n2thegrain Kitchens N Baths

Overall, it's been very negative. It started out ok on July 8th when Chris Jordan from N2TheGrain Kitchens N Baths responded to the request. He looked at a couple of locations for tile and then sent me the contract and asked for 1/2 down ($325.00). I paid that invoice on July 8th. The invoice number is 000014. Saturday, July 9th Chris explained the tile was ordered. He sent me a text on July 23rd explaining the tile had arrived, and we were all set to install on Friday July 29th. I texted him the night before Thursday July 28th, asking what time he was planning to start. Chris replied stating he was going to call me and explained there was a plumbing emergency that he was dealing with. He asked if we could start on Monday, August 1st. I didn’t have any issues with this and agreed. Sunday afternoon our family found out that we had a death in the family which meant we needed to travel and wouldn’t be available Monday. I texted Chris Sunday, July 31st in the afternoon asking if we could reschedule for the following Monday, August 8th. He replied stating that was no issue. I received a text from the same number on August 1st stating I was being sent a $100 change / hold fee document and was asked to sign it. Chris explained that I wouldn’t need to pay the fee. I was a bit confused. After seeing the updated fee document that I was emailed, I replied on Tuesday, August 2nd stating I didn’t see any need to sign something for a fee he’s telling me I didn’t have to pay. Chris called me and explained this was an error and it was sent out by someone else. This form is typically used for larger jobs to ensure they weren’t housing large amounts of materials. Since this was only two small boxes of tile, it’s not applicable. I explained we would be back and available anytime starting Friday, August 5th. I texted Chris again on Thursday, August 4th to touch base and see what day would work best for him to do the job. He replied later that evening stating it would be either Saturday, August 6th or Monday, August 8th. Chris texted me Monday, August 8th, stating that he would be giving me a call later on in the afternoon, around 3:00 because he had a change I needed to be aware of. He then texted me explaining that his truck battery terminals went out on Sunday, August 7th and that he needed to have it looked at. Initially he stated that he thought we would still be good for installing on Monday, August 8th. He then called me around 1:00 PM and explained that he wouldn’t make it out that day and we would need to plan on Tuesday, August 9th. I received a text from Chris on August 9th, explaining that the wiring on his truck wasn’t done correctly and he now has someone fixing it. He explained that he wouldn’t make it out today (August 9th) and we would plan on Wednesday, August 10th. He confirmed that he would start at 11:30. He showed up Wednesday, August 10th and started the work. He texted me at 2:30 stating he needed to go to Home Depot to pick up a caulking gun for the grout. He texted me at 2:50 stating that he was sending me the rest of the invoice for the remaining $325.00. He recommended that he come back to finish on Thursday, August 11th and it would only take about 30 minutes since the tile had to set for about 10 hours. I paid the invoice for the remaining $325.00 balance (Invoice Number 000018) within about 10 minutes. I got home at 5:00 on August 10th and went downstairs to see what it looked like so far. I was surprised to see the tile was uneven, unlevel and the spacing was consistent. In short, it looked bad. I took pictures and sent Chris a text at 5:04 asking him if this was supposed to look like this and if not, should something be done before the material dried. He first explained that he thought everything was level and this might be a ‘new issue’. I replied explaining there was no ‘new issue’. It’s exactly the way he left it when he left a couple hours earlier. He explained there was some ‘thunder’ in some spaces that we was clearing out and might make the spaces look off. He assured me that he would fix it the following day when he came back to install the grout and finish it up. The following morning, Chris texted me at 11:14 am stating that he just got off the phone with his Angi success manager to get someone else to come out and fix the issue and complete the job. He explained that he had a death in the family and that he wasn’t as focused on the work as he thought. He stated that while he wouldn’t be back out personally, he would promptly refund me half of my money ($325.00) ASAP and would be calling me by the end of the day. He did apologize and said it was just a tough situation. I can empathize for sure. He didn’t call that evening and I wasn’t upset because I’m sure there are more pressing things he was dealing with. I didn’t hear anything Friday, Saturday, or Sunday nor did I receive any type of refund. I texted Chris on Monday, August 15th around noon explaining our sincerest condolences for his family loss and asked when he thought someone would be coming out to finish the job and when I should expect the refund. Chris replied explaining he would be doing the refund very soon and explained there was still a small amount of tile on the on the back patio and was now saying he would look at returning half of the cost of materials, which is different than half of the total invoice which he texted earlier. I replied explaining that the entire invoice was paid at this point, and I just wanted some direction on what the next steps were and when we should expect something to be done…. someone to b finish the job….etc. Chris called me and told me that I knew that he knew the total invoice was paid and the only reason I would say that was for ‘power’. Then he said that he couldn’t deal with this and that he would get back to me at some point and make things right sometime in the future…. whatever that means. As of Friday, August 19th, I haven’t heard anything from Chris Jordan / N2TheGrain Kitchens N Baths nor have I received any type of refund. To top it off, the job still isn’t done and sits as he left it. No caulk, sharp edges that are uneven and not level at all.

The worker was very pleasant was very concerned about my feelings ask was I satisfied with how the work was looking always rechecked what had already been done a great hire.

Jordan and James communicated well and did excellent work. I got exactly what I wanted. They were professional, knowledgeable and skilled in their trades.

He did a very good job, was very courteous, polite, and always explained everything in full. The communication was excellent every step of the way and I would highly recommend him.

he did a good job, i would hire them again

The service was fantastic. They went above and beyond . They did a good job in painting.

They were on time and professional.

The service was wonderful. They were timely and professional.

He was good.

It was quick and efficient. They cleaned up after themselves. They had a best pricing.