New Image Flooring Inc

"Here at New Image Flooring, we sympathize with your frustration and were disappointed in your review. Upon receiving your call we immediately scheduled two technicians to inspect the source of the water leak, only to uncover a leaking rusted pipe under your concrete sub floor in an area of your basement storage closet were we have done no repairs. You stated that "You quickly found a couple of problems with the services we provided that was never mentioned or shown to us, instead your water leak is the only thing mentioned in your review. You're water leak was not caused by our services and you never hired New Image Flooring to purchase or install your washer, (posting photos of the leak location, invoices, washer receipts, contracts, any emails or text messages will provide Angie's list members to see the correct information. We do regret losing a customer over something beyond our control, especially after you and your husband were extremely satisfied with the numerous services you hired us to complete. We stand by and guarantee all work performed by New Image Flooring."

"We would like to thank you and your wife for trusting us with your home and giving us your business. It was a real pleasure working with both of you, I'm sure you'll enjoy the open space concept we were able to design and execute within your home for years to come. Thank You Bryant"

"Thank you for giving us the opportunity of building your five star oasis master bathroom dream spa. It's gives us a great sense of pride to see our clients appreciate and approve of the final product. We fully understand that being communicative and professional at all times shows commitment. Thank You Bryant"

"Thank you for your business over the past few years, we appreciate it. Having repeat clients is confirmation that were achieving your expectations. Thank You again, Bryant"

"It was a pleasure for us to return and complete another flooring project for you. You're Strand bamboo floors look amazing. Thank You Bryant"

"We just want to say thank you guys for your business, we truly appreciate it! Thank You Bryant"

"Thank You, we take a great amount of pride in what we do here at New Image, it is completely understandable the hesitation that many homeowners may have when trying to hire the right contracting company. Our primary goal is to help our clients as much as we can throughout the process while always being professional and respectful to our clients and their property. Thank You [Member Name Removed]"

"Client Transparency is one of our goals and company policies. All of our technicians are instructed to treat our clients home and money as if it were their own. By treating all our clients property with respect and helping them save money, it builds trust. It is unfortunate that this gesture was interpreted in the wrong way. Part of our company policy is not to store unnecessary materials that do not require temperature acclimation in our clients home. Your stair risers were brought to your home by the technicians on the morning of 9/11/2017 the day of your installation, that is also the day the Governor declared a State of Emergency due to the hurricane. Many flooring stores were either closed that day or closed early due to the weather, your stair risers were present on the day of installation. During the demo process the technicians realized that your stair risers could be saved, this information was then passed on to your project manager who then called to inform you of the $120.00 savings that was returned to you. The technicians had to match your new stair treads to your existing wood flooring stain which is a Dark Walnut one of the darkest stain colors on the market. Due to the dark color of your stain the painter would have to apply several prime and paint coats. This process was explained to you in great detail during your first in home consultation. It should also be noted that the technicians had to remove and reinstall your existing hand railings and all of metal balusters which increased a little more due to the additional labor involved without any damages.The quality, service and craftsmanship of your staircase was in all regards done professionally and came out great. It would be helpful to your review if you would post a few pictures so the general public can see for themselves the reason why you are dissatisfied. Thank You Bryant"

"Our staff was pleased that we were able to meet and exceed your expectations. We understand homeowners have many different companies to choose from when deciding on their projects, so we appreciate your business. It was a pleasure doing business with you. Thank you from the staff at New Image Flooring. Bryant."

"Hope you enjoy your Strand bamboo flooring for years to come, they look beautiful. Thank You for your business. Bryant"

"Thank you again for choosing New Image Flooring and trusting us with your project and your home. It was a pleasure working for you and with you. Bryant"

"Our staff at New Image would like to thank both you and your wife for your business and trusting us with your home. Were glad to have advised you on how to proceed with correcting a really bad experience, poor craftsmanship, and most importantly turning around a very stressful situation. It was a pleasure working with you guys, were pleased that you are completely satisfied with our customer service and quality craftsmanship to your home. Thank You Bryant"

"We take great pride and detail in every project no matter the size. Our number one goal is customer satisfaction and quality craftsmanship. Thank You again for your business [Member Name Removed]. Thank You Bryant"