numerous problems and delays with this large project. The gas company was forced to shut off our gas when the plumber that was hired left a gas leak. The fire department was called and left stains throughout our house and there was no response from Mud Slingers to resolve this problem. We did all repairs on our own. Throughout the Summer we were promised finish dates and those promises were broken again and again. <br /> tThe project manager was fired in the middle of the project and we learned about it through another customer of Mud Slingers. The owner of the company is very poor at communicating and extraordinarily unprofessional. <br /> I would not recommend using this company. <br />

<p> </p> <p>Be extremely careful before you select this company. Our experience with this company has been one of the worst of any service contractors during more than 30 years of home ownership. What started out as a happy and optimistic project to install a pool has turned out to be an absolute nightmare. I am taking the time to write this so that future customers do not fall prey the deceptive practices of this company. You should also read the review posted on August 21, 2013 by another customer. We had a similar experience. The company’s rude response to that posting is typical. If everything goes well and or you don’t pick up on their poor quality of work, they will be nice to you, but if otherwise, they will deny any wrongdoing and be very adversarial and rude. You may think your getting a good price, but they are in a hurry and will cut corners. We have heard of yet other homeowners who had similar experiences. If one customer had a bad experience, one can chalk it up to chance, but this looks like a pattern with several customers having bad experiences. (See also the customer review posted on Nov 7, 2011). Pick a company that has a better record and can handle themselves with grace when things don't go their way. </p> <p> </p> <p> </p> <p><strong>The Details:</strong> </p> <p> </p> <p>We interviewed several companies, and decided to go with Mudslingers as they agreed to still build the pool late in the season, when all other companies declined to start a pool in November (now we know why). Mudslingers said most likely the pool would be completed before Thanksgiving. Digging was started on Nov 16th, and it was not until the end of May for the pool to pass inspection (they failed twice- and they never posted the construction permit as required by law). Now and more than 18 months later, though the pool is usable, there are many quality issues and the work that we contracted for is still incomplete. They violated the Carmel Zoning Ordinance and at first refused to admit it, until the Carmel Inspector’s office made them submit new plans. In order to pass inspection, they had to cut off the concrete deck behind our diving board so now instead of the originally planned 3 foot deck behind the diving board, there is only 1 foot and not enough room to safely walk behind it. We are still awaiting a solution to this, as the deck in its present state is an unacceptable and unsafe situation. There are also multiple other quality issues such as the grade of the concrete pool deck causing water to run towards the house, crumpling coping, poor concrete finish with sharp edges that have caused cuts to swim suits and kids’ toes. Other pool contractors, who have reviewed the job to give estimates on correcting the problems, have commented on the poor quality of their work. Even their own pool cover subcontractors who came out to fix the cover installation, which Mudslingers originally tried to install themselves, commented that the cover had been installed improperly. </p> <p>There were problems right from the beginning: no pre-construction meeting to discuss the plans, as promised, just a stand up hurried discussion before they started digging. After the digging was complete, we noticed that the position of the pool did not correspond to the preconstruction drawing, but they ignored our comments. We at first figured they knew what they were doing. </p> <p> </p> <p> </p> <p>But once the concrete was poured the problem became more obvious, and our measurements showed the pool concrete deck intruded into the Carmel restricted easement zone. We tried to point this out to Brian and Kim, but they told us it would be ok, in spite of our protests. The Carmel Inspectors office became suspicious, and made them resubmit new plans. So finally they had to admit that they had built too far into the easement. In the meantime Kim retaliated and stopped all work on our pool, which left us with an uncovered pool, in December with the heater running full blast- no instruction given to us on how to adjust the heater or the pump. Then we smelled gas coming from the heater and the gas company confirmed a gas leak on Dec 10th. The Gas Company said it was the responsibility of Kim’s plumber to fix the leak. Kim refused to send his plumber out for several days. His emailed response to our email asking him to address the gas leak was: “blah”. (That's right, we can post the actual email- and other emails of less than civil responses- if he denies it). Finally on Dec 14th (4 days later) we contacted the subcontractor directly who came out to repair the gas leak. Kim afterwards sent us an angry email calling us “unprofessional” for bypassing his office to get the leak repaired because it was a ‘minor leak”. But did he ever evaluate the leak or tell us, the customer, that it was nothing to worry about? Answer: No. </p> <p> </p> <p> </p> <p>We finally got the cover on the pool and they stopped all work before Christmas. Our backyard looked like the aftermath of a tornado, with a deep pit, which they left open with exposed pipes, and which posed an injury risk for the neighborhood children. Meanwhile we had paid Kim 90% of the contracted money for the pool.</p> <p> </p> <p> </p> <p>Brian said he would not be back until March, but then 2 days after New Years Day, he showed up unannounced in the snow with a concrete saw, wanting to cut down our diving board deck so that he could pass inspection. He gave us no explanation as to other options. We were uncomfortable with that unplanned act and potential defacement to the deck so asked him to come back after we had a chance to explore our options. </p> <p> </p> <p> </p> <p>Well, that probably made them even more mad. Kim had said that Brian was in charge of our project. So we communicated we Brian for 3 months without a consistent response, then he said Kim was back in charge. It was not until the end of April that they came out to restart work on our pool. Kim used tactics to delay work such as sending messages to my expired email address and claiming that he got no response. We had notified them well in advance and had already exchanged emails with the new address- so there was no excuse. They wanted us to approve cutting the diving bell deck down in order to pass inspection, or they would not move ahead with the project. We had a backyard that was shambles since November, the pool was not complete and we had already paid Kim over $40,000.</p> <p> </p> <p> </p> <p>“Pools of Fun” was gracious, came to look at the mess and was willing to complete the job, but they could not provide any guarantees as to what was already done. So we were hostages to Mudslingers as they had all the money, held the warranties to the equipment and work they started. Well, their delay tactics worked and we finally agreed to temporally accept a truncated dive-board deck so that they could pass inspection. Kim promised as part of the agreement to do something to correct the narrow deck and fix the other quality issue on our punch list. It was not until May 22, 2013 that we passed inspection. </p> <p> </p> <p> </p> <p>As soon as we passed inspection, they did a very rough grade and then immediately said we did not owe them the remaining $4110 still due, and basically abandoned the project. However, the $4110 discount will not cover fixing the work that still has to be done and the safety and quality issues. We are still waiting for resolution of the easement issue so that we can have a safe sized deck behind the diving board and have the other quality issues fixed (poorly graded rough and crumbling concrete, pitted crumbling coping, etc.) . So far, 18 months after starting the project, they have not come back to complete what they promised and the project is not complete. </p> <p> </p> <br /> <br /> <p> <br /> <br /> </p> <br />

unknown

They did a great job! Showed up bright and early and worked quickly and efficiently.

It went good. I had a gravel drive that they parked in. Concrete looks great. Could not be happier. :) Great crew there working. Took 3 days to complete. They even had a dumpster brought in so they would not make a mess. :) Will defiantly use again! <br />

First, we visited the Mudslingers office and talked with Kim Harper, the president/owner, about the pool installation process, the product that Mudslingers had to offer, and even viewed the equipment (filter, heater, lights, samples of the liners and autocovers). We were impressed by the quality of product that Mudslingers had to offer as well as the knowledge and experience they had to offer. We appreciated their candor regarding chlorine pools versus salt water pools. After the visit to the Mudslingers office, we decided to hire Mudslingers to install our pool. <br /> In July, the crew showed up and they worked HARD! I've never seen such hard workers! Plus, they were very courteous. They dug the hole and started construction of the walls in ONE DAY! They took care of the permits and the inspections were done very timely. All in all, the construction, including the concrete, was completed in 4 weeks. After the pool was complete, Brian Miller came for our and quot;Pool Schooland quot; session. Kim even stopped by on a couple of occasions (after construction of the pool) to check to make sure there were no leaks and to help us when we were having and quot;newbieand quot; problems with the new setup. We've been quite impressed with how responsive the Mudslingers staff has been. <br /> We are very happy with our Mudslingers pool. The salt system is so nice and it's pretty easy from a maintenance perspective. We drop off water samples at the Mudslingers office and get a printout telling us how to care for the pool. We would definitely recommend Mudslingers to family and friends looking to install a pool. <br />

Would I build with them again? Definitely! All in all I am very happy with the work provided by Mudslingers. We had a few hiccups along the way, but the end result is a gorgeous heated salt water pool with lights and under concrete auto cover with a sense and dispense system. The maintenance is awesome. Very easy. Everyone warned us that it would be horrible and it has not been at all. I believe the Sense and Dispense system has alleviated much of the pool worries and drama. <br /> We built during the second rainiest season in history so they were behind schedule. Kim is very responsive to emails and texts. Brian is not as responsive because he is the one actually digging etc. There were a handful of days that I thought they were coming and they did not, and that would frustrate me but still despite the horrendous rain the entire pool was done in 1 month (verses 2-3 weeks quote time). It WOULD have been nice to get a quick text saying they couldn't come because the ground was wet, etc. I think it was obvious to them but not to me. <br /> Tips: <br /> 1) Kim is hilarious and a smart alec. Don't take it personally. He's trying to be funny. That said, he like anyone, would like some common courtesy and respect. He quickly became my texting buddy and a friend. I heart Kim. <br /> 2) If you need to talk to Brian, call him, don't text. He is a super sweet guy and extremely meticulous about the pool. I saw him readjust the pool several times because it was 1/8th of an inch off. That means something these days!...But he IS busy. Call and leave a message and he will call you at 7 am or 7 pm. <br /> 3) Expect the and quot;rough gradeand quot; to be and quot;roughand quot;. It's like mountain rough. It's not baseball field rough. You will need to hire someone to Harley rake it afterwards which costs around $300.00 <br /> 4) Save for new sod. It cost us $2500 to replace our torn up yard. Just plan on it in the first place so it doesn't lead to stress. <br /> 5) Expect to see them on and off. Maybe five days in a row, and then not for a week...then one day, then not for a week etc.They haven't forgotten about you. They just have 10 other customers too. They will get you done in time. It is a process....Step D can't get done before step C. <br /> 6) Expect a delay here and there. Rain sucks. It makes everyone miserable. Just realize that it will stop one day :) <br /> 7) I wish I could have looked into my crystal ball and just trusted it to work out, but I was super OCD about it and freaked out...it was fine of course. <br /> I felt like Kim was right there for anything I needed. He WANTS people to be happy. He doesn't like upset people anymore than anyone would. He was very responsive to anything I had a problem with. Any issue I had would get cleared up immediately. Since the pool was built he has checked on us several times.I'm the first to admit that it's scary getting a pool. It's a huge expense and you want to make sure you have selected the right person. Kim and Brian have pride in their work. They gave us the most pool for our money. It's beautiful, relaxing and fun. Absolutely no regrets about getting the pool or choosing Mud Slingers. <br />

This was the second pool that we have built and the first experience was just ok. We didn't want to go back to the company that put in our pool at our previous house, so we started researching companies and decided on Mudslingers. We had a GREAT experience and would highly recommend them to others and would use them again ourselves if we needed to. They were nice, professional, responsive, showed up when they said they would, and completed the job in a timely manner. When we changed our minds about something, it was never a problem. When we had questions, they were always patient and good about getting us the answers we needed to make a decision. A pool is a huge investment and can be a stressful project. They made it a very smooth project for us! <br /> <br />

Horrible customer service, horrible workmanship, and horrible communication. I see as of 8/12/13 this company is listed as an and quot;unwilling participantand quot;. How convenient. I started with the BBB (got nowhere) and found that other locals (including dissatisfied Mud Slingers customers) thought Angie's List to be the best. <br /> From the beginning, the painstaking process of dealing with constant miscommunication set the tone for the entire project. The unwillingness to inform and resolve issues started at the top with the Owner/President and infiltrated from Crew Supervisor, to Contractors, and finally the Office Manger. Not only could they not communicate effectively with me, my husband I found that the lack of organization and follow through existed between members/employees of the company itself. There were flaws in every aspect of my pool build, aside from the initial dig and the electrical run. When they did show up, often time not as indicated and very much sporadically, crews struggled to know which project they were working on or even present the skills capable of completing said duties. On two occasions, there was so much internal tension between crew members they literally stopped and left. Of the less important issues, plumbing and gas lines were ran wrong and had to be fixed. Drainage pipes that were cut into and assured to be removed are still in my backyard. The vermiculite pool base was improperly installed from the beginning which has led to further issues (incorrect depth, patch jobs, no sanding, and no debris removal prior to liner install - rocks, pea gravel, clumps, voids, and cracks -, including a drain bucket at the bottom of the pool that is now a void). The nightly light show accentuates every imperfection and every time a guest enters our pool they ask if they are supposed to feel rocks and voids under the liner. NO. Now we get to the concrete pour...everything appeared to go well until visual inspection by us (No...Mud Slingers was never onsite to proactively inspect or catch discrepancies until after the fact). The deck jets and handrail housings were completely misaligned. While they could not fix the deck jets (and weren't willing to), they did offer to core drill and reset the handrails. Only problem is the rail in the deep end was so far off that even a 6 inch beauty ring won't mask the botched concrete. The crew they sent worked for an hour, left a mess that etched the auto-cover header board, and never came back. It gets better, there is severe cracking (not microchip as one can expect) and area's where aggregate is chunked out (due to crappy saw joints) or was over blasted. The main guy on-site for the concrete pour noted the cement had set to long and fast. After the fact, Mud Slingers noted that they had set the handrail housings this way in the past but it was never right...then why start again on my project? The concrete company did try to work with us and reset the handrails but is ultimately held up by Mud Slingers. We agreed to some temporary fixes, which don't look good for this price of a project in which they guarantee. They were to provide a concrete warranty (which Mud Slingers failed to sign) and still left a less than desirable product. While all this is going on, communication grows more distant and the Owner, while acknowledging defects, will not communicate any other way than sarcastic and false emails. His comment was and quot;he's just the sales guy, it's the residential supervisor's responsibilityand quot;. Ironically, his business filing states otherwise. While the and quot;Residential Supervisorand quot; took notes of our dissatisfaction, to date no one has committed to a resolution. Each going against what the other has relayed (seems like a game to me). We have a liner base that will have to be repaired and defective concrete that we have to and quot;liveand quot; with or jerk out at our expense. Nevermind that once they filled the pool and failed to maintain it or teach us promptly, it began to unbalance, had to be shocked. They sent the same crew that slapped the liner over botched, unfinished work and they still didn't have enough salt. My husband had to purchase salt to get it to the right level. He also had to correctly program the pump in their absence. Finally, we had and quot;Pool Schooland quot;. Basically our system will take care of itself...except when it doesn't and we don't even have a baseline knowledge on pool maintenance. Luckily we have internet access. We also found that the inspections that took place by our county designee must not require physical observation???. The day the Final Inspection report was made we had no handrails nor required safety equipment. There was never even a permit posted (but it was filed). I'm home based and know every vehicle/person entering and exiting my property. I also had the time to take pictures and record this lovely process. So 8/19/13, after my final contact with both Mud Slingers owners, we get an email from the Office Manager saying our project is nearly complete and only requires minor touch-ups. Really???!!! They've failed to complete our contract regarding specific performance and standard workmanship. The and quot;1 year no questions askedand quot;...do you really think I would want your company back since you couldn't get it right the first time? They lack competency, resolve, and follow-through. And, general customer service..ha! It looks as if 2010 was their best year...buyer beware...do your homework and get a 2nd and 3rd quote. It's too large of a project to be dissatisfied. We also learned we are not the only dissatisfied customers in Indy, contrary to only one other negative review from 2011 (which sounds shockingly familiar). Please post, honestly, and help someone else avoid the heartache. I will post pictures as soon as I figure out how to. <br />

After doing our homework and shopping potential pool construction <br /> companies tirelessly, We went with the company that perfectly fit our <br /> needs, not to mention unblemished reputation we were looking for. Mud <br /> Slingers Pool and Patio. I can not praise the professionalism and <br /> dedication of the entire company, especially the CEO Mr. Kim Harper. we <br /> longed to have a gunite pool constructed but every company in the city <br /> and surrounding counties either could not accommodate our specific <br /> needs, or exceeded our expense. We began to wonder if our expectations <br /> and dream of owning a gunite pool were impossible. We were wrong. From <br /> our first contact with Mudslingers Pool and Patio, Mr. Kim Harper <br /> personally sat down with my wife and I more than once during the <br /> planning and construction process , Mr. Harper was punctual as well as <br /> willing to work around our busy schedule. More impressive with us is <br /> that Mr. Harper is a hands on C.E.O. And not simply a salesman. Mr. <br /> Harper was there often for the planning, design and construction, and <br /> completion of our new gunite pool. We could not have felt more at ease <br /> with the entire process. This pool is built to last for decades to come. <br /> Mud Slingers went above and beyond our expectations in every aspect of <br /> the project. If you want the job done right without worry, I would <br /> highly recommend Mr. Harper and his team of professionals at Mud <br /> Slingers Pool and Patio. Your family will have years of enjoyment in <br /> your beautiful gunite swimming pool! <br />

I had a vinyl liner pool installed by Mud Slingers Pool and Patio and i couldn't be happier. They were very professional and helpful. They started and completed my pool in the time frame given without any problems. They kept me in the loop as to what was going on and they were always there to answer any of my questions. I had a very pleasant experience and would highly recommend them for your project. If I were to move and have another pool installed I would call Mud Slingers!!!