New Windows of Houston

I had Ashley visit and discuss the various options available. He was very helpful and knowledgeable and helped me make the right selection. The process was very easy and I couldn't be happier. I am doing my windows in blocks to avoid refinancing my house for this project, and Ashley is working with make to achieve this. I'm really pleased with the quality of the work, the new windows look great.

Work was started and completed on schedule. Installer crew worked in a quick and professional manner, answered our questions, and removed all installation-related debris and old windows. I was left with two small areas that require some touch-up paint because there was not time for the surfaces to dry sufficiently for the application of paint. Windows look great, are sound and operate smoothly.

The new windows are fantastic and exceed expectations for improving aesthetics and reducing ambient noise emanating from the neighborhood. We enjoy having easy to operate sashes for those breezy days in spring and fall that Houston permits. My home is typical of west side suburbs built in 1996. These homes are hastily built on a slab with low grade materials and cutting corners is sport dodging building inspectors. We met Ashley Walkes in our home and he was very informative. He talked us through numerous options and discussed at length window anatomy with excellent recommendations in our own interests for the house. We settled on the order and job details in late July and made the install in early October after Hurricane Michael receded. Our job was a long list of particulars with respect to each window. Ashley handled the order without issue or encumbering us with concerns. When the install started there was a dedicated and hardworking four-man crew every day for the entire time which took one week to complete. Numerous problems were encountered during old window extraction due to unconventional construction techniques employed years past. Billy and Mark engineered repairs around the window openings with calculated practice and methodical work ethic. Paul and Tyler were unphased and carried out tasks with deft efficiency. We were very pleased with attention to detail the entire crew afforded our job. The job completed as expected, on time, and per bid. In summary, the windows were delivered and installed with very good workmanship and without undue delays. The quality of the product is as advertised and with definite improvement. Two windows didn’t survive the journey to Texas but one replacement has already been installed and the other is scheduled. We are pleased to be able to recommend Ashley and his team for future window needs.

We recently decided to replace the original new construction aluminum windows at my mother's house. We came across New Windows of Houston on Angie's List and scheduled an estimate. Ashley Walkes, the owner of New Windows of Houston, came to our house and gave an honest and thorough presentation of the Alside windows, but he only had a brochure for Sheffield windows, which made us a little uneasy. Ultimately, we were impressed and decided to sign a contract to replace 15 windows, including single-hung, mulled, two-light sliders, pictures, and frosted privacy windows. We were excited about the deal we were offered. After signing the contract, we were told that someone would be out to take the measurements within 3 days. Unfortunately, that did not happen (no call, no show) until a week later. Ironically, the contract stated that any changes or cancellations would need to be done within 3 days. When I called back to request a cancellation, Ashley told me that the contract stated that the 3-day grace period had expired. This alarmed us, as we had already written a check for 1/2 of the total cost of the project. This led us to investigate the legitimacy of the business, and we uncovered some very curious things. We were disappointed to learn that the addresses listed on the website and contract were a residence and a UPS Store. My mother was afraid that we had been swindled. We worried for almost two months that the money was lost and that there were no windows being installed. It was terribly stressful to think that we'd been scammed. All the while, however, we had spoken to a number of people from New Windows of Houston on the phone regarding our windows, but we never gave an indication that we were concerned, as we didn't want to frighten them off by inquiring about our suspicions. When we called, we spoke to people who claimed to be named Colin and Dina, too. A man named Ted came to the house and made the official measurements. Then, it was a waiting game. We spoke with Ashley and Dina over the course of the next month or so. It was a little unsettling to have to reach out to the company rather than the company reaching out to us to give us a status update on the ordering of the windows and the projected installation date (early October). A really spectacular thing happened when we were waiting for the windows to be ordered from a facility in Ohio. We were told that the windows had been ordered from a plant in Kinston, North Carolina (news to us). It was very curious to find that the plant was directly in the path of hurricane Florence. At that point, we thought it couldn't get any worse in terms of being given the run-around. Thankfully, it didn't get worse. IMPORTANT: I know this has been sort of an attack on New Windows of Houston, but it is not at all intended to put the company in a negative light--not at all. I simply want to highlight the fact that we were very nervous and worried from the get-go. Our suspicions turned out to be incorrect. I want to say that again. Our suspicions that we were being cheated were not correct. The windows had been ordered, and a delivery/installation date was selected. A minor delay pushed that date back a day, but that was not a problem for us. Finally, the moment of truth came when three gentlemen in a work truck backed into the driveway. The worry was gone. The windows had arrived. The company was legitimate. We were getting new windows. Mark, Billy, and Tyler were great. They came to the house and worked their tails off all day. It was a hot one here in Houston, but they managed to get the entire project done in one day. I was impressed. There were a few very minor quality issues that I noticed during my final inspection and afterwards (e.g., minor caulk problems, very slight damage to a screen and some vinyl, and some leftover debris that wasn't cleaned up). I had a lot of fun with those guys. They knew their stuff and did a great job. They also accommodated a couple of modifications that we decided to make on the fly that day. Great teamwork, fellas! Thanks! So, overall, I'd like to rate New Windows of Houston with a grade of "B" (good). The price was great. The quality of the windows and workmanship was good. The responsiveness of the company was fair (could have been more proactive rather than reactive, as it seemed like avoidance at that point, which perpetuated the worry). The company was punctual, for the most part, but that initial 3-day hiccup really made us worry, as I've stated. Finally, both Ashley and the work crew were professional and courteous. So, to make a long-winded review even longer, I'd like to say that we are happy with the new windows. The experience would have been better if there was better (proactive) communication from the company. Additionally, as the company is small and doesn't have an actual storefront, it should be clearly stated that the address on the website/contract is actually a UPS Store and residence. If there's nothing to hide, then be transparent about it. After all, it would have totally spared us the trouble of worrying ourselves sick for a couple of months. In conclusion, I would recommend New Windows of Houston. You will be pleased with their services. Please feel free to reach out to me for clarification regarding our experience with New Windows of Houston. Thanks.

Excellent. The team was very courteous and responsive and worked around my schedule. Work was done well and everything was clean and neat when they left.

Window purchased and installed is functioning as expected and has resolved the leak issue with the existing window. Installers identified cracked frame as the source of the leak and rotten 2x4 underneath. Only 2 complaints with installation - both of which were responded to promptly and satisfactorily. One was use of a shop vac that did not have the filter properly installed resulting in dust blown in house. They cleaned this up. The other was a water test on the window and still wet caulking. A follow up re-caulk and clean-up visit was performed satisfactorily.

Excellent! Install went particularly well. Colin even visited during the install to make sure everything was going smooth.

As a result of poor installation and likely a poor window sizing, the windows started leaking badly during the first major rainstorm. This was especially frustrating because the salesman had pointed out that my original windows had been installed poorly and I was at risk of water intrusion if I didn't get replacements. During installation of the new windows i could see clearly that there was no sign of water intrusion. The installers care back after the initial large week to recaulk, which stopped the majority of the leak, but it’s been 2 months since the recaulking and in seeing water stains around the windows and a smell of mildew. I’m very disappointed that I payed $3k to New Windows of Houston just to create the exact problem I was trying to avoid.

Everything went way better than I was expecting and the whole process was very smooth and easy. The installers were very professional, respected and cared for my house and belongings, finished quicker than estimated, and I absolutely love my new windows! I've had a lot of experience with contractors and most have been at least a little disappointing but this is one is one of the best experiences I have had. I would definitely recommend New Windows of Houston and use them again.

Salesman, Ashley, was a pleasure to work with. He addressed all my questions and concerns in a professional manners. The installers were also professional, courteous and very clean. I would highly recommend, New Windows of Houston.

Went very good. Every one was friendly and professional.

Ashley (sales) was professional. Easy to work with. Very knowledgeable.Not a pushy sales person letting me feel at ease. Great communication with quick responses. Renee (lead crew installer) was efficient. Very caring of my furniture/ cats, sick child & home. His crew was exceptional and worked extremely hard and very curtious. Ashley checked on the progress while they were working. I would highly recommend!!!

They are beautiful. I'm very happy with them.

It went really well. The guy came out to do the assessment and was straightforward and honest, gave us a good price. They day they came out they were very professional and fast.

Excellent service!

The work went well. The installer cleaned up the area, took away the old window, and even reinstalled the security system sensors.

Ashley was fantastic! He walked us through all the options before buying until we were satisfied that we were getting the most for our money. He was never pushy and gave us plenty of time to ask questions and think it over. The installation team was prompt and courteous. They worked quickly and cleaned up the area after they finished. They painted my beautiful front door the exact shade of red that I wanted. (Thanks, Ashley, for the suggestion!) They even put in a new energy saving dog door in the back door! Hurricane Harvey hit a few days later and we slept like babies because our house was so sound proof! We never even heard the wind or rain! I would definitely suggest using this company!

Wonderful, the window looks great inside and out!

Installation was excellent. The prices were extremely reasonable. The personnel from the company were friendly and helpful.

Installation was great!