My New Maid www.mynewmaid.com $69.00 Everyday

went great they were amazing cleaners <br />

They did a pretty good job. In fact the manager actually came out and checked on the work. He make sure was done to the standards.

I want to emphasize that the maids themselves did a good job. However, I am sorry to say that we experienced problems with the booking system (changing the online booking to another date without notifying us) and also with several incorrect charges to our credit card, which has been quite an ordeal.

<p>I have used the service a number of times.  Some of the housekeepers are better than others, so I have had good experiences to very poor experiences with various ones.  One of the selling points that My New Maid uses, however, is that you can select your maid and  indicate that you want that specific person sent, no substitute.  This is a great concept, as they get to know your home, which makes it easier on them; plus, the homeowner gets familiar with the housekeeper and knows who is in her home.  There were times when I had a good experience and wanted the same person to return the next time and I indicated so, yet a different person would show up anyway.  Before booking my last cleaning, I called the phone number that is listed on their Web site so I could discuss this with them.  I was unable to speak to anyone, so I left a message.  To this day no one has ever returned my call.</p> <p>The Web site states that payment will be charged to your credit card the evening that the service was performed.  At least twice, the payment was charged prior to the day of the cleaning.  This wasn't a terrible inconvenience, but it is not they way they explain they will do it.  </p> <p>For my last appointment, they charged me twice for the same cleaning, both on the same day -- the day prior to the appointment date.  This is when the real trouble began.  I called the only number listed on their Web page many, many times. I left messages many, many times.  I used the option to speak to the area manager and left several messages.  No one returned my call.  I used the option to speak to billing and left several messages.  No one returned my call.  I used the option to speak to someone about making an appointment and left several messages.  No one returned my call.  I then sent an e-mail, which I did get a reply to.  I asked that they credit back the duplicate charge and send me verification that it had been accomplished.  Upon more prodding, they did send me another e-mail that had their transaction ID and an approval code and the amount.  This was their internal information, though, and what I wanted was verification that my credit card company had received the information to credit my account.  I continued to check my credit card online, and indeed it had not gone through.  I contacted My New Maid via e-mail again stating that it still had not appeared as a credit with my credit card, and their response was, "It has been processed.  It takes a few days."  They never responded via e-mail again.  I called my credit card company and they told me that there would be no delay in posting once a transaction was submitted to them, so if it wasn't showing up yet, it had not taken place yet.</p> <p>I then went to the Web site and began a chat session.  Among many things, I was told that "there is no current address for Dallas, TX."  "Dallas is in the process of being ran out of the Houston regional office."  </p> <p>I was then given a phone number to call (the same number that I had called at least a dozen times and never once spoke to a person nor received a call back).  I was told, "The company is closing all call centers to keep prices low.  Our one here in NY has been closed for a year.  It's email and chat here in NY."  </p> <p>I wrote, "There must be some person in the company who can be contacted about problems.  Please give me a means to contact that person directly."  </p> <p>Their response was, "We do not have one."  </p> <p>I also asked, "If there is no way to talk to a person, why did you give me a phone number and why is there a phone number (the same one) on the Web site?"  I actually asked that question two different times, but no answer was offered.</p> <p>Bottom line: Most of the housekeepers did a decent job.  One in particular did a very good job.  A few were not good.  I could hardly tell they had been there.  My biggest problem is the management could not possibly be any worse!  A company that is run so poorly is bound to give you a reason to need to speak to them at some point.  So before you think about using them, please, just try calling them and see if you can ever speak to a person.  Leave them a message and see if you ever get a call back.  For myself, never again -- and good riddance.  <br /> <br /> <br /> <br /></p> <p>P.S. - Yes, the credit did show up with my credit card company today.  (I waited to write this review until it was done.)</p> <br />

I was satisfied with the service. I had a change in circumstances in distant I needed but I would use them again.

Cindy came out to my home on Friday after purchasing a Yelp coupon for maid service on Wednesday afternoon. We needed a new maid after our first family owned service decided to retire and and we had to fire our second service for not really cleaning anything. <br /> Cindy started in the kitchen working methodically through all my mess. Took the time to clean countertop appliances and remove splatter from the backsplash. Dusted under the bed, and tidied up clutter. We have just under 2000 soft not including the 4th level and by herself it took about 4.5 hours to complete. All the rooms look great. She was very sweet. Will definitely discus with my husband on making this are regular cleaning service. <br /> Only con was there was no coordination for excepting the Yelp coupon. Called and left a message to fix. Then went online to email, only to find there is a chat function...was able to fix the discrepancy in no time at all. <br /> Points I loved: <br /> - Ordering on line - I don't really like talking to people. Starts with basic and then add on extras so you get exactly what you want. Set prices. No haggling! <br /> - On Time <br /> - They bring all their own stuff <br />

The maids worked for 2 hours and did not miss a thing! It smelled so clean and looked great!! We were very pleased! When Nadia came back, she asked if we were happy with the cleaning and then she said that if we would like her to come back even once a month she could do that and then quoted a price. If we found that they had missed something to please call her and she would come back but of course everything was perfect! <br /> We will surely use this service again!! <br /> Thank You so much to Angie's List!! <br /> Terry Gray <br />

We'd used this provider 2 - 3 times in the past and struggled to get the same maid twice due to high turnover.  The last time, we specifically requested the tile floors be mopped, not with the Swifter.  The order was accepted, the maid came on time but didn't mop.  The maid indicated the only equipment provided to clean the floors was this Swifter thing.  I don't fault her, but do have an issue with booking process / mgmt.  We were extremely specific in our booking request - if that is an issue, we should've been told ahead of time.  My wife later called the manager to voice her frustration, and the guy was beyond rude to her.  Basically saying he doesn't care what she thinks or what we write on Angie's List.  Well, here it is.... <br />

My maid was Jenny and I now won't try anyone else!!! I am a single working mom and cleaning is just not what I want to do when I come home. I hired My New Maids from referrals off Angie's List and am so glad I did!!! My house was beyond spotless. She really went above and beyond. I've already signed up as a member and for recurring services. Highly recommend! <br />

Maid for this service was Gabriela. She did a great job, the best of any cleanings I've had recently. I've used My New Maid several times and they've done a great job almost every single time. The one time something went wrong, they went the extra mile to make things right. Great customer service. I plan on continuing to use them for house cleaning services. <br />

My New Maid Inc. 1-800-NEW-MAID are good. They're not the quickest people but they do a pretty good job.

<p>It took about 3 hours but afterwards, my house was so much cleaner.  It was so nice to have it clean once again.</p> <p> </p>

I have used them several times over the last year. They are professional and treat your house with care. It's easy to schedule. Overall they do a nice job. My only suggestion is that they get two cleaners out for larger houses because it takes most of the day for one person to clean (if they do a good job). It's hard to keep out of the way for most of the day and it ties up a full day's schedule. My house can be cleaned in a more reasonable amount of time from other companies that send 2 maids. There also seems to be a high turnover rate so keeping your favorite maid coming doesn't always happen. Overall I would recommended them (and have) because the maids do a nice job and it's easy to schedule!

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Wonderful. Great job and did little extras to insure that we were happy. Went above and beyond responsibilty.

Provider went way beyond the call of duty in doing a heavy cleaning of house in preparation for new owners.  One person came to <br /> clean and found the job bigger than expected.  A second worker was called The job was completed by two at the price originally quoted.  the job was magnificent.

The experience with My New Maid was great. We've used them to clean our home a few times now. This cleaning was to prepare for a party to be held at our house the next day. The maid arrived on time, worked really hard and left the home smelling and looking great!

It is easy to schedule using their website.  You can choose your individual cleaner, the day and time.  You can also choose additional cleaning services along with the usual cleaning.  They list what their standard service includes.  I've been very happy with the the results.  They bring all the cleaning supplies and do an excellent job.  <br />

Excellent work, punctual.

My New Maid has been cleaning my home for about a year, every other week.  Most of the ladies are fantastic, very thorough.  I'm very picky about my home, and had a couple of maids who did not do an excellent job, but a call to the office resolved even any minor issue.  I like being able to select the specific maid, and now have the same one all of the time.  Scheduling is on-line which is also nice, as you can schedule as needed, and on the day/time that you choose.  Also, the office staff is very accommodating and helpful.  I highly recommend My New Maid.

We have used My New Maid on several occasions, and have had several different people come out to do the work. Each time has been a good experience. They have always arrived on time, and each person did a good job. I recommend the services of My New Maid.

My experience with the maids has always been great. Very professional, very thorough. My only complaint would be the office staff seems less professional- my credit card was charged in October for a cleaning in June without notice, and the last time I had service the maid was not able to perform an "extra" service I had paid for, she ran out of time. Fine with me, I just emailed the office to have my bill adjusted. I still haven't heard back. Overall, great maids, lackluster customer service.

We have so enjoyed our experience with My New Maid service.  I love being able to go online and schedule my appointments and set them up in advance when I need them.  I have found someone who does a great job and who is on time.  She has been very responsive and does a great job cleaning.  I would highly recommend My New Maid service to anyone looking for someone for the short term or long term.

She was very professional and did a great job

She did a very thorough, great job. She spent more time than I had paid for, to get it done well.