National Floor Source

Good. I would hire them again.

Price seemed reasonable. Installation was completed within 2 weeks of contract. Began having issues with seams separating about 6 months later. After 6 months of conversations/emails and involving BBB, the complaint has not been resolved. Their warranty is not worth the paper it is written on. Will never recommend them or the product.

Perfection !

It went very well. Installers were professional and the product is excellent. I actually hired them twice.

Went well, did a great job. Only complaint was the front door was wide open when I got to the house for inspection. Letting all the heat out of house. It was very cold that day.

Easy to deal with. The sales guy John always does a good job explaining everything and being easy to deal with.

Installation was completed in a day and a half. Installer was professional and courteous and cleaned up all debris before leaving. I love the clean, modern look of the floor. It has truly transformed those rooms!

Great! We love our new floor and this company was great to work with from start to finish.

Workers were friendly and professional and I would use them again. Them moved furniture before installation and returned it when finished. Got $500 off with coupon in Angie’s list book.

they were great!

Great job. looks amazing. Wife loves it, and that is what matters most

They showed up when they said they would. The installers were great. I had several rooms done and spent $16K. The wood floor and vinyl is good quality and I have no complaints. I had issue with the carpet installed. It was a short textured carpet, not as dense as I thought it would be. It shows every foot print (including tread marks) and every wheel mark from the vacuum indefinitely. The carpet has no memory and does not rebound after being walked on. It's like stepping in mud where every footprint is preserved. I expressed my concern, but they said it was normal. I first heard several excuses and was told after a month it would relax and look better. Then they inspected it and told me it was the light from the windows making it look that way. Finally, they made me an offer to replace it if I bought two more rooms and a stairway in addition, but the total price was still more expensive than the competition. I ended up getting a higher quality of carpet elsewhere for less money.

the installers were very efficient, hardworking, and professional in every aspect of the job

National was great. They were able to start earlier than expected and the vinyl plank floors are beautiful. They even replaced the sub-floor in one of the rooms and removed some unlevel tile at no additional cost.

The first crew were unprofessional the trim work was horrible! I complain. Had to wait a month! They sent a second crew to replace all the trim work which he was outstanding! Wish he was there in the beginning!

The job was done in a professional manner. Chris and Steve, the installers of the floor, were skilled and very nice guys. They worked extremely hard at making the job perfect. They went above and beyond. I would definitely use them again!

I had my kitchen, living room, dining room, hall & stairways done. It was a pleasant experience from start to finish. They did a fantastic job from the salesman Todd to the men who did the actual flooring. They were helpful, courteous & professional. I plan on doing the bedroom floors as my next project & they will be the only company I will call to do it.

Install went really well. Done over weekend and completed on time. My concern now is right after they left as I was sweeping the brand new carpet I caught a string from a seam in the sweeper and now have a run in the brand new carpet right at check out area. I contacted the salesman the next day and sent pictures. He said he sent them on to the main office and someone would be in touch with me. That was 10 days ago and I have not heard from the company. Depending on what they do I will either recommend or not.

Chris, Justin, and Anthony were my installers and all my new flooring looks perfect. They worked very hard and came extra days in order to get the job done. Clean up after each days work was excellent. I do want people to know that during the initial sales visit, you have to take the great deal or leave it. I chose to take it because I liked that the price offered was all inclusive. No extra charges for unexpected issues that come up during install. The saleman, Sean, worked with me in order to get me exactly what I wanted.

Initial interactions over the phone to inquire about the how the company works yielded rather snarky remarks about who I was, what I wanted, and why I was asking. When I told him I was a customer his response about what the company offered seemed a little arrogant. I decided to make an appointment anyway. The salesperson came to the house and worked very hard to sell the "upstanding" reputation of the company. He explained that they don't have a showroom, but work direct with manufacturer, and the carpet selected has to be in stock at the moment it is chosen, or else, it could end up not being available if you wait too long. I thought there was a bit of overcompensation in his sales pitch. When it came time to review the carpet samples, I was not impressed -- they were cheap-looking and very limited. But we wanted an estimate. The estimate we got was reasonable for the whole house, but I wanted to look at other companies to see if I could get a better selection of carpet. Unfortunately, another family member was ok with the carpet selection and price and wanted to go with it, so we did. Installation was going to be quick, which made it even more attractive to her. A few days later, we got a call from the salesperson, that said the carpet we had chosen for the whole house, was coming up short on the roll -- they did not have enough carpet in stock to do what was needed. So he suggested another carpet that he said was actually 10% thicker than what we had chosen. He did not come back over to the house to present the change in person, which I should have insisted that he do. Instead, he sent a photo text of the carpet he was suggesting. Foolishly, we agreed because it looked ok in the text. On the day of the installation, when they were putting the carpet down, we were disappointed; it was so thin! It had little thickness to it. It was substantially less pleasing than the carpet we replaced it with. Cheap. I should say that the only thing right about this job was the installation. They did a good job; very professional. Otherwise, I felt like we were taken.

I wasn't terribly happy with them, they came and replaced the carpet a year ago. I didn't like the quality of the carpet. They didn't charge for the padding or installation when they had to come back out, they just charged for the upgrade in the carpet.

Sean came out to our home, showed us samples, and we picked two carpet styles. Sean measured right then and there. We were able to get a precise pricing right then and there. Chris Oswald and his installation crew were very professional, curteous, and made every effort to accommodate our dog and three daughters. From start to finish it took 10 days. Definitely would use again.

Floor looks amazing even a month later.  Lead installer was great but the young man he brought with him left much to be desired.  He was clearly hung over and spent an inordinate amount of time in my restroom.  He also took too many breaks opting to "watch TV" with me rather than help lead installer.  Love the installer and the floor.  His assistant, not so much.

Great! Thought it would take a week and only took 3 days!

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